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    • 4 th time we've merged your threads  for complete history of your story please keeps to one thread
    • @dx100uk @ anyone else interested in Fighting HSBC UK  Staff/department non compliance and incompetence/interference in between HSBC UK and customers.   I wanted to know what you guys had to say about the reply i got from HSBC UK today.    Recap. I originally turned to HSBC UK to be reunited with Money i saved in accounts that where frozen and made dormant during the year 1995.   HSBC UK Teams tell me that HSBC UK only allows them to have access to account records dated back 6 years. there for they do not have the records, can not locate the records i requested for in my SAR. there for HSBC UK teams Ignored my SAR application for records of accounts made frozen and dormant during the year 1995. HSBC then claim if the accounts where closed they will no longer hold records of these accounts and tell that to the ICO. I again explained to HSBC UK and the ICO the records of accounts where left frozen and dormant.   HSBC UK teams continue to tell me over the phone that The records i requested for in my SAR, will not be located or do not exist because HSBC only allows them to have access to records of accounts dated back 6 years.    I returned to HSBC highlighting there is no such provision in the Data Protection Act.   HSBC UK teams today totally ignored my complaint again and confirmed with me they are classing my complaint as wanting to locate accounts that where closed.   Let me know what you think about the  HSBC UK teams response to my last complaint. Is there any other letters i can send them to confirm thay are not correct about what they have done.    The HSBC UK letter starts of by:You've been unable to recover funds you held in HSBC UK Accounts that were closed in 1994 to 1995, and to obtain the account details for the accounts concerned. You've been advised that we only retain records for up to 6 years, but you've been unable to locate any provision for this within the Data Protection Act (DPA). You require a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned. You feel your Subject Access Request (SAR) has been ignored by HSBC UK.   HSBC UK Teams now go on to explain: In respect of you being advised we only retain records for up to 6 years, but having been unable to locate any  provision for this within the Data Protection Act (DPA), I can confirm that under the DPA, we are obliged to only keep records for as long as we deem necessary, in order to effectively manage our data. So, for most cases, this will be for no more than 6 years.   In regards to your request for a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned, I regret that this isn't something that we can provide, as we don't keep records of when individual customer data was destroyed. I'd also like to clarify that if the accounts concerned were closed after becoming dormant, that we would have sent you closing statements at the time.   Lastly, I'm sorry you feel we've ignored your SAR. I want to assure you that we'll always look to accommodate a request for a SAR as best as we can. However, if we're unable to locate the account details and information required, this will mean we're unable to fulfil the request, which has unfortunately been the case on this occasion.   How else do you think i can highlight to HSBC that the teams dealing with My complaint, and request to be reunited with my money is not going to departments that can deal with my demand for services.?  
    • Hi   I have to agree if you have paid off the debt owed to them via this meter and are up to date on your bills  I would look at changing supplier and as said asking new supplier to install a standard meter and look for the best deals for you.
    • I have severe anxiety and going to leave my job and have been invited to a meeting but dont wish to attend that is three hours away from where I am. Can I legally give the  permission to decide without my being there? I cannot handle going as I know I'm going to be fired anyway as on my final warning. I'm also giving in my notice this week too! This job is just too much for me now and I cannot work here any longer. It's no good for my health and sanity  I am sick to my stomach thinking about going and about to hand my notice in anyway    
    • Thankyou it’s because I’m awaiting the outcome and a friend said I will be turned down as I asked them a while back if I had ppi on the account and how much it was and they replied.  But they did only send me a short confirmation with the amount and that they trust that answers my enquiry. i just wanted to be prepared if they wouldn’t turn me down based on that. Thanks for your advice on that mate 
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closing the contract based on ill health

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I started to work for a well-konwn supermarket in AUG 2007,permanent contract.

In March 2009 I started feeling dizzy and not able to go to work as I work in service counters and had to slice ham and working with sharp things.


Since then I am still feeling dizzy.I have visited so many times my Gp and specialists,done tests,finally they told me I have to do some physiotherapy and by doing that if I don't get 100% ok, I'll see progress at least.I am waiting for the physiotherapy appointment from the hospital.


I was on statytory sick pay which ended back in Sep and then I applied for Employment support which I have not got the result yet.I was in contact with our company Occupational health Adviser(have not visited me at all,just talked on the phone),informing her of my progress.Back in August she completed a health check list on the phone with me.The result was sent to personnel manager whom I had a meeting with her back in Sep.


The occupational health adviser concluded that I am NOT able to work which I disagree and told the manager at that meeting.they told me that they can not keep the job open for me and at that stage they did not know when I do get better.SO I asked them if we could have another meeting later as I was supposed to go to a hospital and do some tests and visit the specialist.


I did the above and in the meeting with my employer I told them that I am not able to do the same job as I was doing before as it needs dealing operating machinary and dealing with sharp things but I am able to do other jobs like working in the office or even check out.


They decided to close my contract based on ill health which I think is unfair.I did not sign the health check list as I told them that was done back in Aug and now it is Nov and I think I am able to work with some adjustment.But they told me that they have made the decision and they can not put my health at risk and if I am not happy I can appeal and my appeal will be considered whithin the organization by an independant gruop.


Do you think I have a chance to appeal and what shall I say in appeal request.can I ask for a face to face meeting with Pesonnel and policy Administration member(the independant group).Do I get any severence payment at all?I have not had any holiday as my sickness started in March 2009.Am i entitled top get the money for my holiday?The last thing is that they have sent me the appeal form which I have to tick the apprpriate box which I do not know my case goes under Grievance Procedure or Disciplinary one.and the last thing is that they have provided me with an envelope stamped 1st calss but the name of a person is added by hand before the title which is typed.Is that ok or the manager is sending my appeal to a person that she knows well so they can work together and take no action against my appeal.


I do appreciate for your prompt reply as I have to send them the appeal within a couple of hours(last minute action) and thanks for you time.

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Guest Old_andrew2018

Are you a member of a trade union?

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is this not a breach of the DDA ? (disability discrimination act)

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