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    • Please please help we were miss sold full fibre by EE July 22  Install couldn’t go ahead no equipment sent and no. Survey it was hell  foind out no full fibre in road so we had to go back to cooper no choice we involved. Ceo and they put in a man from customer resolution s  he was vile he told me I had to go to engineers  something very odd about the ex resolution s in bt basically they took my drive up said they Would put ducting in ready for full fibre we have got £ 40 for a hours upon hours phones stress and more told to go to ombudsman  then bill was £35 we called twice told it was that price as they had treated us appalling two weeks later all sky package gets pulled we call again our bill goes to 165 the next two weeks was hell trying to get yo bottom why it’s off our package it was all on in the end I spent a day on the phone  341 mins was the call anyway I got to the bottom it was this resolution man coveting up the other issue another deadlock  to cover it all up  they hide data  ee did so couldn’t get the miss sell in writing I have now only from sept  Basically now we tried getting full fibre and they have found my drive had to be taken up again which has sunk .  The engineer has placed the wrong ducting again under my drive and need s to be taken to again apparently and the pipe sticks up middle of the drive near gate not behind look so odd it’s a big as a drain pipe open to water and it’s below touching the electrical cables to hot tub . I was sent a letter from the ex resolution to say I had stopped the work  I haven’t  it’s so sadistic she covering up for her mate in that team as the orginal install he didn’t check it had been done correctly  I took to Twitter and posted on open reach they ignored me then after 3 calls of two weeks they sent a engineer bt ignored me ceo emails blocked tag on Twitter unanswered then we get someone from twitter send a engineer he written report to say it’s dangerous since we have  had a  letter to say our problem can not be resolved  then a email to say sorry we are leaving and we can’t get into our account Bt will not talk to us ofcom tells us nothing they can do Citzens advice said go to the police  we can’t go back to virgin due so mass issue with them only option is sky  but point is they make out we have canceled we haven’t we have this mess on our drive dangeous work we are in hell  it’s like she covering up for this collegue it’s all very odd I am disabled and they like played mentaly with me open reach say bt resolved the issue no they have not  I recon they have terminated us making our we have  to hide it from mgt  Help it’s hell I don’t sleep we have 29 may we have tried  calling they just ignore me  at first they are so lovely as they say I am then they go to nnamager and say we can’t say anything to you end call  Scared police are rubbish I need help even typing is so painfull  Thankyou  anyone hello be so grateful     
    • There's a thread somewhere about someone sending the baillifs against Wizzair that is quite hilarious. I would love to see someone do the same to Ryanair. Question is, should you be the one to take that role. You are entitled to the £220, if your flight was from the UK. If it was TO the UK I suppose it is more of a grey area... though the airlines I know have been using £220 as standard. Not that surprising for Ryanair, the worst cheapskates in the universe, to go for the lower amount, and if you forward this to the CEO he will probably have a jolly good laugh and give his accountants a verbal bonus. After all he's the one who said and I paraphrase "F*** our customers, they'll fly with us again anyway". While we would all love to see Ryanair get wooped in court again, I have to join my fellow posters in thinking it's not worth the hassle for (hypothetically) £7 and not sure it will expedite the payment either. It's already an achievement that you got them to accept to pay.
    • The US competition watchdog has taken legal action to stop Tapestry's $8.5bn takeover of rival Capri.View the full article
    • thank you you mean you got a notice of discontinuance? dx  
    • Thanks for your interest dx100. Didn’t reach a hearing. Although they filed court papers, they withdrew a few days beforehand, and admitted it was statute barred and I have it in writing that they say the matter is now closed. Once again, many thanks for all your help.
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i cant cope,esa stopped months ago


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hello,if any one could help me please bcos i just cant cope my benafits (esa)

got stopped months ago,because i didnt attend a interview/ medical in june,

i had only just started claiming benafits,im mentaly ill big time my head is trashed i some times have to see i mental nurse and a doctor once a week,my nerves and mind stop me from living anything like a normal life ,

 

in june they sent me a letter saying they had stopped my money bcos i hadent payed enougth NI contributions,i have never worked and never claimed much being homeless and ill most my life,

 

now bcos they sent me this letter i thaught here we go again and forgot about my benafits ,interviews etc,,,,

 

anyway this time i thaught i wont let them leave me with nothing like they always do,

 

asked them to start my benafits again two months ago,they get all sick notes and they would consider it ,

 

i got all sick notes back dated to the day of the missed apointment,

they turned round to day and said i cant have my money and i cant claim for 6 months after my benafits got stopped,i imagine it bcos they owe me alot of money,

 

i said can you not back date a new claim they sain no,

i cant have any money for 6 months after the missed interview on the 24 june,

 

please help,

a big thank you to all for any help

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So are you entitled to the benefit but with a sanction of 26 weeks (6 months) for failing to appear at the interview?

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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they are saying that im not allowed any money for 6 months for missing 1 interview,i cant make a new claim or anything,

this is after them saying for the last two months they was at the very least going to start a new claim and probably back date it the allowed 3 months as coverd by sick note, now im getting nothing

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Not as far as I am aware - I know benefit can be sanctioned for up to 26 weeks where there is failure to adhere to the conditions of claim. With ESA I believe it is a reduction of benefit rather than a complete stop to the payments, but I cannot see any reason for them refusing to allow you to claim. There is a period of disqualification which can last for 6 weeks of ESA for failure to attend

 

Everyone has a RIGHT to claim, and no-one can take away that right. They have a right to decline an award of benefit if the claim does not satisfy the qualifying criteria, but not to say that you cannot claim.

