Talk Talk

[Guest Gertie100]

In laws having serious problems with talk talk...

 

Realise from here and also MSE that it is more than likely that we are not going to get it resolved...

 

So, if we get someone else to fix the problem (or at least come out and look at said problem, maybe file a report, fix it...) and then bill us, could we then take talk talk to the small claims court to recope money?

 

Or am I just soooo simple that I think this will work??

[locutus]

Have they tried their "member forum"? (nice people there... they tweek my line whenever I ask, and within the next working day!)

 

Out of interest, what is the problem?

[Guest Gertie100]

Right, now I've actually spoken to inlaws face to face I have the full story...

 

used to be with BT and they paid them years ago to install upstairs sockets - not another line, simply another 2 boxes upstairs, coming from the outside box. 1 is used for a phone and the other is now used for broadband.

They are now with talk talk. They had a problem on the downstairs line so called talk talk who arranged with BT to send out an engineer to check it out. The engineer didn't come in the house, only fiddled with the outside box. Since this was fixed the upstairs sockets have stopped working.

Talk talk have refused to send another engineer out but won't say why. BT won't send anyone out because they claim that talk talk have put a block on the line. Talk talk say they haven't...

 

We were going to have a look at the outside box this evening, but it was pitch black and raining...oh and to be honest we don't really know what we are looking at!!!!!!

 

Has anyone got any ideas??

[Guest Gertie100]

Sorry Locutus, cheers for replying!

[locutus]

Sure you will get a reply from someone more knowledgable than myself, but AFAIK wiring from BT only goes as far as one master socket, and the wiring leading to your inlaws master socket can only be looked at by BT Openreach. Internal extentions and the likes are down to the householders to deal with. (although BT Openreach do deal with them, however they will charge a fortune!)

[Guest Gertie100]

Right, but if the upstairs sockets worked until BT opened the outside box to "fix" the downstairs line, and then magically stopped working wouldn't this indicate that something happened at the outside box?

[locutus]

I think they have disconnected the upstairs line as you are only supposed to have 1 master socket in your house, everything leading up to that is the property and responsibility of BT Openreach. Again, there are much more knowledgeable people than me that frequent this site, so hopefully someone will post either confirming my suspicion or giving some accurate info

[Guest Gertie100]

See I tend to agree with you, that they have disconnected the upstairs sockets, but I am struggling to see why??

Also can Talk Talk block the line?

[kiptower]

by the sound of it the fix is simple

 

can you get a pic of the inside of the box outside and . remove the plates upstairs and get pics of them, and post and post all three

 

also does the wiring to upstairs run out side

 

what should have happened the extension wirring to upstairs should have run from the main socket downstairs

 

1 of 2 things has happened

 

1) engineer who put extensions in broke install regs and run upstairs in parallel with the the one downstairs I.E, used another master socket ( NT5 ) ( can be fixed )

 

2) he ran from user side of the main connetions to out side box then upstairs , wiring to upstairs could be faulty from there

 

the fault you have the wiring in the outside box has been tampered with / or is faulty, with the pics I should be able to tell you what is wrong and how to repair it

 

if the outside as in 1) then in theory you have the right to demand BT fix it

[kiptower]

all explained here

 

UK Telephone Wiring

 

 

diag for extensions from master socket

 

[MARTIN3030]

looks good.

[Guest Gertie100]

Rightio my lovelies...I will visit inlaws tomorrow with camera, and take required photos for uploading...

 

thank you very much...I even tried to log on to the talk talk members forum (at the request of FIL cos he simply can't deal with them by phone anymore) and its not accepting his telephone and account number as valid...it seems they can't quite do anything right can they??

 

See you tomorrow!

[Guest Gertie100]

Evening all...

 

here we go...

 

Some further answers:

 

The wiring runs inside the house not outside, as in from the outside box there is only 1 wire going inside.

 

There is only 1 socket upstairs, not 2 as originally thought.

 

Look forward to hearing from you!!

[kiptower]

it looks like the orange pair in the first box have been cut , which could have fed upstairs

 

what wires are in the box upstairs is ot pic 3

 

all you need to do is put the 3 wires from upstairs into the main downstairs pins 2 * 3 * 5 on both using same colour for each pin

 

pic 3 looks like they put green + white on 3 it should be orange + white

 

if you look @ the pic I posted showing master - etn ignore second etn

 

you dont need 4th wire

[Guest Gertie100]

Kiptower, we are going to write this down and back over there tomorrow or Friday to try and sort it out.

 

Sorry to be thick here, are you saying that even if the orange wires in the outside box have been cut we can still rectify the problem by rewiring the upstairs socket?

 

Yes, pic 3 is the upstairs socket - sorry couldn't get a good picture of it.

 

Would you like an appreciative scales click????????

[kiptower]

ignore outside box just connect as i said the upstairs to the downstairs wire by wire , pin to pin number , unless the cable from downstairs to upstairs has been damaged it should be ok , was the down stairs socket the same as upstairs or is it larger and in 2 parts

 

see details in link below regarding NT5 box

 

UK Telephone Wiring

[Guest Gertie100]

Rightio, will do!

Can't answer your question about the downstairs inside socket being the same as the upstairs cos to be honest we didn't look at the downstairs one!

 

I'll send this through to hubby to digest in work tomorrow - and hopefully we'll sort it out.

 

Really appreciate you taking the time to help...will report back over the next few days.