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    • Hello there,   My wife (62) has advanced arthritis on both hands and wrists (inherited from her mother's side of the family).   She left her job as a youth carer in January of this year because amongst other issues with her inability to work they pushed her into office and admin. However, with her arthritis, writing or using computers became impossible. As nearly all jobs available requires some use of hands, which she is unable to do, what benefits would be available to her. Does my wife qualify for anything?   Other info. She does have arthritis in all areas of her body, but for example she is able to walk reasonable distances, sit down comfortably for reasonable lengths of time, etc. She also suffers from psoriasis (which may have played a part in her condition).   A friend of hers owns a wine bar and offered her a job (not too taxing) but it required her to carry wine bottles and glass which was OK-ish for the first 60 mins but then became impossible for her to do.   Any help or advice greatly appreciated.   cheers sidley
    • I think it will be very helpful to let people know more detail about these debts. Who is the original creditor? How much was the debt for? When was the debt incurred? When did you last make any payment or acknowledgement of the debt
    • Hello and welcome to CAG. Thank you for the information, it will help the guys to advise you. Please don't do anything until they've had a look and possibly asked questions.   While  you're waiting, you have other VCS airport threads for Liverpool and Southend, possibly others. It would be worth a read to understand how they operate.   Best, HB
    • What part of never use email Never communicate with a powerless dca hasnt been understood?   If you want to do anything which you should as it also protects your backdoor if the debt were to be sold and a DCA were to litigate as it stands..send our sb letter from the debt collection section of our library   Thats goes to the oc as they still own the debt
    • Good afternoon - I've received a parking charge notice from VCS - grateful for any advice - do I ignore/appeal? Can VCS enforce the restricted zone in this way, covered under bylaws (I think)?   Driver didn't notice signage, vehicle wasn't actually stopped by double red lines (as pictured)   1 Date of the infringement 25/11/19 2 Date on the NTK 29/11/19 3 Date received 4/12/19 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? No 5 Is there any photographic evidence of the event? Yes 6 Have you appealed? No 7 Who is the parking company? Vehicle Control Services (VCS) 8. Where exactly Bristol Airport - on "privately operated access roads", just outside car park barrier, not car park itself - stopped for 5 seconds to pick someone up, didn't pick them up and drove away when the camera van arrived. Operate under IAS   Thanks in advance!    
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Hi,

I'm attending an Employment Tribunal hearing this Friday, and I need some advice please.

 

I was dismissed under Gross Misconduct for Fraud, asI used to sell insurance for handsets. 3 customers rang in to say that they didn't want the insurance, so the company thought that I had applied the insurance onto their account to get bonus from the company in a fraudulent manner.

As a good sales person, the company didn't believe me, they just think I acheived a good conversion through deception.

I was a happy individual, now I am on medication for depression and I am scared to tears about what will happen on Friday. In addition, they said that this case has been brough in a vextacious and revengefull way to obtain monies from the company.

 

Any and all advise will be appreciated greatly. Thank You to anyone and everyone who replies in advance.

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Hi Innocent Victim,

 

Are you being represented at your tribunal?

 

Have you sought advice from ACAS/CAB?


Insurance Guy

If I can offer any help I will....

I have experience in Fault, Non-Fault & Disputed Liability Motor Claims for vehicle damage and hire, and some experience in Personal Injury Claims

 

 

If I've helped- please click my scales :D

 

ANY ASSISTANCE IS GIVEN ENTIRELY WITHOUT PREJUDICE- YOU SHOULD SEEK INDEPENDANT LEGAL ADVICE TO CONFIRM ANY ADVICE GIVEN

FEEL FREE TO PM ME A LINK TO YOUR THREAD IF YOU WOULD LIKE ADVICE 8-)

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Hi Innocent Victim,

 

Are you being represented at your tribunal?

 

Have you sought advice from ACAS/CAB?

 

 

Hi,

 

No

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OK, I take it you are denying the allegations entirely, was this just human error?

 

Would it have been worth doing anyway- surely the commission payments are not so high that it benefits you greatly, so you could argue that there was such little gain it would not have been worth doing anyway.

 

What evidence is against you?


Insurance Guy

If I can offer any help I will....

I have experience in Fault, Non-Fault & Disputed Liability Motor Claims for vehicle damage and hire, and some experience in Personal Injury Claims

 

 

If I've helped- please click my scales :D

 

ANY ASSISTANCE IS GIVEN ENTIRELY WITHOUT PREJUDICE- YOU SHOULD SEEK INDEPENDANT LEGAL ADVICE TO CONFIRM ANY ADVICE GIVEN

FEEL FREE TO PM ME A LINK TO YOUR THREAD IF YOU WOULD LIKE ADVICE 8-)

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Hi Innocent Victim,

 

Are you being represented at your tribunal?

 

Have you sought advice from ACAS/CAB?

 

 

Awaiting your response ...

 

In answer to your question - Going to the toilet is a human right. You dont have to put your han up to go to th toilet, & it is common in a call centre environment to 'account' for every minute of the day. If you have a medical condition which means you have to go frequently or you have to be away from your desk a lot longer, you cannot be penalised for this. Get a medical note to support this if applicable.

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OK, I take it you are denying the allegations entirely, was this just human error?

 

Would it have been worth doing anyway- surely the commission payments are not so high that it benefits you greatly, so you could argue that there was such little gain it would not have been worth doing anyway.

 

What evidence is against you?

 

 

as above


Insurance Guy

If I can offer any help I will....

