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Help need a credit agreement cancelling

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This isn't for me, but for a friend. She just bought a second hand car a couple of weeks ago, and from day one has had nothing but trouble. When she picked up the car last week, she had to wait for over 2 hours to get the car, they brought it round with the engine started and sent her on her way. When she got home, she couldn't re-start the car. This happened on and off for 3 days. She decided enough was enough, and took it back. Other problems were the lock sometimes wouldn't lock (but only if she was in the car), when she turns the wheel, it makes a clunking sound. And there is also a chip in the window.


She took it back and left the car with the car dealer. She said she is not interested in the car and wants the loan agreement to end, as she is not happy with the car or the service she has been provided.


Her old car is being taken this week, and potentially she will have no car by the end of the week. She wants the agreement to be cancelled, so she can go elsewhere for another car. But until the car dealer ends this, she cannot do anything.


She has just e-mailed them to explain why she will not take the car, and to ask him to cancel the agreement. But she has just spoke to Santander, who have said that she is liable to make the payments.


Does anyone have any advice on how she can get this deal closed, is legal advice the best way? Can she get Santander to push the car dealer? If anyone can offer advice, that would be great.

Edited by sillypersonagain
Poor heading choice

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Don't stop the payments, this will bite you in the bum.


If the car is not of satisfactory quality she can reject it, but this must be done in writing. If her rejection is accepted, it will automatically cancel the finance and any premiums already paid will be returned.

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