Jump to content


  • Tweets

  • Posts

    • The Notice to Hirer does not comply with the protection of Freedoms Act 2012 Schedule  4 . This is before I ask if Europarks have sent you a copy of the PCN they sent to Arval along with a copy of the hire agreement et. if they haven't done that either you are totally in the clear and have nothing to worry about and nothing to pay. The PCN they have sent you is supposed to be paid by you according to the Act within 21 days. The chucklebuts have stated 28 days which is the time that motorists have to pay. Such a basic and simple thing . The Act came out in 2012 and still they cannot get it right which is very good news for you. Sadly there is no point in telling them- they won't accept it because they lose their chance to make any money out of you. they are hoping that by writing to you demanding money plus sending in their  unregulated debt collectors and sixth rate solicitors that you might be so frightened as to pay them money so that you can sleep at night. Don't be surprised if some of their letters are done in coloured crayons-that's the sort of  level of people you will be dealing with. Makes great bedding for the rabbits though. Euro tend not to be that litigious but while you can safely ignore the debt collectors just keep an eye out for a possible Letter of Claim. They are pretty rare but musn't be ignored. Let us know so that you can send a suitably snotty letter to them showing that you are not afraid of them and are happy to go to Court as you like winning.  
    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Compensation from Philips for thousands - help!


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5082 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi - this is an absolutely fantastic site - thanks all! I know similar situations have been discussed - but none seem to have the answer...

 

I had a parking ticket that escalated for one reason or another. Philips claimed they had visited my property twice, and dropped letters in - neither time anything was recieved, so the first I knew was when I phoned to find my debt had quadrupled, including the excessive fees we all know about. I sent the standard letter claiming fraud, demanding the truth and tracking information about the visits on the 25th September, by recorded delivery and email, giving them 7 days to get back to me.

 

I received an email back (after phoning to say dont post anything because of postal strikes) on the 27th October asking for £10 for the information relating to tracking - which I sent recorded the next day. I phoned today to find out the cheque had been misallocated to pay my debt - even though I had clearly written it was for the data. Nothing about the excessive fees still.

 

You can never get hold of anybody at Philips who can help - no customer service, nobody who actually deals with queries, you have to write and wait. Meanwhile, the hold Westminster Council had put on the account for 30 days has passed, and my debt has shot up again to over £500 - with no further visits! And no letter back!

 

I sent an email today advising if I receive nothing back in a further 7 days I will begin court proceedings against them for fraud and compensation - but I just dont know what to do. I can't get anywhere!! If they havent sent me anything back within the next 7 days should I really just go to court over it? Is there another letter to send? Should they be charging me £10 for information they hold? Nobody there has even managed to get me a copy of the letter that was meant to have been dropped in! I am sure they must be the most vile agency in Britain.

 

Really appreciate your help on this - sorry for being a little long winded.

 

Cheers,

 

Jude

Link to post
Share on other sites

  • Replies 71
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

the council contract Philip's to collect parking tickets and are responsible for all bailiffs actions including there charges therefore you should send the council a FORMAL letter of complaint

 

Philip's should not have charged you £10 for this information a screenshot of your account has nothing to do with access to personal data in the meaning of the Data Protection Act 1998. and account details should have been supplied when requested free of charge

Link to post
Share on other sites

Thanks - according to their letter the £10 was for administrative purposes! I genuinely believe their bailiff did not come anywhere near my house - which I why I want the exact information - did he ring (I have no bell!) or knock, what colour my door was etc..

 

What about taking them to court? Does that normally stop them in their tracks?

Link to post
Share on other sites

according to their letter the £10 was for administrative purposes

 

not suppose to charge that either not for account information they are required by law to supply this

 

What about taking them to court? Does that normally stop them in their tracks?

 

before you do this you MUST formal complain to the council and Philip's

 

and another thing if you received no letter (delivered by royal mail) before your 1st bailiff visit your fees would be nil

 

in other words they are supposed to send you a letter before a bailiffs visit to give you a chance to pay

 

IMPORTANT...If you need to make a Complaint to the Local Authority then read here.....

It must be remembered that a bailiff enforcing a debt for council tax, National Non Domestic Rates (NNDR) or an unpaid parking ticket is working as a agent for the local authority.

 

In this, the local authority cannot simply abdicate responsibility for the actions of their contractor as ultimately, it is the responsibility of the local authority to ensure that a levy is carried out in a lawful manner and that the fees charged by their agents are in accordance with statutory regulations.

 

Following a discussion with the Local Government Ombudsman's Office (LGO) they have advised that if you have a Compliant for the Council about their bailiff's then you MUST do the following:

 

.

 

You must ENSURE that you mark your letter to the local authority: FORMAL COMPLAINT.

 

Your letter should be addressed to the CHIEF EXECUTIVE and should be COPIED to the COMPLAINTS DEPARTMENT ( this will ensure that it is registered as a formal complaint).

 

If you are unsatisfied with your response from the local authority then you can take your complaint to the Local Government Ombudsman but they will want to see that you have gone through the councils COMPLAINTS PROCEDURE first and that you have allowed the local authority a maximum period of 12 weeks to respond.

