Faulty laptop

[dx748]

Hi there.

 

A while ago my laptop developed a fault in that it would continually boot then shut down and restart....over and over. I tried all avenues to restore it to normal but wound up taking it to a local independent computer store to get them to look at it. They reinstalled all the software and apparently got it all up and running, however having paid for their service (£45) and taking it home, on the very first boot there was simply no display - the screen didn't work! This being a completely unrelated problem to the one it went in for, I took it back about 3 weeks ago. They believe there is a problem with an 'invertor' or something (apparently this illuminates the screen) and it needs a new one. I have rung them three times since only to be told that they are struggling to obtain a replacement for my machine, claiming it is too old (?! - it has windows vista, so not that old!). They continue to endeavour to locate this part. I have said I would be in touch again this coming week for an update. I am being very patient.

 

Problem is, where do I stand if they cannot find this part? Are they obligated to sort this one way or another? I have not been at all confrontational and am giving them plenty of time, however I have a feeling I will have a rocky road ahead. This problem occurred whilst in their care, so do they have an obligation to fix it or replace it with an equivalent? Just trying to sound out what people think before it kicks off (which I fully expect might happen!)

 

Thanks in advance,

 

Steven.

Edited December 6, 2009 by dx748

[jo1lygrngiant]

Hi Steven, what make and model is your laptop?, If you can please let me know, then I will have a word with my suppliers, and let you know, what I can find out for you.

 

PS im in the trade, and have been for a number of years.

 

Hope this helps

be safe

Nige

[dx748]

Hi there. It's just one of those cheapie 'free with broadband' offerings that PC world had a couple of years ago. It's an E-Systems machine - I know nothing more I'm afraid.

 

S.

[Conniff]

As commercial links are not permitted on here, I have sent you by pm a link to a site that does a lot of laptop parts including 'invertors' and the most requested part for any laptop, power sockets.

 

You can ask them yourself if they have one for your model and if yes, then pass it on to your repairer. They are a sod to fit so not a lot will do it plumping to replace the whole screen instead.

[labrat]

invertors being a sod to fit????

 

your thinking backlight, which is nearly impossible to replace without replacing the screen

 

the invertor is easy to fit, its a seperate board sitting just under the screen, ussually only 4 screws on the plastic suround of the screen, then max of 2 screws in the invertor

 

[Conniff]

I was meaning backlight labrat but customers are usually told inverter as as it sounds more complicated than saying backlight which soundls like a bulb to a customer.

 

Cheers

[labrat]

ok sorry thats me jumping the gun....

 

ussually it about a 50/50 chance of backlight or invertor, though its amazing how invertors can still work sometimes worst ive seen is one that had been bent that much that it had cracked in the middle then taped back togeather, was still working, making a buzzing noise but still working.

 

was one of the things i insisted the person had replaced