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    • 4 th time we've merged your threads  for complete history of your story please keeps to one thread
    • @dx100uk @ anyone else interested in Fighting HSBC UK  Staff/department non compliance and incompetence/interference in between HSBC UK and customers.   I wanted to know what you guys had to say about the reply i got from HSBC UK today.    Recap. I originally turned to HSBC UK to be reunited with Money i saved in accounts that where frozen and made dormant during the year 1995.   HSBC UK Teams tell me that HSBC UK only allows them to have access to account records dated back 6 years. there for they do not have the records, can not locate the records i requested for in my SAR. there for HSBC UK teams Ignored my SAR application for records of accounts made frozen and dormant during the year 1995. HSBC then claim if the accounts where closed they will no longer hold records of these accounts and tell that to the ICO. I again explained to HSBC UK and the ICO the records of accounts where left frozen and dormant.   HSBC UK teams continue to tell me over the phone that The records i requested for in my SAR, will not be located or do not exist because HSBC only allows them to have access to records of accounts dated back 6 years.    I returned to HSBC highlighting there is no such provision in the Data Protection Act.   HSBC UK teams today totally ignored my complaint again and confirmed with me they are classing my complaint as wanting to locate accounts that where closed.   Let me know what you think about the  HSBC UK teams response to my last complaint. Is there any other letters i can send them to confirm thay are not correct about what they have done.    The HSBC UK letter starts of by:You've been unable to recover funds you held in HSBC UK Accounts that were closed in 1994 to 1995, and to obtain the account details for the accounts concerned. You've been advised that we only retain records for up to 6 years, but you've been unable to locate any provision for this within the Data Protection Act (DPA). You require a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned. You feel your Subject Access Request (SAR) has been ignored by HSBC UK.   HSBC UK Teams now go on to explain: In respect of you being advised we only retain records for up to 6 years, but having been unable to locate any  provision for this within the Data Protection Act (DPA), I can confirm that under the DPA, we are obliged to only keep records for as long as we deem necessary, in order to effectively manage our data. So, for most cases, this will be for no more than 6 years.   In regards to your request for a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned, I regret that this isn't something that we can provide, as we don't keep records of when individual customer data was destroyed. I'd also like to clarify that if the accounts concerned were closed after becoming dormant, that we would have sent you closing statements at the time.   Lastly, I'm sorry you feel we've ignored your SAR. I want to assure you that we'll always look to accommodate a request for a SAR as best as we can. However, if we're unable to locate the account details and information required, this will mean we're unable to fulfil the request, which has unfortunately been the case on this occasion.   How else do you think i can highlight to HSBC that the teams dealing with My complaint, and request to be reunited with my money is not going to departments that can deal with my demand for services.?  
    • Hi   I have to agree if you have paid off the debt owed to them via this meter and are up to date on your bills  I would look at changing supplier and as said asking new supplier to install a standard meter and look for the best deals for you.
    • I have severe anxiety and going to leave my job and have been invited to a meeting but dont wish to attend that is three hours away from where I am. Can I legally give the  permission to decide without my being there? I cannot handle going as I know I'm going to be fired anyway as on my final warning. I'm also giving in my notice this week too! This job is just too much for me now and I cannot work here any longer. It's no good for my health and sanity  I am sick to my stomach thinking about going and about to hand my notice in anyway    
    • Thankyou it’s because I’m awaiting the outcome and a friend said I will be turned down as I asked them a while back if I had ppi on the account and how much it was and they replied.  But they did only send me a short confirmation with the amount and that they trust that answers my enquiry. i just wanted to be prepared if they wouldn’t turn me down based on that. Thanks for your advice on that mate 
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Revenant

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In the post at work today was a nice letter from this company addressed to The Occupier stating they had tried to deliver to this address and to contact Sharon Graham on 01702 7852 173 (NO address for mail replies) so that alternate delivery arrangements can be made :roll:

 

This bit got me smiling though . .

