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I am 34 weeks pregnant with my first child and I know it's irrevelant but i suppose it might help you understand the story better.

My so called partner just left me to deal with a new baby on my own so I have been trying to deal with this emotionally AND financially.

I have a frost free fridge freezer from Bright House which I suspect uses a lot of energy! My electric bills have been very high since I got it! But anyway I missed three payments of £6.38, that eventually added up to roughly £23 (including late payment charges). Last weekend I was going to go down to pay them but before I could, lo and behold I see a calling card saying they had visited my home!!!!

I was fuming and refused to contact them after that. A few days later I got home struggling with my cotbed when some idiot who said he was from Bright House was near my door. I told him I'd alredy paid and if he didn't get the hell off my property I'd call the police!

He said that he had every right to be there! Can you imagine??

 

Isn't this trespassing? Am sure these people are breaking the law!

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Where on your property was he? If he was going up to knock on the front door there is nothing stopping him its accessible from a public right of way and would have no private property signs (I assume) and he would have been conducting business anyway, anywhere else on the property would be trespass.


Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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the building operates on an electronic door system. You need to press a buzzer to get in. He was standing in front my door with his finger on the bell. I have no idea how he got in.

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It could be a mixture of pressing the trade button which works at certain times of the day, or someone else letting him in. As I am guessing that this only leads up to your property you would have to speak to the building management. In my opinion he wouldn't be liable for trespass from yourself unless he entered your property.


Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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I am 34 weeks pregnant with my first child and I know it's irrevelant but i suppose it might help you understand the story better.

My so called partner just left me to deal with a new baby on my own so I have been trying to deal with this emotionally AND financially.

I have a frost free fridge freezer from Bright House which I suspect uses a lot of energy! My electric bills have been very high since I got it! But anyway I missed three payments of £6.38, that eventually added up to roughly £23 (including late payment charges). Last weekend I was going to go down to pay them but before I could, lo and behold I see a calling card saying they had visited my home!!!!

I was fuming and refused to contact them after that. A few days later I got home struggling with my cotbed when some idiot who said he was from Bright House was near my door. I told him I'd alredy paid and if he didn't get the hell off my property I'd call the police!

He said that he had every right to be there! Can you imagine??

 

Isn't this trespassing? Am sure these people are breaking the law!

 

 

 

 

In commom law their is only an implied right of access, what this means is you have a right to withdraw that right. Send a letter to the company stating you are withdrawing their implied right of access to your door. Let us know how you get on..

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yes i sent a letter to them last week Saturday via first class mail. They have yet to reply. The gentleman who came was trying to bully me to come into my house even though he had called the office...who confirmed that I'd paid the bill. This guy was hell bent on trying to come in! When he realised he was getting no where he said 'Yes well you're loan is up to date. But I will be waiting here in future.'

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When did you get the fridge freezer? I only ask as if you have paid more than 1 third of the agreement Brighthouse cannot reposess it without a court order.

 

I would suggest that you write to Brighthouses head office and to the store manager explaining your problem to see if they will help.

 

Sorry for your partner leaving you. I was in the same position 10 years ago when my ex left me but i have brought our daughter up on our own.

 

If there is anything else we can do then just ask.


:cool::cool: Blondmusic :cool::cool:

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thank you very much Blondemusic. I purchsed the fridge in April this year so i guess thats why they are behaving this way.

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yes i sent a letter to them last week Saturday via first class mail. They have yet to reply. The gentleman who came was trying to bully me to come into my house even though he had called the office...who confirmed that I'd paid the bill. This guy was hell bent on trying to come in! When he realised he was getting no where he said 'Yes well you're loan is up to date. But I will be waiting here in future.'

 

 

 

The guy that turned up might have been on commission only..

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Is it on a 2 year or 3 year agreement? 156 weeks is a 3 year agreement and 104 weeks is a 3 year agreeement. If it is only a 2 year agreement then they cant take it back without a court order.

 

Have you paid it up to date since?

 

Are you paying Optional Service Cover for the Fridge Freezer? If so then i suggest you cancel it (See Lefty's Brighthouse Factsheet Sticky for the letter) and that will save you some money.


:cool::cool: Blondmusic :cool::cool:

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CAG BrightHouse Fact Sheet HERE

 

But, if you're in a hurry, here's the bit you need...

 

Cheers

Lefty

 

 

 

If you have paid more than one third of your agreement total, BrightHouse must seek a court order before they can re-posses their goods – which are now considered as “protected goods”. (Note - if, after one third of the agreement total has been paid and BrightHouse do re-posses their goods without a court order and without your permission, then Brighthouse are in breach of their agreement and you are entitled to claim back all payments made previously on it.)

 

Even if you have NOT paid more than one third of your agreement total, BrightHouse must still seek a court order (return order) to re-posses goods from your home - even then they cannot forcibly enter. They can, however, re-posses their goods if they are in a public place.

 

If BrightHouse do decide to apply for a re-possession order (or return order), you will be notified of the hearing date and you will have the opportunity to put your case forward in court. If you want to keep the goods (and continue with your agreement) you must show the court you can still afford the repayments, and you should make a reasonable offer to reduce your arrears. The court will make a judgement and, if acceptable, order BrightHouse to accept your offer.

 

If you have paid more than half of the instalments on your agreement you may, if you wish, return the goods voluntarily and without any penalty.


If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

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yes my payments are up to date. i sent a letter in September to remove the optional cover but they ignored my letter! they claimed that they were under new management and the letter had got 'lost'.

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