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jc1234

LTSB loan passed to BLS who are now harassing and making threats - advice please

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I am now in receipt of a letter from LTSB saying that they are still waiting for 'responses to some of our follow-up enquiries which is causing the delay.'

 

They also say, 'we should deal with your complaint promptly and I'm sorry we let you down. We are still investigating and we will come back to you as soon as our investigations are complete. I know that this means an even longer wait for you but by then we will be able to respond in full to your concerns.'

 

The letter goes on to say that because they haven't been able to respond to my complaint within 8 weeks of receiving it, I am entitled to refer my complaint to the FOS.

 

I am unsure now as to what to do. The letter gives no indication of timeframe in which they will respond. I personally don't think they have the paperwork with which to respond, so should I give them another couple of weeks as they have now at least sent a letter admitting they are at fault in some way, or should I just complain to FOS?

 

Opinions and advice would be gratefully received.

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Go straight to the FOS, DO NOT pass go and make sure the FOS charge LTSB £500 for the pleasure :D


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Thank you babybear39, I shall heed your advice!

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