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Comet and the death of Customer Service

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Comet may be competively priced nowadays but don't be fooled. In the days when companies maintained some element of respect for their customers as people not walletts, aftersales service was included in the cost of the product. All comet have done is save money by doing away with effective customer services.

 

AS SOON AS THEY HAVE YOUR MONEY, THEY DON'T GIVE A S@#t

Callcentres are designed to be incompetent and infuriating so that complaints are "dealt with" but not satisfied. At £20 an hour, who would call Comet.

 

Products they (and others) sell seem to break alamost as soon as the warranty has passed. Comet refuse any liability after this period (if they did, who would buy overpriced insurance?) and find the concept of goodwill alien.

 

In the US, almost all stores would accept goods that have broken shortly after warranty. They also accept vouchers and discount coupons years after expiry dates. Why? Because they respect the customer and want to keep your business.

 

My advice, never ever buy from this company. Saving £20 on a purchase will cost you in the end

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Agreed however - they are hoping you don't know about SOGA which can cover faulty goods for 6 years and as it's law it's completely free :)

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Do you have any proof that any drop in product costs is directly related to any budget or service cuts in after sales or is this just wild speculation?


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Thanks for the SOGA prompt. A DTR recorder that deletes your recordings would surely be a strong case. I have exhausted the complaints process (aparantly some young kid on the end of the phone is as high as it goes!) so will write the the chief exec with a case.

 

I haven't any proof beyond my own observations but I am fairly confident in my eductaed guess (like Winston in 1984 with the chocolate ration); I do doubt my summary reflects Comet's whole corporate strategy but the outcome is clear enough: Comet are competitive on price and their aftersales service is a joke. They're entitled to operate this way, my advice is steer clear

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Comet are competitive on price and their aftersales service is a joke.

 

I have had dealings in the past with Comet. Search my previous posts for the court case I won, and to be honest I don't think there aftersales service is a joke as I was allways lead to believe a joke is supposed to be funny. Incompetent, unhelpfully, liers, abusive, poor, waste of space, the list is endless but certainly not funny

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Products they (and others) sell seem to break alamost as soon as the warranty has passed.

 

Customer services may be bad, but I can't see how you can lay the blame with them when a product breaks down, they don't manufacture them.

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Customer services may be bad, but I can't see how you can lay the blame with them when a product breaks down, they don't manufacture them.

 

Not blaming them for the product breaking down more the total lack of interest they have with you problem and there belief that they are in no way responsable and they are doing you a favour.

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The thing to do is to make it known to as many people as possible that the shop is responsible and to stick by your rights.

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