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Hotel - charged for rooms that I didn't stay in

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Bit of a pickle and I'm wondering whether I have any leg to stand on here...


I began to fill out a booking form for 2 rooms at a hotel on the hotels website.

I accidentally submitted the form before fully filling it in.

I received no confirmation of the booking.

I called the hotel to ask if the rooms I was after were available, I was told they weren't.


At this point I assumed I would not be charged as they didn't have the rooms available.

However they have charged me for both rooms, under their T&C's it states failure to cancel the room 48hours prior to the booking or to show up will be subject to full charge.


Unfortunately, I agreed to the T&C's... but the form was not fully complete.


I have asked the hotel for a refund, obviously they've said no.


Any other suggestions on how I could recover my money?

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It might be worth asking your card company if they will do a "charge back" against the hotel.


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I've just called the bank. The bank can only do "charge backs" on pending payments. As the payment has now left my account they can't help me.

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