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Hi, not sure if this is the right place but ill tell my story anyway. I bought a brand new car in october 2019. I refused all add ons as I always do. All except the alloy wheel cover, it covers for any damage at all even a small scrape and I think I could get something like 15 wheel repairs for the 3 years of this warranty. I agreed to get this as the car I was putting in as part ex, the allow wheels were a mess where I constantly scraped curbs 🙈🤷♀️. The sales guy said it would be good buy as respraying one wheel could be £100+ and judging by the state of the ones I had on the car I was part exing it would be a good investment, I believed him 🙈🤷♀️. As it turned out the wheels on my new car are bubble tyres which means that the tyre protrudes from the allow so unless I drive into a curb with a metal stick jutting out its pretty impossible to scrape the alloy. I realised this about 4months after purchasing the car. So, I believe I've been miss sold the £450 alloy warranty. Where do I stand in getting this refunded. Thank you
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By BankFodder · Posted
If you have made a complaint to the courier company – then don't expect any joy. Please will you start your own thread and tell your story and we will help you get your money back. You should also read the stories on this sub- forum and you will see how it all works. Please start your own thread -
By PrincessDavidA1995 · Posted
Hey Taffy, @taffy_taylor The same thing has happened to me with a £180 coat, I googled the address in my receipt and found this thread. I put the return label they gave me and did not mix them up. I've contacted the company and waiting for a reply. -
By discod2014 · Posted
I dont own a car I have nothing of value they can take. -
By BankFodder · Posted
Could we see the photographic evidence of the parcels when they were received please. Also, did you take video footage of the wrapping of the other ones which you sent by Royal mail and which arrived successfully? What was the declared value of these parcels when they were dispatched?
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Our picks
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Hermes - destroyed item as it was "damaged"- **Judgment for Conversion of destroyed item. **WON**
hellothere124 posted a topic in Postal and Delivery Services,
Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347-
- 25 replies
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Post in Bailiffs in at BBC obtain 7 years interest on overpayment of TV licence
Its WAR posted a post in a topic,
I sent in the bailiffs to the BBC. They collected £350. It made me smile. -
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Post in Court Claim Against Hermes - item sent via Packlink was lost/tampered with **WON at mediation full amount **
jj58 posted a post in a topic,
Hi @BankFodder
Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
So I issued the claim on day 15 and they requested more time to respond.
They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
I opted for mediation, and it played out very similarly to other people's experiences.
In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them.
In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
Many thanks, stay safe and have a good Christmas!
Picked By
BankFodder, -
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***Hermes and mediation hints ***
BankFodder posted a topic in Postal and Delivery Services,
Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003-
- 1 reply
Picked By
BankFodder, -
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