Jump to content


2ltr16valve

False Delivery times on order page, demanding extra £25 for sat delivery !

style="text-align:center;"> Please note that this topic has not had any new posts for the last 3630 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi all,

 

I ordered a ceiling fan from Bali Stainless Steel Ceiling Fan :: Ceiling Fans :: Fans :: Air Treatment :: CNM Online on 2nd. I expected the fan today, being the

Delivery Within 48 hours
shown on their website.

 

I emailed them last night and had no reply, no reply this morning when I checked about 10am so I called them. I asked the person to confirm if my order had been dispatched for delivery today, the answer I got was "our warehouse manager is chasing this up"

So I asked, "so has it been sent then ?" and was told no they are awaiting stock and I wont have it until NEXT WEEK ! I immediately said this is not acceptable and I wanted to speak with a manager.

 

A short time later about 10:30am ish I received this email from them after speaking to a manager...

 

Hi B,

I have chased your order with our warehouse. The item you have ordered is going to be slightly deleayed in arriving with us. We are expecting it to be here next Friday so we can deliver to you on Monday 14th December.

I do apologise about the delay and for any inconvenience that it may cause you. Please let me know if this would be ok for you?

 

 

Best Regards

 

(STAFF MEMBER)

 

Customer Service

 

 

From the website also

Quantity 199 IN STOCK

 

They show as they have them and they have not !

 

So I called them back and stressed this was not good enough at all, not even close. A TWO week wait for a ceiling fan that I could of purchased elsewhere on-line at a slightly higher cost but would of had it next day ! (teach me wont it !)

Again I was put through to the "manager", who said they had "up to 30 days to deliver the item" .... ???

 

Then as if a miracle had occurred they had a delivery and my ceiling fan was with them from their supplier ! (seems a little fishy to me) ... They will get it to me for Monday. So I asked, why can you not deliver it to me tomorrow, all courier companies to my knowledge offer Saturday delivery.

 

His reply, I can but you will have to pay £25 extra for a Saturday delivery ! There is not enough money in the order to send it for Saturday delivery for free.
But its ok for me to incur cost because they have misled me ?

 

I had already paid for delivery for what he said is a next day service as the 48 hr works like this, 1)order placed and item ordered from supplier. 2) item received from supplier next day and sent onto customer for next day delivery.

 

So I am really miffed why it would cost an extra £25 on top of what I have all ready paid for next day delivery from them ? (£5.49 delivery charge on original order).

 

 

What I need to know, is as the site states clearly

Delivery Within 48 hours
Bali Stainless Steel Ceiling Fan :: Ceiling Fans :: Fans :: Air Treatment :: CNM Online

 

What rights do I have ?

 

I have an electrician booked for tomorrow and can not cancel now without cost... further more I do not have a light on my front room ceiling just wiring in a block ! due to new ceiling being done. I will have to pay the electrician now just to put a standard light fitting up tomorrow so we have light, then pay again for him to take that down and fit the fan !

 

The companies attitude was terrible and I would never recommend them to anyone !

Share this post


Link to post
Share on other sites

It also states

 

Please note: Although we will do our utmost to deliver your product in the time stated we cannot be held responsible for any unforeseen delays. Please do not book a plumber, electrician, etc until you have received the goods as we will not be held responsible for their time. Please read our terms and conditions for further details.

 

and

 

Saturday Deliveries

We can arrange for a Saturday delivery for certain products but there will be an additional charge, we can also arrange timed deliveries before 10.00, before 12.00 or afternoon deliveries - again there will be an additional charge made by the courier.


Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

Share this post


Link to post
Share on other sites
It also states

 

 

 

and

 

 

I am not blind mate, So do you think its 1) Moral and (2) Fair. The customer should foot the bill for their cock up ?

 

Its funny how you miss the point of them showing they have "stock" yet do not by their own admission.... !

 

I think relying on their "Within 48 hrs" is enough of a guarantee to book someone to come and fit a product. Especially as I had not been told of any delay until I contacted them !

Share this post


Link to post
Share on other sites
I am not blind mate, So do you think its 1) Moral and (2) Fair. The customer should foot the bill for their cock up ?

 

Its funny how you miss the point of them showing they have "stock" yet do not by their own admission.... !

 

I think relying on their "Within 48 hrs" is enough of a guarantee to book someone to come and fit a product. Especially as I had not been told of any delay until I contacted them !

 

Morality and fairness have no place in business these days, don't you watch the news and see huge companies screwing us over left, right and center.

 

I doubt there is anything actually in their T & C's to your favour.

 

The only options would appear to be:-

 

1) Cancel your order and shop elsewhere (you should be able to do this under the Distance Selling Regs). Obvioulsy no use if you receive the item as you'd have to return it.

 

2) Arrange delivery on another day (if this an option).

 

3) Write to an MD/CEO and make a fuss, you may find they dont give a toss.

 

4) Never shop there again, a lot of shopping is repeat business so its their loss if they want to be unreasonable.

 

Andy

Share this post


Link to post
Share on other sites
Morality and fairness have no place in business these days, don't you watch the news and see huge companies screwing us over left, right and center.

 

I doubt there is anything actually in their T & C's to your favour.

 

The only options would appear to be:-

 

1) Cancel your order and shop elsewhere (you should be able to do this under the Distance Selling Regs). Obvioulsy no use if you receive the item as you'd have to return it.

 

2) Arrange delivery on another day (if this an option).

 

3) Write to an MD/CEO and make a fuss, you may find they dont give a toss.

 

4) Never shop there again, a lot of shopping is repeat business so its their loss if they want to be unreasonable.

 

Andy

 

I fear your right Andy :(

 

Arranged for delivery Monday (if it turns up!), asked them to send me the tracking number once sent and as yet nothing !

 

Shall never use them again and will be writing to the MD but do not know what angle to put on the letter, telling me "there is not enough money in the order to send Saturday delivery and them pay" really pished me off big time.... basically saying, yes we cocked up but we got your money so tough !

 

Would of taken a refund and got the fan locally but don't have any money in bank till Monday now and refund would take until Wed-Thu :( so got me by short and curleys

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...