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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Mills1vEgg


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After things going quiet Egg now issue Default Notice.

To me it looks dodgy, no underlining where it should be.

Another interesting point is, not so long ago I received a letter from Egg terminating the agreement.

In the default Notice they threaten to terminate the agreement.

Now hold on Egg, you have already terminated the agreement.

Can agreements be terminated more than once?

Also advice on a letter to Egg on what I see as a dodgy Default Notice would be appreciated.

Thanks.

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Thanks for the reply Trout.

I have been reading Toymakers thread.

So what is the procedure regarding dodgy Default Notices after they have already terminated your account and threaten, in the dodgy Default Notice to terminate it ( again )?

Thanks.

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"Your Egg card has been withdrawn, your account will remain open for repayment purposes only "

 

"Your Egg card has been terminated, your account will remain open for repayment purposes only "

 

"withdrawn" and "terminated" the same thing?

 

Cheers.

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Sounds like it.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

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Sounds like it.

 

I thought so myself, just wanted clarification.

They had sent that out in august, but sent me default notice, important wording not underlined, earlier in the week.

Suggestions please?

Thanks.

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  • 4 weeks later...

Following Egg's Default Notice now received a second Termination Letter.

The account has now been Terminated twice.

Just to add the Default Notice appeared unenforceable.

I advised Egg that the Default Notice was unenforceable, they replied with the usual " tell us what the problem is with it "

I advised them that they should know what constitutes a valid Default Notice.

They now say, in the 2nd termination letter, that the account will now be handled by an external agency.

Do I have to be paying them anything at all given the circumstances?

Is there a letter I can send off to them advising them that they have acted out of hand and should now reduce the balance to nil ?

Advice please.

Cheers.

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Can anyone advise please?

Now appears Egg have sold on a disputed account, given their incompetent handling of the correct procedure for defaulting an account, can I tell whoever the prospective buyer of the debt is to kindly " Do One " when they attempt to claim the debt?

Cheers.

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  • 2 weeks later...

Following hearing from Collect Direct (UK), Whom Egg appear to have sold the debt to, I contacted the OFT, as I have been in touch with the OFT over Egg and its agencies behaviour.

Anyway, surprised to receive today a reply from OFT asking me for full information about Collect Direct (uk) as in their ( OFT ) words, it is not apparent whether this trader ( Collect Direct (uk) ) holds a consumer credit licence.

OFT have asked me to send copies of correspondence between myself and collect Direct ( uk )

What do you think?

 

Cheers.

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  • 1 month later...

A quick update on proceedings.

Collect Direct (UK) have got themselves involved, but have forgot that it brings with it responsibilities.

Received a letter offering substantial discount, this was declined by me, I said I wanted them to send me a true copy of the original agreement.

They have this week returned my postal order, and a letter stating I should contact Egg.

Dispute letter winging it's way to Leeds.

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  • 2 weeks later...

Hi mills

 

They've probably contracted a STD through playing with themselves too much.

 

I asked for Collections Direct's complaints procedure which they sent me and it is laughable; they also asked what my complaint is: well, where do I start....

 

You really couldn't make this up; I'm just glad I ain't a shareholder in these bandits.

 

x

 

v

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Victoria, looks like another postal order finding it's way to Arc now.

There was me thinking it illegal to pass debts around.

Maybe time to write to trading standards about Egg's behaviour.

I sent Collect Direct an account in dispute letter stating that they could not pass the debt on, so the latest behaviour does'nt surprise me.

Another letter to scan off to oft to add to the file.

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Hi mills

 

1. You need to make a formal complaint headed as such and await their formal reply. Complain to both OFT about fitness to hold licence and FOS re your individual treatment.

 

2. You need to ditto Egg and keep complaining about actions of their agents and ditto ditto.

 

x

 

v

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Thanks Vic, the oft are already aware of what's been happening in my case, but have stated that they cannot divulge what action they take against creditors.

To my thinking, the fact that collect direct passed on the debt when I had sent recorded delivery, and they had signed for, an account in dispute letter means Arc can take a run and jump.

The latest letter, today, from Arc states that they act in good faith, and saying they want the money.

There's nothing wrong in wanting hey?

 

Cheers.

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  • 3 weeks later...

Can someone please answer the following question as soon as possible ?

If a debt is less than £2000.00 and it goes through Northampton can court costs be claimed by the dca?

Received a letter today threatening court action for the alleged debt, which is less than £2000.00, and also threatening court costs.

Any feedback would be appreciated.

Thanks.

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It would appear that ARC and Trevor Munn are operating from the same office.

I recently sent an email to ARC and forwarded a copy to Trevor Munn, only to receive a reply from Trevor Munn signed by someone from ARC.

Anyone else feel the office of fair trading would be interested in hearing about a dca attempting to confuse ?

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Before I get onto the main issue of what I am posting, it would seem that ARC and Trevor Munn are linked in more than a dca/solicitor partnership.

I am open to anyone to prove it wrong, but anyone who has connections with these companies knows that they are both in the same Walton-On-Thames area.

Interestingly, and something everyone can do, is go on google maps and key in the two individual post codes, the walking distance between the two seems less than it is from my house to the local shop.

Conspiracy theory I hear some shout, but explain why I have two letters supposedly from two different companies signed by the same person?

If it is the case that ARC are posing as two different entities to frighten alleged debtors is there not something the regulation bodies should be doing?

On to the main reason of my posting, I received a letter from ARC yesterday, denying any allegations I was " purporting "

Despite them handing the matter over to Trevor Munn, who have given me notice of intention to issue an application for a ccj If I do not contact them.

ARC say they have passed it back to Egg for their instructions.

Maybe it was on the back of me threatening to charge ARC a fee every time I have to reply to their letters, because it takes time and is very stressful.

Lets just say I said I would charge them more than what is actually allegedly owed on the account and you get some Idea.

That email went off thursday afternoon, low and behold their reply drops on my mat yesterday morning.

My advice to others is give them as much as they give you.

Just to add, do it all in writing, not over the phone.

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Can someone please advise as soon as possible on the following please?

I read somewhere on here that if a company issue a faulty default notice then terminate the agreement under that default notice they can only claim the arrears.

Is that correct?

Currently under a 14 day period before ARC decide to pass it on the Trevor Munn for court papers.

So I would appreciate advice so I am sure of the ground I stand on.

The Default Notice had no wording underlined as seems to be required under regulations, someone advise me if I am wrong on that.

Dont want to end up with Egg on the face, lol, should I end up defending the ccj application by Egg.

Cheers.

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Hi Mills,

 

Things seem to be up in the air at the moment.

 

Have a read of - Harrison VS Link Financial Limited - High Court Judgement , The intended meaning of S87 (1) ( b ) and Brandon case in the legal issues forum.

 

Also, there is a post in there started by Pumpkin Head.

 

I am in a similar position to you.

 

At this moment DON'T ACCEPT UR IMHO.

 

Trout

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