I have experience in Fault, Non-Fault & Disputed Liability Motor Claims for vehicle damage and hire, and some experience in Personal Injury Claims

 

 

If I've helped- please click my scales :D

 

ANY ASSISTANCE IS GIVEN ENTIRELY WITHOUT PREJUDICE- YOU SHOULD SEEK INDEPENDANT LEGAL ADVICE TO CONFIRM ANY ADVICE GIVEN

FEEL FREE TO PM ME A LINK TO YOUR THREAD IF YOU WOULD LIKE ADVICE 8-)

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OK, I take it you are denying the allegations entirely, was this just human error?

 

Would it have been worth doing anyway- surely the commission payments are not so high that it benefits you greatly, so you could argue that there was such little gain it would not have been worth doing anyway.

 

What evidence is against you?

 

3 customers called in to say that the insurance products was applied onto their accounts. No calls were recorded to prove my guilt & they dont believe in my innocence. They think I committed Fraud to obtain bonus from the company.

 

Notes printed from customer's accounts, and managers belief in my guilt seems to be what they are basing their case on. I was a good employee, no addence, sickness or behavioural issues were outstanding.

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Had you noted accounts to suggest that the customers did want insurance when they didn't?


Insurance Guy

If I can offer any help I will....

I have experience in Fault, Non-Fault & Disputed Liability Motor Claims for vehicle damage and hire, and some experience in Personal Injury Claims

 

 

If I've helped- please click my scales :D

 

ANY ASSISTANCE IS GIVEN ENTIRELY WITHOUT PREJUDICE- YOU SHOULD SEEK INDEPENDANT LEGAL ADVICE TO CONFIRM ANY ADVICE GIVEN

FEEL FREE TO PM ME A LINK TO YOUR THREAD IF YOU WOULD LIKE ADVICE 8-)

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Had you noted accounts to suggest that the customers did want insurance when they didn't?

 

Yes when applicable, but the customer involved did want the insurance & they have 14 days to change their minds, which i believe some customers did.

I believe the company's belief that I committed this act is an important point which I will addre3ss at the tribunal. My own manager said to me when I was escorted out of the building that he believed I had done nothing with any malicious forethought, it was just that 1 of the customers wanted to complain to the FSA which the company didn't want - they sacrificed one employee to protect the reputation of the company.

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ok, thanks for that. From what I understand, there is no way that fraud can be proved.

 

Ignore the big words and terminology, explain your position and your version of events, the chair will ask for evidence to support this, you do not have any, as the calls were not recorded, and therefore the issue cannot be proved nor disproved.

 

I think most employers would inform the police of fraud or alleged fraud, the fact there are no criminal charges suggests again that this cannot be proven.

 

The chair will also ask for evidence to support their allegations, they too dont have the solid evidence.

 

Please dont get your hopes up based on my advice, but I just cant see this going in favour of your employer.


Insurance Guy

If I can offer any help I will....

I have experience in Fault, Non-Fault & Disputed Liability Motor Claims for vehicle damage and hire, and some experience in Personal Injury Claims

 

 

If I've helped- please click my scales :D

 

ANY ASSISTANCE IS GIVEN ENTIRELY WITHOUT PREJUDICE- YOU SHOULD SEEK INDEPENDANT LEGAL ADVICE TO CONFIRM ANY ADVICE GIVEN

FEEL FREE TO PM ME A LINK TO YOUR THREAD IF YOU WOULD LIKE ADVICE 8-)

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Had you noted accounts to suggest that the customers did want insurance when they didn't?

 

disregard my last post.

 

I only noted customers accounts if the insurance has been accepted by the customer, & I had read out the Care insurance T's & C's.

 

If a customer had changed their minds after the product had been applied, I would have requested the product to be removed

 

Sorry about last message - its late & Im tired.

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no problem, my comments still apply- let them prove it. Good luck and keep us updated


Insurance Guy

If I can offer any help I will....

I have experience in Fault, Non-Fault & Disputed Liability Motor Claims for vehicle damage and hire, and some experience in Personal Injury Claims

 

 

If I've helped- please click my scales :D

 

ANY ASSISTANCE IS GIVEN ENTIRELY WITHOUT PREJUDICE- YOU SHOULD SEEK INDEPENDANT LEGAL ADVICE TO CONFIRM ANY ADVICE GIVEN

FEEL FREE TO PM ME A LINK TO YOUR THREAD IF YOU WOULD LIKE ADVICE 8-)

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ok, thanks for that. From what I understand, there is no way that fraud can be proved.

 

Ignore the big words and terminology, explain your position and your version of events, the chair will ask for evidence to support this, you do not have any, as the calls were not recorded, and therefore the issue cannot be proved nor disproved.

 

I think most employers would inform the police of fraud or alleged fraud, the fact there are no criminal charges suggests again that this cannot be proven.

 

The chair will also ask for evidence to support their allegations, they too dont have the solid evidence.

 

Please dont get your hopes up based on my advice, but I just cant see this going in favour of your employer.

 

Dont worry - I appre3ciate your reply. I wouldnt be taking the company to an Employment Tribunal if I was guilty. My conversion was higher than anyone in the team and therefore, the only way they could interupt these results was to accuse me of 'fixing the stats' - by trying to acheive volume to obtain bonus from the company fraudulently.

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no problem, my comments still apply- let them prove it. Good luck and keep us updated

 

Thank You.

 

The onus is on them to prove that did commit Fraud. I will fight this, as this has caused severe depression & financial hardship>

 

I will keep you updated - Thank You again for your advice. I hope you read my reply to your 'convenience' question.

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