Jump to content


confusedasusual

returning the car?

style="text-align:center;"> Please note that this topic has not had any new posts for the last 3616 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Right this is my first time posting on here so forgive me if this has already been covered.

My husband and myself went and bought a 51 plate renault laguna estate with just under 54000 miles on it last saturday 60 miles away. When my husband picked it up the indicator stork was not cancelling itself so the owner of the garage asked him to give him an hour and he would get it replaced. So off he toddles to the nearest cafe to have a drink and wait. When he returned the indicator was working, however on the journey home he found out it was not cancelling itself again when indicating left. Also the car has built in satnav which the owner of garage set up with the directions for home on it. Once out of the town my husband realised that it actually was not picking up any signal and that it wasnt even picking up the location but a location some 100 miles away. Now my husband would have gone back but he had my brother in law following him and had to get home for work.

Once he got home there were more concerns, a rattle from behind and the steering pulling to the right. My husband rang the owner and he asked him to bring it back in and he would deal with it.

 

Today we took the car to a nationwide centre for a free health check and a diagnostic check as the emissions light came on.

 

The report came back as:

BRAKES

FRONT DISCS WORN AND PADS 60% WORN

DISC FRONT PR

PADS FRONT

REAR DISCS WORN AND PITTED ON INNER FACE PADS NEW

DISC REAR PR

PADS REAR

S+S

N/S/F STEERING RACK ARM HAS PLAY IN IT

OTHERS

CRACK IN BATTERY COVER

ENGINE MISFIRING CHECKED FOR TROUBLE CODES FOUND TWO STORED 0114 AND 0145 MISFIRE CYLINDER 4 AND MULTIPLEXED NETWORK NO SIGNAL

SUSPECT COIL PACK, PLUG LEADS AND SPARK PLUGS FOR MISFIRE

TROUBLE CODE 0145 REQUIRES TAKING TO DEALER TO FURTHER INVESTIGATE.

 

All these have AMBER next to it which says - some concerns registered. if not rectified these items need monitoring to ensure safety and/or reliabilty and prevention of added costs.

 

What i want to know is does anyone think we have grounds for a full refund? We have got a full 3 month warranty but the place we took is the place it would go and they have said that it needs to go to a proper renault dealership to have it fixed so this is obviously not covered in the warranty.

 

We paid £2550 by debit card.

Share this post


Link to post
Share on other sites

Did you not test the car before agreeing to buy? Were the faults pointed out at that time?

 

I think you need to remember it's a used car but must be roadworthy. The brake report does not ring any alarm bells. On a car of this age and mileage it's quite possible to have play in the steering arms, the question is how much and is it excessive. Nationwide thinks not.

 

Cracked battery cover..... it's a used car.

 

Engine faults need looking at but are not necessarilly signs of faulty cars. If they've pressure washed the engine prior to sale and not dried it out correctly then it's possible to register these sort of faults. The codes just register occurrences of faults and it does not mean that that part is actually faulty.

 

Get the light turned off, sometimes it can be cleared by disconnecting the battery for 3 mins and then use. If it comes back then start to pursuit the dealer.

 

The indicator switch though, not sure myself but on an 8 year old car I think you might be asking a bit too much.

Share this post


Link to post
Share on other sites

I can see what your saying but the owner said that if we returned it he would sort out any problems rather than go through the warranty if possible.

However a whole new problem has arose. On the way to taking it back my husband was accelerating when the rev counter shot up and went to the maximum. Husband lost control of car, nearly ended up in a ditch and then finally got it under control again and managed to stop the car and switch engine off. He tried to start car again and it jsut kept shooting up to the max. Owner is now apparently coming on monday to pick it up and leave us a courtesy car and said he will do anything which needs doing.

Now to me that is a dangerous fault and if it had happened when i was driving with our 2 children under the age of 2 i am 99% certain i would have been in the ditch.

 

Just dont know what to do whether to just let him come and fix it and thats that or to persue it to get a refund with it now having a dangerous fault.

 

If any one can give any further advice i would be very grateful.

Share this post


Link to post
Share on other sites
I can see what your saying but the owner said that if we returned it he would sort out any problems rather than go through the warranty if possible.

 

When you say the 'owner', are you talking private sale or did you walk into a dealer and make the purchase?

Share this post


Link to post
Share on other sites

It was a privately owner garage. Not a private seller and not a huge dealership like ford evans halshaw or something.

Share this post


Link to post
Share on other sites
It was a privately owner garage. Not a private seller and not a huge dealership like ford evans halshaw or something.

 

That's ok, as long as he is a legitimate trade. If the garage has a name, would you like to pm it to me and then I can do a few checks.

Share this post


Link to post
Share on other sites

first of all thank you for your replies.

 

The car was taken away to a local renault specialist who infact told the owner of the garge that it was more or less knackered. The owner rang us and has given us a full refund on the car which is good news.

I think he plans on now selling it at auction or something as its jsut going to cost him too much money to fix. We sent him a rather nice letter and it outlined that if i had of been driving when the revs stuck then this would have been a whole lot worse. Think he realised there was nothing more he could do.

Share this post


Link to post
Share on other sites

Indicator stork.

 

A tall bird that flashes on and off amber.

 

Excellent

 

Hammy :)


40 years at the pointy end of the motor trade. :eek:

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...