 

The Local Government Ombudsman's office will need to satisy themselves that you have made it CLEAR to the Local Authority that you are making a FORMAL COMPLAINT.

Link to post
Share on other sites

Philips use digital pens so you should also ask for copies of the reports filed - they will be time and date stamped and should detail your front door etc.

 

These are what they use to prove visits took place.

 

You should definitely include a request for such reports in your formal complaint to both Philips and the Council.

 

The Westminster contract is extremely dodgy so ensure everything is done in writing - preferably email then there is no chance of it being lost in the post.

Link to post
Share on other sites

Hi - this is an absolutely fantastic site - thanks all! I know similar situations have been discussed - but none seem to have the answer...

 

I had a parking ticket that escalated for one reason or another. Philips claimed they had visited my property twice, and dropped letters in - neither time anything was recieved, so the first I knew was when I phoned to find my debt had quadrupled, including the excessive fees we all know about. I sent the standard letter claiming fraud, demanding the truth and tracking information about the visits on the 25th September, by recorded delivery and email, giving them 7 days to get back to me.

 

I received an email back (after phoning to say dont post anything because of postal strikes) on the 27th October asking for £10 for the information relating to tracking - which I sent recorded the next day. I phoned today to find out the cheque had been misallocated to pay my debt - even though I had clearly written it was for the data. Nothing about the excessive fees still.

 

You can never get hold of anybody at Philips who can help - no customer service, nobody who actually deals with queries, you have to write and wait. Meanwhile, the hold Westminster Council had put on the account for 30 days has passed, and my debt has shot up again to over £500 - with no further visits! And no letter back!

 

I sent an email today advising if I receive nothing back in a further 7 days I will begin court proceedings against them for fraud and compensation - but I just dont know what to do. I can't get anywhere!! If they havent sent me anything back within the next 7 days should I really just go to court over it? Is there another letter to send? Should they be charging me £10 for information they hold? Nobody there has even managed to get me a copy of the letter that was meant to have been dropped in! I am sure they must be the most vile agency in Britain.

 

Really appreciate your help on this - sorry for being a little long winded.

 

Cheers,

 

Jude

 

We have made so many complaints to Westminster on this very point as Philips are impossible to get through to.

 

Westminster confirmed yesterday to me that if you ring their number and then press star you will be connnected straight away. I have not as yet tried this but would be interested to know if it is correct.

 

Failing which, send a complaint to Westminster on the following e-mail address:

 

 

[email protected]

 

or telephone them on: 0207 641 1743

 

 

.

Edited by tomtubby
Link to post
Share on other sites

  • 3 weeks later...

Hi Jude

 

I am having pretty much the same problem with Philips. It's all a con designed to wear you down and extort money from you.

 

Don't bother writing to Westminster Parking Services as the people you get through to aren't from Westminster Council. They are subcontractors from a company called Vertex who use the same delay and avoidance tactics as Philips.

 

If you want to complain to Philips below is their full address, direct phone number and name of the manager of operations

 

 

Philips Collection Services (baiiffs)

Operations manager: Vicky Savage

Faverdale industrial estate

Darlington Co Durham

DL3 0PH

 

Her direct email is [email protected]

 

Philips direct telephone: 01325 384 394

 

Make sure you cc any letter to Kevin Goad at Westminster Council. Send it to this address P.O. Box 240 Westminster City Hall, 64 Victoria Street London SW1E 6QP (NOT to the Warrington po box number that Vertex give out which is their office address and not Westminster Council)

 

When writing your letter of complaint, there are couple of websites that you should check out:

 

Office of Fair Trading - The OFT will tell you how Philips can and can't behave in their Debt Collection guidance. If enough people complain to the OFT then they can revoke Philips' licence.

 

London Motoring Action Group

London Motorists Action Group - Content

(The LMAG will tell you what they are actually allowed to charge)

 

Also call the National Debt line who are fantastic: 08088084000

 

Any problems let me know.

 

Kester44

Edited by kester44
Link to post
Share on other sites

Ok - so here goes the story in brief....unpaid parking ticket from July, Then...

 

- 3 months of letters to Philips to try and get information about the 'visits' they had assured me had taken place, which resulting in 200 per visit (I wrote demanding they justify the charge, and give me a breakdown via GPS of the time and date of visits)

- They had emailed me back with reported dates and times - none of which stacked up. Hence the formal request for information.

- No answer to any of them for 6 weeks, and then a letter saying 10 quid for information!

- Letter sent off recorded with cheque the next day. Called up 6 days letter to find it would take a further 10 days (!) to clear the cheque, information would then be sent. That was 14th Novemeber

- Nothing back at all from them. I called Wesminster parking every day for a week last week to complain - they assured me they were doing all they could. Of course, Philips couldnt tell me anything.

