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    • 4 th time we've merged your threads  for complete history of your story please keeps to one thread
    • @dx100uk @ anyone else interested in Fighting HSBC UK  Staff/department non compliance and incompetence/interference in between HSBC UK and customers.   I wanted to know what you guys had to say about the reply i got from HSBC UK today.    Recap. I originally turned to HSBC UK to be reunited with Money i saved in accounts that where frozen and made dormant during the year 1995.   HSBC UK Teams tell me that HSBC UK only allows them to have access to account records dated back 6 years. there for they do not have the records, can not locate the records i requested for in my SAR. there for HSBC UK teams Ignored my SAR application for records of accounts made frozen and dormant during the year 1995. HSBC then claim if the accounts where closed they will no longer hold records of these accounts and tell that to the ICO. I again explained to HSBC UK and the ICO the records of accounts where left frozen and dormant.   HSBC UK teams continue to tell me over the phone that The records i requested for in my SAR, will not be located or do not exist because HSBC only allows them to have access to records of accounts dated back 6 years.    I returned to HSBC highlighting there is no such provision in the Data Protection Act.   HSBC UK teams today totally ignored my complaint again and confirmed with me they are classing my complaint as wanting to locate accounts that where closed.   Let me know what you think about the  HSBC UK teams response to my last complaint. Is there any other letters i can send them to confirm thay are not correct about what they have done.    The HSBC UK letter starts of by:You've been unable to recover funds you held in HSBC UK Accounts that were closed in 1994 to 1995, and to obtain the account details for the accounts concerned. You've been advised that we only retain records for up to 6 years, but you've been unable to locate any provision for this within the Data Protection Act (DPA). You require a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned. You feel your Subject Access Request (SAR) has been ignored by HSBC UK.   HSBC UK Teams now go on to explain: In respect of you being advised we only retain records for up to 6 years, but having been unable to locate any  provision for this within the Data Protection Act (DPA), I can confirm that under the DPA, we are obliged to only keep records for as long as we deem necessary, in order to effectively manage our data. So, for most cases, this will be for no more than 6 years.   In regards to your request for a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned, I regret that this isn't something that we can provide, as we don't keep records of when individual customer data was destroyed. I'd also like to clarify that if the accounts concerned were closed after becoming dormant, that we would have sent you closing statements at the time.   Lastly, I'm sorry you feel we've ignored your SAR. I want to assure you that we'll always look to accommodate a request for a SAR as best as we can. However, if we're unable to locate the account details and information required, this will mean we're unable to fulfil the request, which has unfortunately been the case on this occasion.   How else do you think i can highlight to HSBC that the teams dealing with My complaint, and request to be reunited with my money is not going to departments that can deal with my demand for services.?  
    • Hi   I have to agree if you have paid off the debt owed to them via this meter and are up to date on your bills  I would look at changing supplier and as said asking new supplier to install a standard meter and look for the best deals for you.
    • I have severe anxiety and going to leave my job and have been invited to a meeting but dont wish to attend that is three hours away from where I am. Can I legally give the  permission to decide without my being there? I cannot handle going as I know I'm going to be fired anyway as on my final warning. I'm also giving in my notice this week too! This job is just too much for me now and I cannot work here any longer. It's no good for my health and sanity  I am sick to my stomach thinking about going and about to hand my notice in anyway    
    • Thankyou it’s because I’m awaiting the outcome and a friend said I will be turned down as I asked them a while back if I had ppi on the account and how much it was and they replied.  But they did only send me a short confirmation with the amount and that they trust that answers my enquiry. i just wanted to be prepared if they wouldn’t turn me down based on that. Thanks for your advice on that mate 
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barbaraanne

Help regarding a currys coverplan

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I am a new member and seeking help regarding a currys coverplan.

 

This coverplan was for a panasonic 26 lcd tv purchased 4yrs 7mnths ago. I am having technical problems and having similar difficulties as every other customer i've read about on this forum.

 

I understand that Coverplan has been replaced by Whathappens next.

The coverplan states 6wks must elapse before vouchers are given. Whathappens next is 21days.

I really need to know which apply's to me.

Please can someone advise

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Hello and Welcome, barbaraanne,

 

I've started a new thread for you.

 

Regards.

 

Scott.


