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skint40

Sainsbury reply to DSAR

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I recently sent off a Subject Access Request for a Sainsbury credit card account after they ignored my CCA request (also my account is in dispute).

 

They sent me a letter saying that they were processing my request but in order to match my exact requirements, I should phone them to discuss my requirements (which I ain't gonna do!!).

 

However they have put this in the letter:

"Please note, Sainsbury's Bank plc is not obliged to supply records held in paper format if they do not form part of a relevant filing system".

 

What's all that about???

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gunff as normal - they have to supply ALL data they hold in whatever format


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Hi IdaInFife

 

Thanks for your reply. Thought it was rubbish but just wanted to check.

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