 

"(Please note that this letter is addressed to the Occupier for your own personal confidentiality and security ensuring that the delivery is made to the correct address)" :cool:

 

The whole thing reads like a typical phishing letter and if so it just goes to show how desperate companies are getting now as I'm the Security Manager for a small office block with 6 tenanted floors and approx 800 staff members :shock::-D

 

Letter has been binned accordingly so lets see what happens when they don't get a reply

ps The post mark is Potters Bar

Edited by Revenant
Additional info

[sIGPIC][/sIGPIC] I asked them to wait whilst I got my Bank card :violin:

------------------------------------------------------------------------------------------

 

Information that may help if a CCA request is refused due to the lack of a signature . . http://www.consumeractiongroup.co.uk/forum/showthread.php?248863-Signature-demands-fight-back-possible-!&highlight=

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phone number dead

 

nothing on google

 

01702 is used in essex

 

confused

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phone number dead

 

nothing on google

 

01702 is used in essex

 

confused

 

Thanks for that postggj

So the plot thickens especially considering (And forgot this is my original post) I'm on the main Reception desk for 12hrs a day,deal with all incoming deliveries so would be aware of anything not addressed correctly etc


[sIGPIC][/sIGPIC] I asked them to wait whilst I got my Bank card :violin:

------------------------------------------------------------------------------------------

 

Information that may help if a CCA request is refused due to the lack of a signature . . http://www.consumeractiongroup.co.uk/forum/showthread.php?248863-Signature-demands-fight-back-possible-!&highlight=

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sure it's not 01707 852 173?

 

......which I think is advanced collections

 

and yes they are 'debt tracers' - which I believe means 'pin the debt on the phone book' merchants

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sure it's not 01707 852 173?

 

......which I think is advanced collections

 

and yes they are 'debt tracers' - which I believe means 'pin the debt on the phone book' merchants

 

Ermm thanks HB

Just had a rumage through my bin and yes you're right :roll: (I'm now going to find out which erant digit added the extra number to my typing of the original)

So it is a DCA looking for the Occupier, wonder who's not paid what then

The next letter will be interesting

Thanks HB ;)


[sIGPIC][/sIGPIC] I asked them to wait whilst I got my Bank card :violin:

------------------------------------------------------------------------------------------

 

Information that may help if a CCA request is refused due to the lack of a signature . . http://www.consumeractiongroup.co.uk/forum/showthread.php?248863-Signature-demands-fight-back-possible-!&highlight=

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IS THIS THE ONE

 

GOTCHA

 

 

The Occupier

1 The Address

Somewhere

SO1 3RE

 

National Mail Fowarding Service

 

Delivery reference number :***********

 

We have tried to make a delivery to your address. Please can you contact Sharon Graham on 0170 7852 173 qouting your post code address to enable us to make alternative delivery arrangements.

 

(Please note that this letter is addressed to the Occupier for you own personal confidentiality and security ensuring the delivery is made to the correct address).

 

If you do not contact us within 5 days items maybe returned to the sender.

 

Thank you

 

 

 

 

http://www.advancedcollection.co.uk/

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Just a guess? The phone number is for that company, they specialise in collection and tracing, on their blurb they mention a "collection cycle" of letters and phone calls. I reckon the letter the OP received is bait, he contacts them, they sweet talk his name and address out of him if he's the person they're looking for then they have confirmation of his current where abouts and can then continue collecting or can report back they have traced him.

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Just a guess? The phone number is for that company, they specialise in collection and tracing, on their blurb they mention a "collection cycle" of letters and phone calls. I reckon the letter the OP received is bait, he contacts them, they sweet talk his name and address out of him if he's the person they're looking for then they have confirmation of his current where abouts and can then continue collecting or can report back they have traced him.

 

Those be the ones posty and that be their MO. Not quite the free prize draw ring this number and leave your name and address and we'll send you a prize from Northampton, but its on the same lines.

 

This is the sophisticated hi tech debtor tracing they talk about!

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put it in a jiffy bag envelope along with a heavy object such as a piece of metal or brick and stick it in the post addressed to then without any stamps

 

at least you;ll have the satisfaction of knowing they paid 8-10 quid to get their own phising letter back!

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IS THIS THE ONE

 

GOTCHA

 

 

The Occupier

1 The Address

Somewhere

SO1 3RE

 

National Mail Fowarding Service

 

 

Delivery reference number :***********

 

We have tried to make a delivery to your address. Please can you contact Sharon Graham on 0170 7852 173 qouting your post code address to enable us to make alternative delivery arrangements.

 

(Please note that this letter is addressed to the Occupier for you own personal confidentiality and security ensuring the delivery is made to the correct address).

 

If you do not contact us within 5 days items maybe returned to the sender.

 

Thank you

 

 

 

 

http://www.advancedcollection.co.uk/

 

That's the one

I'm just going to see if another one turns up at some point in the future


[sIGPIC][/sIGPIC] I asked them to wait whilst I got my Bank card :violin:

------------------------------------------------------------------------------------------

 

Information that may help if a CCA request is refused due to the lack of a signature . . http://www.consumeractiongroup.co.uk/forum/showthread.php?248863-Signature-demands-fight-back-possible-!&highlight=

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