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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi,

 

My life’s gone pear-shaped following an extended legal battle to remain in contact with my kids. I’ve been trying to settle with my creditors but only one out of eight has accepted my best offer which I made twice. My key remaining debts are with the following credit card providers: Bank of Scotland, Citibank, Egg, Halifax, MBNA, Mint, Tesco.

 

Given just how far up the creek I am, I’m faced with no choice other than taking alternative action. I hope to avoid sequestration, but that may prove to be the only way ahead. I think my next move should be to request a copy of my original consumer credit agreement [CCA], not a reconstituted copy [keeping in mind the change that happened in Scotland on the 1st of December].

 

Here’s my draft letter. If you have the time, please read and give me any thoughts that you might have.

 

- - -

 

Dear Sir or Madam,

 

I write with regards to the above account.

 

As you are aware I recently made a settlement offer to you which you have chosen to reject on two separate occasions, despite other creditor/s accepting my offer. This is disappointing as I had hoped to reach some sort of positive resolution with you.

 

As I have made the best offer I can to you, and with good reason I fear that my circumstances are not going to improve, it now seems appropriate for me to prepare for a less positive outcome. Therefore please send me a full-sized, signed copy of my original consumer credit agreement in its original form with all of its parts. An unsigned or reconstituted copy is not what I’m seeking; only a copy of the original contract in its unaltered form will fulfil my request. My request is not made under the Consumer Credit Act 1974.

 

Please confirm whether you hold a copy of my signed agreement and that you will provide me with this document.

 

I look forward to your reply and ask you for a response by the end of this month please.

 

Yours Sincerely

 

Typed not signed

 

- - -

 

Also, should I include a cheque for £1 or does that sort of imply that I’m asking for the document under the Consumer Credit Act?

 

Thanks in advance for any feedback!!!

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Your letter seems to be OK, but bear in mind that it is only the Sheriff Court that can ask a Creditor to Provide the actual copy of the Original Credit Agreement.

 

The Creditor can still send you a reconstitued copy. The only way to see the original will be to go to court or wait on them taking you to court, then you can ask the court for them to provide you with a copy.

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Dundeelaw: Thanks v much for your reply.

 

I've spent approaching 25% of my adult life in court, so I don't really want to go to court another x 7. I need to stop the neverending madness. I guess I'm trying to make it easy for my creditors to settle and at the same time make it difficult for them to make a robust case in front of a sheriff. If I've made them an offer that at least one of them has accepted [therefore is not ludicrous], and if I've asked them for information that the court would want to see, then my view is that I'm seen to be acting responsibly.

 

Having been stuck in court for four years with my divorce, I know that Sheriffs tend to look favourably on those who seek solutions. I may not receive what I ask for, but asking for it in the first place is important ...and each step that I take along these lines might make it just that little more difficlut for my creditors to justify taking me to court.

 

FYI some of my accounts were signed-up many years ago. MBNA will be early to mid nineties with Egg being not far behind. I offered all my creditors a pro-rata settlement of as much as I could raise [about 20%], but even though I made it clear that I'm now unemployed and have a seriously ill/disabled dependent child in the house they seem to dismiss my position that things aren't going to get any better.

 

Any idea whether I should include a cheque or not?

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If you have not already, engage the help of Payplan. They will help you with your Creditors. They offer a FREE Debt Management Plan and they are funded by the Credit Industry.

 

I am with payplan and at first, all my Creditors agreed to the Repayment Proposals, now just one Creditor (RBS Current Accounts) has rejected a new offer of a 200% increase in their payments.

 

They will contact your creditors for you and all you do is pay Payplan one single payment once a month and they will pay your creditors pro-rata.

 

It is the best thing I have done. Been with Payplan a year now. When you are with them, your creditors may sell the debt to a Debt Collector. All you do is send this letter off to Payplan and they will contact the Debt Collector. This has happened twice to me and the Debt Collector has quickly agreed.

 

You can also go to CAB who may be able to help. If you have large debts over £5000 (I think this is the minimum) and you are unemployed etc and have no way of paying back, then an IVA (Protected Trust Deed in Scotland) may be useful. You can get upto 80% of the Debt Written Off after 5 years. Again, you would pay what you can afford each month for the 5 year period and then that is that (Remainig Debt is written off). IVA (Protected Trust Deed in Scotland) is sponsered by the Government. In this case a Majority of Creditors need only agree and they are then all bound by the terms.

 

Please do seek Legal Advice before entering into a Protected Trust Deed (IVA) or any other Bankruptcy (Sequestration) procedures.

 

Useful Links:

 

Citizens Advice - the charity for your community

www.govanlc.com

www.payplan.co.uk

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Dundeelaw: Thanks once again for your help. I previously explored the avenues that you mentioned, including going through the process with the Citizen’s Advice Bureau and meeting with an insolvency practitioner. The Citizen’s Advice Bureau reviewed my case but they concluded that there was nothing that they could do to help me. This came down to my credit card debts being reasonably substantial at around £50k, and my income being close to nil.

 

I view trust deeds as being broadly similar to being sequestrated. As I understand it being sequestrated runs for one year, and trust deeds run for three years. My understanding is that I don’t enough of an income to enter into a trust deed. When the push comes to the shove, it could be argued that there are advantages in being sequestrated over entering a trust deed. Any-which-way, both are last resorts which I’d prefer to avoid.

 

For the moment I’m hanging on in there, and still trying to reach a solution. That said it’s beginning to look like sequestration might be the only way forward. Given this, it’s hard to understand why most of my creditors rejected a settlement offer of 20%.

 

However, now that they have rejected my offer, I plan to ask them for a copy of my original signed agreement – hence the letter that I drafted above. My thinking is that if they can’t provide a copy of the original agreement, then arguably that weakens their position and may encourage them to reconsider some sort of deal.

 

Of course the unknown element is whether the changes in Scottish Law on December the 1st have any impact on the process.

 

Thanks again!

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yoyo

 

no changes were made

 

i ahve also moved your posts to a thread of their own

 

ida x

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