 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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Alf,

 

There's a superb guide to the site here............

 

http://www.consumeractiongroup.co.uk/forum/welcome-consumer-forums/107001-how-do-i-dummies.html

 

Regards.

 

Scott.


 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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The terms of your original coverplan agreement stand. The company have 28 days as per the agreement to repair or replace your TV before they must issue vouchers for an exchange.


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Just checked my cover plan agreement and it states. IF YOUR PRODUCT CAN'T BE REPAIRED, OR IF IT TAKES LONGER THAN 6 WEEKS TO REPAIR, YOU MEY REQUEST A REPLACEMENT. I shall be going to the store tomorrow to see why my set still has not been returned.

 

It went away on 3rd Nov as we could not receive bbc channels. I have been visited 5 times and advised firstly that the signal was too weak.

 

Then the signal was too strong and I would need to fit an attenuater to reduce signal strength. Which didn't work.

 

The last time it was del;ivered and the fault was still there so it was taken away again. That was on 1st Dec and have heard nothing since.

 

While I may have to abide by the six week rule because thats what the contract says. I will also argue that the contract also says that IF THE PROBLEM CANNOT BE SOLVED OVER THE PHONE, WE WILL SEND AN ENGINEER OUT TO YOU. Well I have never seen an engineer in 5 visits. all iv'e had, have been delivery drivers.:mad:

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Just checked my cover plan agreement and it states. IF YOUR PRODUCT CAN'T BE REPAIRED, OR IF IT TAKES LONGER THAN 6 WEEKS TO REPAIR, YOU MEY REQUEST A REPLACEMENT. I shall be going to the store tomorrow to see why my set still has not been returned.

 

While I may have to abide by the six week rule because thats what the contract says. I will also argue that the contract also says that IF THE PROBLEM CANNOT BE SOLVED OVER THE PHONE, WE WILL SEND AN ENGINEER OUT TO YOU. Well I have never seen an engineer in 5 visits. all iv'e had, have been delivery drivers.:mad:

 

With all due respect, let me give you a few pointers.

 

1: Do not take out your fustrations on the store staff, they are not mastercare, all they are responsible for is sending and recieving your package. They can't issue vouchers, and can't write your TV off or repair it. So not only is being angry with them pointless, it's actualy damaging because they won't want to help you.

 

2: As far as an engineer goes an operator will only send an engineer out if the fault can be repaired in your home, if the bloke on the phone believes this isn't possible he won't offer you an engineer. Obviously it'd be pointless them wasting your time and having an engineer called out only for him to say there's nothing he can do and it'll have to be collected anyway.

 

Anyway, it's over the 28th day, give mastercare a ring, and quote the 28 day rule, they should send you a letter with a voucher code to go buy a new tv.

Edited by Renzokuken

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Thanks for that advice. I respect the points you make regarding the treatment of store staff. I am a customer service adviser so I empathise with your sentiments fully.

 

I will update again tomorow. Thanks again

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I have rang currys. No trace of set will call me Wednesday.

 

Tech guys called and wanted to know what was the problem?

 

I was also told that because I have cover plan agreement I will have to wait six weeks before I can invoke the VOUCHER RULE

Edited by barbaraanne

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Hi, Sorry to hear of your troubles. Yeah Coverplan policies willhold out until exactly 6 weeks (even if they know it wont be fixed in time). It is then up to you to call Mastercare and request the 6 week replacement rule (only after 6 weeks). They will then confirm that 42 days has passed, work out the nearest spec of applaince, and issue you with a voucher along with a pro rata refund of any warranty to put towards a replacement. If you decide to buy another warranty it will then go onto the newer WEH.;)

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Hi

Yeah you are absolutely right about the six week rule.

To recap. WE HAD BOUGHT THE PANASONIC VIERA 26" FOR £1300 IN JANUARY 2005. THE REPLACEMENT VALUE WAS £149.99. This would have given us the same make of tv and identical in most things except a pc port which the original had.

 

Anyway after plenty of haggling I managed to get £499 and bought a 32" VIERA.

 

So all in all we are pleased with outcome.

 

The next day we received a call from one of the drivers who said "I will be with you in five minutes" He wanted to bring the old set back!!

 

Many thanks Ex DSG Man

 

and to all who helped

 

Alf

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