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    • @dx100uk @ anyone else interested in Fighting HSBC UK  Staff/department non compliance and incompetence/interference in between HSBC UK and customers.   I wanted to know what you guys had to say about the reply i got from HSBC UK today.    Recap. I originally turned to HSBC UK to be reunited with Money i saved in accounts that where frozen and made dormant during the year 1995.   HSBC UK Teams tell me that HSBC UK only allows them to have access to account records dated back 6 years. there for they do not have the records, can not locate the records i requested for in my SAR. there for HSBC UK teams Ignored my SAR application for records of accounts made frozen and dormant during the year 1995. HSBC then claim if the accounts where closed they will no longer hold records of these accounts and tell that to the ICO. I again explained to HSBC UK and the ICO the records of accounts where left frozen and dormant.   HSBC UK teams continue to tell me over the phone that The records i requested for in my SAR, will not be located or do not exist because HSBC only allows them to have access to records of accounts dated back 6 years.    I returned to HSBC highlighting there is no such provision in the Data Protection Act.   HSBC UK teams today totally ignored my complaint again and confirmed with me they are classing my complaint as wanting to locate accounts that where closed.   Let me know what you think about the  HSBC UK teams response to my last complaint. Is there any other letters i can send them to confirm thay are not correct about what they have done.    The HSBC UK letter starts of by:You've been unable to recover funds you held in HSBC UK Accounts that were closed in 1994 to 1995, and to obtain the account details for the accounts concerned. You've been advised that we only retain records for up to 6 years, but you've been unable to locate any provision for this within the Data Protection Act (DPA). You require a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned. You feel your Subject Access Request (SAR) has been ignored by HSBC UK.   HSBC UK Teams now go on to explain: In respect of you being advised we only retain records for up to 6 years, but having been unable to locate any  provision for this within the Data Protection Act (DPA), I can confirm that under the DPA, we are obliged to only keep records for as long as we deem necessary, in order to effectively manage our data. So, for most cases, this will be for no more than 6 years.   In regards to your request for a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned, I regret that this isn't something that we can provide, as we don't keep records of when individual customer data was destroyed. I'd also like to clarify that if the accounts concerned were closed after becoming dormant, that we would have sent you closing statements at the time.   Lastly, I'm sorry you feel we've ignored your SAR. I want to assure you that we'll always look to accommodate a request for a SAR as best as we can. However, if we're unable to locate the account details and information required, this will mean we're unable to fulfil the request, which has unfortunately been the case on this occasion.   How else do you think i can highlight to HSBC that the teams dealing with My complaint, and request to be reunited with my money is not going to departments that can deal with my demand for services.?  
    • Hi   I have to agree if you have paid off the debt owed to them via this meter and are up to date on your bills  I would look at changing supplier and as said asking new supplier to install a standard meter and look for the best deals for you.
    • I have severe anxiety and going to leave my job and have been invited to a meeting but dont wish to attend that is three hours away from where I am. Can I legally give the  permission to decide without my being there? I cannot handle going as I know I'm going to be fired anyway as on my final warning. I'm also giving in my notice this week too! This job is just too much for me now and I cannot work here any longer. It's no good for my health and sanity  I am sick to my stomach thinking about going and about to hand my notice in anyway    
    • Thankyou it’s because I’m awaiting the outcome and a friend said I will be turned down as I asked them a while back if I had ppi on the account and how much it was and they replied.  But they did only send me a short confirmation with the amount and that they trust that answers my enquiry. i just wanted to be prepared if they wouldn’t turn me down based on that. Thanks for your advice on that mate 
    • removed again pcn number still showing   dx  
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Stylish1

Stylish1 - Advice needed

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Carphone Warehouse :confused:!

At the end of September 09 I received an upgrade of Samsung Tocco Ultra Lite and not even 4 weeks later the phone would not work - but here is the best bit........... when I was told to collect my phone 1 week later from repairs dept apparently my phone doesn't work because "you know when you have the phone in your back pocket and you are cooking in the kitchen.................. ..well that's how moisture got into your phone" and then subsequently given a photocopy of a picture of my "phone" photocopy dated 2007!!!!

 

Please help - Thank you

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This might have been better as a new thread.

 

Dont know why they are alluding to kitchen moisture and back pocket -especially if they cannot detect kitchen fluids and the imprint of your bum... In the latter case, the use of this description is to explain why the display has cracked - as the stresses on these large LCD screens when bending over is tremendous. I've never heard this used when complaining of water ingress.

 

Photocopies are not dated - so whetre did the 'date' you complain of come from. If the report/pgoto is clearly not identifying your handset is is possible they've married up the wrong fault report to your handset, and your repair has not progressed because of this error.

 

An option would be to send it to a Samsung approved repair centre for an independend report & repair. If it IS water ingress, you'll be stuffed, as no warranty applies in these cases - it is called 'abuse', but fairer to say these phones are not waterproof or even rain resistant, so you may have to take a hit on this yourself unless they've made an error.

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Thanks Buzby!

 

The phone looks exactly like the day I got it from Carphone Warehouse - brand new!

 

I had someone look at the photocopy and it's has now been confirmed it is a photocopy of a phone but not necessarily my phone - I have now written to the Chief Exec no response received as yet!

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Thanks Buzby!

 

The phone looks exactly like the day I got it from Carphone Warehouse - brand new!

 

I had someone look at the photocopy and it's has now been confirmed it is a photocopy of a phone but not necessarily my phone - I have now written to the Chief Exec no response received as yet!

 

Hi Stylish,

 

Theres a 'moisture patch' impregnated on all recent phone batterys that turns red when coming into contact with ermmmm moisture (little dot on the top of the battery) Most insurers now rely on this as evidence that they can waive their rights to repair/replacement. If its ever used against you theres nothing stopping you attesting that the battery was from another handset and that the handest itself has always been moisture free.

 

Tocco lites have a firmware issue requiring upgrade but its unusal that the supplier won't effect this free of charge.

 

Gez

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Moved to your own thread. If you keep everything on this thread, you will get the advice needed. :)


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