Jump to content


Roxburghe/Hutchison 3g Debt Collection - Confused!!!


180
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4973 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

I hope this is in the right place. I've tried searching but can't find anything that is similar to this.

 

Today I received a debt collection letter from Roxburghe acting on behalf of Hutchison 3g (Orange mobile, I presume) demanding a debt of over £270.

 

I honestly have absolutely no idea why!

 

Is there a standard letter template I should respond with???

 

The only things I can imagine this referrs to is a recently cancelled Orange mobile contract where I cancelled mid term due to a change in their T&C. They confirmed cancellation, took a final bill and sent me a cheque to credit adifference!

 

There is also a possibility this relates to an old debt which was settled on a 3 mobile over 5 years ago!!!

 

How should I approach this?

 

Regards

180

Link to post
Share on other sites

  • Replies 129
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

  • Haha 1
Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

Link to post
Share on other sites

Hutchison 3g is not ORANGE , its the "THREE" "3"

 

only tie is that "3" use the ORANGE network as a backup up in low service areas

 

have never had a "3" contract

NEVER FORGET

 

[sIGPIC][/sIGPIC]

 

Help Our Hero's Website

 

http://www.helpforheroes.org.uk/

 

HIGHWAY OF HEROES

 

http://www.consumeractiongroup.co.uk/forum/bear-garden/181826-last-tribute-our-lads.html

 

Like Cooking ? check the Halogen Cooker thread

http://www.consumeractiongroup.co.uk/forum/bear-garden/218990-cooking-halogen-cookers.html

Link to post
Share on other sites

Hutchison 3g is not ORANGE , its the "THREE" "3"

 

only tie is that "3" use the ORANGE network as a backup up in low service areas

 

have never had a "3" contract

So, if this is a 3 debt, for a mobile phone contract I terminated 4-5 years ago, how come I am only hearing about it now???

 

Can they chase me after this long if I have had no previous correspondence?

Link to post
Share on other sites

its been on watchdog and a few threads on here people who had old 3 contract that were closed years ago , getting similar letters

  • Haha 1

NEVER FORGET

 

[sIGPIC][/sIGPIC]

 

Help Our Hero's Website

 

http://www.helpforheroes.org.uk/

 

HIGHWAY OF HEROES

 

http://www.consumeractiongroup.co.uk/forum/bear-garden/181826-last-tribute-our-lads.html

 

Like Cooking ? check the Halogen Cooker thread

http://www.consumeractiongroup.co.uk/forum/bear-garden/218990-cooking-halogen-cookers.html

Link to post
Share on other sites

I too received a letter from Roxburhge yesterday for £325.95. I have never held a 3 mobile account (I work for Orange with a fully expensed mobile!!!!) I have also never received any bills or letters from 3UK.

 

I wonder how many other people are waking up with letters from Roxburghe today. I for one will be asking Roxburghe to prove the debt is mine before doing anything (send me copy of bills, account info, contract etc etc)

 

Clearly trying to speak to 3UK directly is a waste of breadth, they are based in India and believe me (I've just come off the phone to them) you might as well tell them you've baked a cake for your grandma's dog for all the sense you get out of them.

 

Questions like - "could you give me the mobile number of the account" - er no, I don't have a mobile number because the ACCOUNT ISN'T MINE!!!

 

"Could you give me the previous address you used to set up the account" - so I did..." I'm sorry that address does not match what we've got on file" - NO SH*T that's because I DIDN'T SET UP THE ACCOUNT!!!

 

"you'll have to ring the debt collection agency as we can't help you! - WHY CHANGE THE HABIT OF A LIFETIME 3UK!!!!

 

Anyway, something clearly has gone wrong somewhere, I'll see them in court before I hand over a bean!

Link to post
Share on other sites

I don't think it would be a [problem] - more often incompetence.

 

Since you are in a better position than most you can tell the DCA as an Orange employee, the last thing yuu would have was a handset from a competitor. You've probably been linked incorrecctly with someone who has a similar name and they've been using 'inelligence' to match old addresses with you, and you have come up as a close match.

 

TWO things you need to do -

(1) Check your credit file from the two 'E's' to verify there is no default from 3UK showing. Armed with this, my summation above will be what has happened.

(2) WRITE to the DCA denying knowledge of the debt, and confirming your credit file is clear - which it would not be if their suspicions were correct.

 

You COULD also ignore them, and also refuse to provide any information, but this just elongates the problem and makes a speedy resolution impossible.

Link to post
Share on other sites

I've received a letter too... demanding £693.14 off me!! They also got my name wrong on the letter (I'm apparently "MISS" rather than actually being a bloke... hmmm...). I thought I'd phone 'em up and give 'em hell.