 

For example if a person applied for a community care grant from the social fund, and the claim was declined, and they then applied again within 28 days for the same items. The directions which apply to community care grants do not allow a claim to be awarded in this circumstance (a CCG claim cannot be granted where it was previously refused within a 28 day period, where the claimant is applying for the same items and there has been no change of circumstances). However, despite this the person still has the right to apply and receive an official notification of that refusal.

 

The right to claim cannot be amended and applies throughout all benefits. Have you received anything in writing from them?

 

If so what does it say? I might not be able to help further until tomorrow as I'm going offline shortly. There is someone who is an ESA expert around these parts. Hopefully he will be able to respond to this thread, as ESA certainly isn't my strong point, I haven't studied it well enough yet.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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I've sent the person a message asking them to look in

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

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they are saying that im not allowed any money for 6 months for missing 1 interview,i cant make a new claim or anything,

this is after them saying for the last two months they was at the very least going to start a new claim and probably back date it the allowed 3 months as coverd by sick note, now im getting nothing

 

Erika sent me a message asking me to look in on this thread. I wouldn't say I was an ESA "expert", but I do work for the DWP processing that benefit.

 

I don't have a lot of information to work with, so I'm speculating a bit here. What seems to have happened is that, having failed to attend a medical exam, your claim to ESA was terminated. There is a right to appeal against this decision, but appeals must be submitted within one month of your being notified that your benefit was being stopped.

 

If you then make a new claim to ESA with the same incapacity, you won't be entitled to benefit for 6 months from the date you failed to attend the medical assessment. You could claim with a different incapacity, but you would be referred for an immediate medical assessment.

 

From what you've said, I'd advise you to make a new claim as soon as the six months are up. It is vitally important that you attend any interview or assessment relating to your claim, and that you complete and return any form you are sent.

 

If, in future, you are unable to attend a medical assessment, please try to inform the DWP as soon as you know it will be a problem. If they tell you that your benefit is to be stopped, and you think their decision is wrong, ask them for form GL24 as soon as you get the letter from them. Form GL24 is an appeal form, and includes a booklet explaining the law in (relatively) plain English.

 

If you have difficulty dealing with the DWP (and let's face it, who doesn't?) then the Citizens' Advice Bureau may be able to help, as could welfare rights advisers with your local council.

 

I'm sorry I can't be more help. It seems to me that the DWP is, in your case, doing what the law requires them to do. Whether the law is right or wrong, well, I dunno.

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If you have good cause not to attend this is a ground of appeal. Illness is good cause.

 

From what you've said, I'd advise you to make a new claim as soon as the six months are up.

 

I strongly disagree. The OP should appeal and make a new claim immediately. This covers all bases.

 

If the appeal is unsuccesful, the new claim is still accepted, but the claimant is not treated as having limited capacity for work (i.e. not paid) until an assessment is carried out. However, if the next assessment is passed, the arrears are paid right back to the date of claim.

Edited by Zamzara

Post by me are intended as a discussion of the issues involved, as these are of general interest to me and others on the forum. Although it is hoped such discussion will be of use to readers, before exposing yourself to risk of loss you should not rely on any principles discussed without confirming the situation with a qualified person.

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If you have good cause not to attend this is a ground of appeal. Illness is good cause.

 

 

 

I strongly disagree. The OP should appeal and make a new claim immediately. This covers all bases.

 

If the appeal is unsuccesful, the new claim is still accepted, but the claimant is not treated as having limited capacity for work (i.e. not paid) until an assessment is carried out. However, if the next assessment is passed, the arrears are paid right back to the date of claim.

 

On your first point, yes, I agree. But I couldn't determine from the OP whether the time limits for appeal had passed. However, DMs will often allow some latitude in the case of a vulnerable customer, a definition which would probably include the thread starter, given what he/she said about their condition.

 

On your second point, I agree again. That'll teach me to write posts in the middle of the night.

PLEASE HELP US TO KEEP THIS SITE RUNNING. EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

The idea that all politicians lie is music to the ears of the most egregious liars.

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the customer has failed to attend he could appeal, if he shows good reason for failing to attend then his old claim may be ropened.

If his appeal fails or he is out of the months time limit

he puts in a new claim to ESA

 

its like IB, he has to have a new medical condition if its within six months, get that bit.

Being Nosey now and need to learn a bit more about ESA

 

How long does it take for him to have an assesment if he puts in a new claim with his old condition.

Edited by MIKEY DABODEE
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hi thanks again people for the help, is there no way i could get jsa back dated or anything,as they have messed me about for months that they owe me hundreds,

 

even if i could claim back jsa then change back onto esa in a few months,,any ideas as i realy need the money to pay out money ive lent of my dad

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No worries antone, I have only just learned about this area of IB/ESA because I had to look into it for someone. Just realised my last post comes across a bit harshly.

 

I also forgot to say that a new ESA claim could be backdated for 3 months, wheras JSA can't be. However it will still only be paid after the new medical is passed, or after 6 months from the last assessment.

Post by me are intended as a discussion of the issues involved, as these are of general interest to me and others on the forum. Although it is hoped such discussion will be of use to readers, before exposing yourself to risk of loss you should not rely on any principles discussed without confirming the situation with a qualified person.

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