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"Pay Back Shifts" and "Claw Backs"

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One quick question. I was outsourced a year ago and the new company has failed dismally to cut the clients cost as it originally agreed to do. As such, the new employer has introduced a "Pay Back" shifts policy , to reduce overtime. This expenditure being given back to the client. Not a problem as such but the manager I have is notorious for loosing track of hours worked on a standard shift pattern , this new one will be interesting! ACAS state in their "Flexible Working and Work-Life Balance" booklet that:

"The company then monitors the hours

worked for each employee to identify

any ‘underspend’ or ‘overspend’.

The company may not call back all

the shifts it is owed – to the

advantage of the employee."


My question is , is this law or a guideline? If it is law, then where would I find it written officially?

Any help would be gratefully appreciated.


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