Order declined and the duplicated!

[hog1949]

This is a simple and unnecessary circumstance created by a retailer declining a transaction, I then re-ordered only to receive both orders and a double debit against my CC. The retailer refuses to pay for the return of the "declined" item which requires me to pay the postage negating the benefit of this discounted product. The bank appear to be dragging their heals and I simply have no idea what my legal status is. I appreciate that sending it back and paying postage would resolve situation (I'm in receipt of Pension Credits & disabled) but I should not be in this situation in the first place. What are my rights, I have all the emails and screen dumps as evidence. Grateful to anyone who can advise.

[PGH7447]

in that case tell the cc company that the second transaction was a mistake and you want your money back and tell the provider that their goods are outside your door, or in your shed and you are charging £5 a day storage until they collect

[hog1949]

in that case tell the cc company that the second transaction was a mistake and you want your money back and tell the provider that their goods are outside your door, or in your shed and you are charging £5 a day storage until they collect

 

Many thanks for your quick response. Have already been on to my bank and retailer but nobody appears to be taking any corrective action. It's a bit late in the day to argue that the second transaction was a mistake. The first transaction was the retailer's error and it is clear from emails & screen dump who is to blame. I'm becoming anxious as the 30 days will be up without a resolve and that the retailer will refuse a refund. The item is in my hall exactly as it was delivered (unopened).

[The GodMother]

Sent it back to them unopened and un paid for, just drop it at your local PO, then send them a bill for your storage.