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    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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    • deed?  you mean consent order you and her signed? concluding the case as long as you nor she break it's conditions signed upto? dx  
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Tiaposy V Welcome


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I hope you have that in writing. They cant label you anything as all customers have to be treated fairly.

 

to me that could be construed as Libel!

 

 

hmmm, must read the laws regarding libel. That could be a good one to sue them for

 

is it defamation of character ?:D

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we found that stated on our computer notes.

 

"We must have a meeting with Our Customers and re educate them. Show them they can`t keep messing us about" NICE!

 

Cheers MARK

 

I think welcome forgot that they are supposed to be a responsible lender as opposed to a loan shark (allegedly!!)

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Well I used to work in recruitment and we had to be really careful of the notes we put on about people, even to the point of describing what they looked like - we used to be able to take a pic so we could remember them in the 100's we interviewed, but had to stop that and put a description instead, but it had to be really vague and no personal comments and certainly nothing that was our opinion about them...not sure if this would be the same, but any person could send us £10 and we had to allow them access to complete file, paper and computer notes and if they found anything bad they could sue us!

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I am sure there is some Act about the information that is stored and if you have a copy of something like that on your 'notes' then I would have thought you could get somewhere. I wouldnt have thought we would have had it thrown down our throats in the recruitment industry unless there was some legal vein to it.

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Sorry to hijack your thread, but could I just ask a general question regarding data protection... if Welcome call me on my mobile and I say that it's me when they ask, shouldn't they still go through security questions before discussing the account? I just challenged the lovely lady from Welcome on this point - her view was that she'd called my personal mobile which is a private number!! Fool.

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Sorry to hijack your thread, but could I just ask a general question regarding data protection... if Welcome call me on my mobile and I say that it's me when they ask, shouldn't they still go through security questions before discussing the account? I just challenged the lovely lady from Welcome on this point - her view was that she'd called my personal mobile which is a private number!! Fool.

 

scarlet I believe that they have to ask you security questions but then welcome never do!!

 

not sure what the rules are if you dont get asked but I want to find out

 

where are our legal experts tonight ??

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They are not allowed to contact you at work and if you answer the phone when they call, under data protection they have to ask you security questions, probably your date of birth. Where i work we are not allowed to carry your employment or next of kin details on our computer system in case anyone was to hack into our system, again data protection.

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Christmas48 - I wasnt aware they couldnt call at work? They called me yesterday - was highly embarrassing, you know the scenario 'yes, no, cant talk'...awkward to say the least - I called back later and ripped the guy to pieces for it. It was funny cos he was saying stuff like 'why answer if you cant talk'...er its a work phone and doesnt say who is calling so am I supposed to just ignore all work calls and get the sack and he went on saying well we call your mobile, why dont you call back - you never leave a message mate so why should I....he then said 'Oh can I have your password'....too late I said you have been discussing info with me - he said 'confirm your password', red rag to a bull 'no' I said like a spoilt child...he said 'I will end the call'...good I said!

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Sorry to hijack just wanted to check something. I've already sent a cca which they've failed on, although they're claiming my re-write didn't need a new agreement!!!! The 'welcome guru' that is post has advised me to re-issue a cca plus send an Subject Access Request, done today......but........wha t happens if welcome go ****'s up before they comply??? Can my 'debt!!!!' (ha ha) be passed on to some mickey mouse dca??? Do i need to also lodge my complaint with someone???

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dont even get into a conversation with them i know its hard. see if you can tape the phone conversation or take the persons name and job title. they cant speak to you like that and if i ever spoke to anyone like that i would be pulled up on it.

 

Just say to them that they are not allowed to call you at work and to put it in writing. they think that if they hassle you then you will just give in and pay them.

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just sit tight for now. if they do go belly up its likely that all thier accounts will be sold on to another company, this could take ages and they have to verify you first. just wait for a letter, unless you fancy winding them up and just ring them all the time, that seems to be what they do with everyone else!!!

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Well you know what that did cross my mind! I was going to ring them just to annoy them seeing as they do it and pretend it wasnt me and start asking them awkward questions and see how they like it!

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  • 1 month later...

In light of the result from the 'Supreme(!)' court regarding bank charges, can I still claim charges from Welcome?

I owe them £140 and they owe me £155 in charges, the last one being a £50.00 charge for a 'SKIP TRACE', just because I wouldn't answer the phone to them!!

Thanks

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letters I have received from Welcome either say they do not subscribe to the banking code or they do subscribe to the banking code, Ive had both. They quote whatever suits them at the time. However, they are not a bank and they cannot justify the charges they make. For instance a phone call by a person on 25k and working 37.5hr/ week works out at about 25p/minute. £5 or £10 is a penalty and cannot be justified as actual cost to them. This is just my opinion of course but the facts justify serious protest. Ask them to detail actual cost for these various charges to enable you to properly challenge them

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as the outstanding is less than the disputed charges I would ask them to justify these charges to your satisfaction before you will make the final payment. Tell them as far as your concerned this is a dispute and it is up to them to supply the detail of these charges for your examination. Also say that if they ignore you then you will consider the account fully paid. These charges that they add when they feel like it get on my wick. I suppose you have the individual charges detailed as on a statement. Again this is only my opinion and the way I would tackle it, others more experienced on here may have a different input.

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Wow, they don't give up to they?

I have written to the head office. I am still getting daily calls from the local office. Bearing in mind they shut at 5.00 they have just rung me from one of their mobiles (I kept a note of the 4 different ones from last time!).

I sent a message back saying all correspondance is to be in writing only. They are now sending texts asking who I am!

I have said "you work for welcome, you phoned me". They are now trying with the number witheld!

 

They really don't employ the brightest people do they?? Made me chuckle though

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I didnt think they were allowed to use mobile numbers??

I am a consumer just like you, please get a second opinion or investigate yourself on anything I advise as I am in no way legally trained. Everything I know has come from the Mighty CAG and fellow CAGGERS. :cool:

 

If I have helped in any way please click my reputation star and make a donation to CAG to enable us all to continue to help each other :cool:

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  • dx100uk changed the title to welcome - Just a question
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