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Hello there,


I'm a tenant in a block of flats managed by a property management company. I recently sent a letter to the private housing team at my local council to complain about an incident involving falling glass from building work. The council referred me to the health and safety exectuive, but I have just received an email from the HSE saying that they won't deal with my complaint. The complaint, and the response from the HSE are copied out below. Does anyone have any advice on what I could do next? Is there any other body that could deal with this? It just doesn't seem right that the management company can get away with doing what they've done!

Had some great advice on here before: hope you can help! :)



My email:


I am a private tenant in a basement flat in a property in XPOSTCODEX, which is

currently managed by XXX management services. Over the Summer, building work took place in one of the higher level flats, which resulted in my

back yard being scattered with falling glass and debris. XXX were in

charge of informing me beforehand that this would happen, but failed to


so. This failure to warn me about the falling materials resulted in an

immediate threat to my safety, and the failure to put down any materials

to catch the falling glass meant that I was left with pieces of

glass all over my back yard. I was left to clear up without any apology


acknowledgment of what had happened.

I have emailed XXX in a attempt to address this issue. In the first

instance they ignored my emails for several weeks until I threatened to

pursue other courses of action, at which point they replied to enquire

further about the incident. Since then they have once again ignored my

emails; my last email was sent on the 1st October and has not received a

response. Accordingly I have now given up and have decided to pursue the

matter with the private housing team....

...I'd be really grateful if you could let me know whether there is


that the private housing team are able to do in response to this


or if not, whether there are other courses of action available to me. I

have records of all correspondence, and have kept some of the pieces of

glass, if that is of any help."


The response from HSE (after polite prompting from me):

"I have received your email. I apologise for my delay in responding to

your concern. You were correct, we are extremely busy at the moment.

We deal with the several concerns raised to us on a priority system

based on risk. Since your concern is not posing any current risk and we

were not provided with any evidence of where XXX are currently working,

HSE has decided not to pursue the matter any further.


Please read the attached letter, which should explain the decision


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