 

It appears that HFO Services bought a load of accounts off 3 in 2007 but it's taken them 2 years to do anything. The weird thing is, I did have a mobile (for which I served the terms of the contract) and they are trying to bang with with another bill. And this for a contract phone that I had back in 2003... so, VERY close to being Statue-Barred, I beleive?

 

I'm sending the "no knowledge" of debt letter and have demanded all the details they hold verbally, and have advised that I'm disputing this. I think it is absolutely DISGUSTING that they hit a load of people with this - less than a week before xmas - and expect us all just to pay up.

 

Yeah, don't think so chums.

Link to post
Share on other sites

Hi

 

I received a letter from 3 following an account that I cancelled nearly 6 years ago. They admitted in the letter that I may not have had any contact from them requesting payment BUT the debt had been passed to a DCA.

 

When I called 3 agreed to withdraw the claim from their DCA and make sure any advers comments were removed from my credit file.

 

Sounds like they are trying to claim as much back as possible before it becomes time barred.

 

Incompetance. Theys why I left them in the first place.

Link to post
Share on other sites

Hi

 

I received a letter from 3 following an account that I cancelled nearly 6 years ago. They admitted in the letter that I may not have had any contact from them requesting payment BUT the debt had been passed to a DCA.

 

When I called 3 agreed to withdraw the claim from their DCA and make sure any advers comments were removed from my credit file.

 

Sounds like they are trying to claim as much back as possible before it becomes time barred.

 

Incompetance. Theys why I left them in the first place.

I'm still not quite sure what they are trying to charge me for though, as my account was paid, on time almost every month and cancelled properly!

 

Since then I've had absolutely no correspondence from them, although I did move addresses 3 1/2 years ago! How and why they would be chasing me for anything is absolutely beyond me!

 

I've sent the template letter so I'll hopefully have a response in the next few weeks

Link to post
Share on other sites

  • 2 weeks later...

Well today I received a response to my initial letter, along the lines of they are collecting for HFO Capital, who bought the debt in 2007 from 3G Hutchinson.

 

There is then a balance breakdown on Roxbourgh headed paper:

 

  • Original Balance - £148.68
  • Charges - £10.00
  • Interest - £97.26
  • Collected - £0.00

Additional Info

 

  • Tariff - Videotalk 500
  • Account Open Date - 12.02.04
  • Account Close Date - 09.02.05

On the final page there is what looks like some internal computer style statement on 3 headed paper with an account number and my name on but no telephone number in the number box.

 

I'm confused. This simply isn't my bill!!!!! Any ideas what I should be writing in my next letter to Roxbourgh?

 

Thanks in advance - and a Happy New Year if I don't get a reply tonight!!!

 

180

Link to post
Share on other sites

OnlyYOU get your 'bill' - it is laid out specifically for your to see the various elements that make it reach the final total. These days, firms do not keep copies of the actual bills (as they have no need or requirement to do so). However, even if you HAD got a bill, how would this have helped? Since you are disputing ever having entered into any contract with the network, the bill aspect is pointelss, what you are looking for is a copy contract or confirmation of your name and address confirming that the debt is indeed yours. As you know it isn't, it will be might difficult for them to provide it.

 

I'd tell them you cannot assist in their enquiries, that you have never taken out a phone with this network, and will assist the network in resolving this should THEY wish to contact you. In the meantime, you are unable to assist the DCA.

  • Haha 1
Link to post
Share on other sites

  • 2 weeks later...

I had a very upsetting experience with 3 and Roxburghe. In November 2006, I terminated my contract with 3, to take effect as from 6th January 2007. I had paid up to that date, in full, via direct debit and one final invoice. I continued, however, to receive accounts from them, well after 6th January, and queried each one. Every time I was told by someone with a strong accent at their call centre that this was a balancing account, and that once I'd paid it, all would be cleared. This carried on into April, and I received a bill for £17.60. I couldn't fathom what more I could possibly owe them by this time, and once more phoned them. They actually told me that they'd been trying to contact me via my 3 mobile phone (which was no longer in use and hadn't been, of course, since 6th January!!), but as they'd had no response, they'd sent me the account. I asked what it was for, as I'd already paid, I reckoned, well over anything I had ever owed them. They couldn't tell me, in fact, and I told them that I'd paid accounts received in January, February and March, despite the fact that I had a letter from them stating my account had been closed on 6th January. I faxed copies of all of these through, along with a covering letter, and I was told that I could safely ignore the account. So I did. That's when I got the letter from Roxburghe, telling me that if I didn't pay up the £17.60 within 48 hours, they'd send someone round the following Saturday and collect belongings from me up to the value of the "debt". Being totally naive, then, to these debt collection agencies, I was terrified, and my partner telephoned Roxburghe for me to tell them that I'd paid the amount, in person, at the bank, that day, and had a receipt for it (which I had), and that if anyone showed up on Saturday, he wouldn't be responsible for his actions. Ten days later, to my utter outrage, I received a "statement" from 3, telling me that my account was now £17.60 in credit!!!!!!! I had had more than enough by this time, and had worked out that I had paid them at least £70 more than I actually owed, so I found out who was their UK managing director, and wrote directly to him, enclosing the copies of their own letters to me confirming the cancellation of my contract, which they seemed to have happily ignored on the occasions I'd forwarded copies in the past, copies of the endless "balancing accounts" they'd sent, which I'd paid, and the Roxburghe letters. To my amazement, I had a letter by return, with a cheque for £76, and a very humble apology for the shocking way I'd been treated. I've since found I was far from the only one to be treated this way. Even forwarding copies of their own letters to me did no good - I truly felt like I was banging my head against the proverbial brick wall.

