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jamjaruk

RBS and credit report

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My credit report shows a balance of £2000 and my account is now £0. I would like RBS to update their monthly update to Experian, as I am applying for a mortgage by the end of this week.

 

No one at Branch can help me as they say they can't do it. Does anyone have the relevant person's contact details???? It's a long shot.

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Guest Old_andrew2018

Bumping your thread

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It will be the data compliance department of RBS.

 

You need to contact RBS and ask to speak to someone in that department reference data that has been placed on your credit file. All banks have that department hence how the information appears on your file in the first place so dont let them fob you off.


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You should write to the Data Protection Officer/Compliance Manager at;

 

The Royal Bank of Scotland plc, 36 St Andrew Square, Edinburgh,EH2 2YB

 

Keep a copy and send recorded.


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I had an interesting one with RBS that you may be interested in. I applied for a standard current account in February from the basic account I have with them at the moment. They never replied and I just thought the application was dead - until I spotted an RBS credit search around the same date. I phoned to complain and they could find no record of the account app, but agreed they had searched my CRF. Upshot is that they removed the search within 7 days without too much shouting.

 

Not a bad result and surprisingly easy.

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Joyce E. Tudor

The Royal bank of Scotland

Retail regulatory risk

Business House B

PO Box 1000

Edinburgh

EH12 1HQ

 

Tel 0131 626 1185 fax 0131 626 3049

 

AC

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