- I sent them a Formal Complaint, and advised I was going to be suing them for fraud within 7 days - cc'd their director, Westminster Council & Office of Fair Trading

- Suprise surprise, I received a letter back the next day. The letter had dates that didnt correspond to the original email I received from them, gave no breakdown of fees, said there was no GPS tracking available - but 'advised me that my door colour was brown'. It isn't. They said their fees are agreed with Wesminster, but are clearly illeagal according to all the information on this great site! :D

 

Question is - I would like to sue the b****ards for my time, the hassle, the stress to myself & my wife, and for fraud, deception etc... I reckon I should just file it myself, and ask for 3k or something like that in punitive compensation, plus hundreds of pounds in my wasted time. They have clearly lied and are trying to defraud me.

 

Does anybody have any advice? I'm happy to pay a comission of my 3k if somebody does help me get it! Am I wrong? Am I right? I mean, I now have proof they have lied to me for 3 months, and have mixed messages all over the place. Should I sue Westminster?

 

Thanks in advance..!

Link to post
Share on other sites

send a PM to tomtubby this woman know the ins and outs of a ducks xxxxxxx when it comes to bailiffs

she has a very good bailiffs advice on line web site that we cant mention on here because its a commercial site

 

but if you send her a PM she will respond to you

Link to post
Share on other sites

THanks Kester - I've just posted the latest installement in this! Following another 6 weeks - I sent a formal complaint, told them I'm suing them - and next day I got a letter! The letter says they had no GPS, gives different and conflicting dates of the visits than an earlier email they sent me, and have the wrong colour quoted as my front door colour!! Didnt try justfying their fees, just said they are agred with Westminster. Fact that they are illegal doesnt seem to bother them.

 

I now need help in sueing these b***trds for thousands of pounds, in stress, hassle, time, compensation, fraud, deception and everything else!

 

All help appreciated!

Link to post
Share on other sites

Hi Jude

 

Welcome to cag.

 

I think Philips are living in lala land with all the other enforcers of debt collection. A few questions first:

 

1. Is parking ticket now paid

2 Are you claiming unfair charges

3. Are you contesting the parking ticket

4. What was the original fine amount

5. What is it now

6. What letter did you send

a. A request for general info regarding fees etc

b. Subject Access Request under Data Protection Act

c. A screen Shot of your account.

 

wd

Link to post
Share on other sites

Hi - thanks. To answer the questions -

 

1) Amount of parking ticket is now paid, albeit via the bailiff (i've paid 135 for a ticket of 40)

2) Yes -I sent them a letter about those

3) I was contesting it - I am not now

4) Original fine was 185 -

5) It's over 500 now

6) I sent them a letter for a) & b) - waited a month for them to request 10 quid for the information, then was still waiting up to last week. Hence my formal complaint and notification of legal proceedings to which they sent the first reply back - with almost none of the information requested.

 

Point is - they've come back to me with information that is mixed, contradictory to their own previous information (dates of visits), and totally false (as in door colour) I and my wife have been stressed, I have spent hours on this - and I want to take them to the cleaners!

 

Westminster have been useless - I dont know if I should be taking them to court or Philips?

 

Thanks!

 

Jude

Link to post
Share on other sites

Guess what - Philips have caved! After speaking to somebody at Wesminster, they spoke to Philips and advised them they had the wrong door colour down, and they've cancelled all the charges.

 

Now - I take them to the cleaners. 3 month of hassle, stress, intimidation, time wasting, bullying and fraud & deception - I'm thinking £3k will cover it?

Link to post
Share on other sites

I wouldnt bother with the internal complaints procedure, its designed to wear you down with a volley of correspondence.

Tally up all your financial losses, disbursements and costs resulting from unlawful action by the bailiffs and file a claim at the small claims court on a Form N1.

Not sure why you paid £10 for a breakdown of fees, this is not accessing personal data as it is defined in the Data protection Act 1998, the bailiff could be running a money [problem].

If a bailiff wants a fee for a breakdown of charges, this can be interpreted the bailiff is unable to show his fees are reasonable costs and therefore the amount owed is nil and become recoverable on a Form N1. Cite the Judge Avent case in your particulars.

The next generation Nintendo Wii - the Nintendo Puu

Link to post
Share on other sites

Thanks all. Philips have actually denied any wrongdoing - and are refusing to comment! It's Wesminster council who are the middle man, with Philips having nothing to do with it. I just cannot believe they have got away with it.

 

I'm going to file with the county court. I have probably spent over 15 hours over the past 3 months dealing with this, my wife is 5 months pregnant and is stressed beyond belief - I will be hopeful they just won't turn up and I'll get given whatever I ask for. Maybe the judge will teach them a lesson.

 

TomTubby - I'll wait for your invaluable advice first!

Link to post
Share on other sites

I dont think a certitifate make any difference to debtors. Its to protect the authority when the bailiff handles public money.

 

Any litigation should be addressed to the council and the bailiff can optionally be named as a 2nd defendant.

The next generation Nintendo Wii - the Nintendo Puu

Link to post
Share on other sites

If he is working for the court then that is there problem if he has no certificate not the OP's they are duty bound to make sure that this is the case again nothing to do with the OP PU is correct.

 

In a case where the bailiff is working for a magistrate it can take six months for them to gain there certificate thus leaving them off any list however that is only magistrates Bailiffs.

 

LFB

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...