Link to post
Share on other sites

  • 2 weeks later...
Well today I received a response to my initial letter, along the lines of they are collecting for HFO Capital, who bought the debt in 2007 from 3G Hutchinson.

 

There is then a balance breakdown on Roxbourgh headed paper:

 

  • Original Balance - £148.68
  • Charges - £10.00
  • Interest - £97.26
  • Collected - £0.00

Additional Info

 

  • Tariff - Videotalk 500
  • Account Open Date - 12.02.04
  • Account Close Date - 09.02.05

On the final page there is what looks like some internal computer style statement on 3 headed paper with an account number and my name on but no telephone number in the number box.

 

I'm confused. This simply isn't my bill!!!!! Any ideas what I should be writing in my next letter to Roxbourgh?

 

Thanks in advance - and a Happy New Year if I don't get a reply tonight!!!

 

180

 

Any update? Did you make a deal or manage to get rid of it?

Link to post
Share on other sites

Any update? Did you make a deal or manage to get rid of it?

I responded saying although the name on the "bill" was the same as mine I have no idea what the bill is for!!! I've checked my credit file and there is no adverse history or record of dealing with 3.

 

I explained that I would help the original company where I could and expected this to be concluded

Link to post
Share on other sites

You have to admire their persistence, if nothing else! My local Trading Standards told me that these companies operate by "phishing", in other words, sending a letter on the offchance that some poor soul will be so terrified of their threats that they will pay up regardless. As you'll see from my last post, I did, as I'd never received such a letter in my life before. Bear in mind, too, that the alleged "debt" of £17.60 was only a month old when they set Roxburghe on to me. I had already told 3 that they had told me themselves my account was clear, and I felt I was vindicated by them sending me a statement telling me I was £17.60 in credit. How could I have owed them £17.60 in the first place?

 

I've recently had two "letters" from another DCA (literally one line across a page stating that I must call such and such a number urgently), which I have completely ignored, on Trading Standards' advice, but I have wondered whether the £17.60 might have reared its head again!! I'm certainly not going to start responding to them to find out!!

Link to post
Share on other sites

!! I've checked my credit file and there is no adverse history or record of dealing with 3.

 

I explained that I would help the original company where I could and expected this to be concluded

 

I've checked my credit file, too. There's still no entry form Hutchison. Did you tell them about this in your reply?

Link to post
Share on other sites

I've checked my credit file, too. There's still no entry form Hutchison. Did you tell them about this in your reply?

Yes I informed them I had checked my credit file and it was clear of any reference to Hutchison

Link to post
Share on other sites

I know mines not hutchinson 3g but I've recieved 3 phone calls today from roxburghe, they won't say what sort of company they are, they wonlt say who their acting on behalf of, so I won't give them my personal details. Not a clue what's going on!

 

Welcome to Roxburghe - Fresh approach, better results is their web address.

Link to post
Share on other sites

I received a letter from Roxburghe claiming for £424.76 original balance from hutchinson £243.89. I contacted roxburghe and they said the debt was defaulted in 2008 so has taken themselves over 12 months to contact me. I asked who the debt was from and the advisor said HFO services and the charges added were made by them.

 

As far as i am aware HFO are legally not allowed to apply interest to an overdue account?

 

I knew i had a contract with 3 but thought everything was settled as i have had no contact from them since December 2004.

 

I settled the account today as roxburghe waived the charges levied by HFO legal or not, and also waived the fees roxburghe charge themselves. I have got an e-mail to confirm the debt is closed and no further action will be taken.

 

I see lots of people have issues but sometimes it's simply the fact that people may have forgotten about things that are over 7 years ago, with the days and stresses modern day life has.

 

In fairness roxburghe had another account i owed for 02 and i was paying by standing order and they wrote to me saying the account was overpaid and enclosed a cheque which cleared.

 

The only thing i would ever question is why hutchinson 3g pass the DEBT to HFO who then make no contact themselves but wait over a year apply their charges then pass to Roxburghe.

 

Personally it's easier to pay but state it's under duress and if the debt is proved to be incorrect Roxburghe themselves refund you.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...