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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Boxclever - Is this Default Notice Ok ??!?!


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WAHEY!!!!!!:D

 

Another one bites the dust! Well done Drob, being persistent and as stubborn as they are works wonders!

 

 

Thanks Bazooka Boo..... Just preparing myself for another battle with a different company now. The Fight Goes On :-x

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  • 2 weeks later...

Glad to hear i'm not the only one having problems with Boxclever. I've been a customer with them for about 8 years and in december 09 changed our TV to a larger one. When the man came to collect it, he said it had minor scratches and made me sign a form.

 

About a week later, I got a letter from boxclever asking me to pay £170 odd for the fix? I have paid insurance on all prodcuts hire from them and therefore sent in a letter stating the TV was not in a condition for repair and I had made no claims at all.

 

I then just got a letter from the famous Credit Security Ltd! I try and speak to Boxclever claims dept but their customer serices will not put me through, i've also asked to speak to a manager and still they refuse to put me through to anyone. I just keep getting rude calls from CS and letters from Boxclever telling i can only speak to CS ltd.

 

Anyone got any ideas or had this problem regarding insurance claims you've never made?

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Hi hailhail

 

Welcome to the whacky world of Boxclever and CSL ping pong......

 

You need to write a letter to Boxclever and tell them that you will only deal with them and not CSL. In your letter always quote their complaints proceedure to them....

 

Complaints Procedure

 

Our aim is to get it right, first time, every time. If we make a mistake we will try to put it right promptly.

We will always confirm to you the receipt of your complaint within five working days and do our best to resolve the problem within four weeks.If we cannot we will let you know when an answer may be expected.

If we have not resolved the situation within eight weeks we will provide you with information about the Financial Ombudsmanlink3.gif Service.

 

Aswell as giving these guys a ring Consumer Direct

 

They will pass the details of your complaint over to TS and the OFT if necessary.

 

 

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You do have to admire these idiots. After all my Hassle Boxclever have now sent me a letter demanding £777.88. It also quotes in the letter the following......

 

If the account has been terminated prior to the expiry of the minimum hire period the balance will also include a disconnection charge.

 

I am going to have so much fun with these idiots ..... ding ding round 2

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Words fail me with Boxclever. How foolish can they get?

 

As for CSL, ignore. They're a particularly hopeless DCA, and not even one of the bigger DCAs - their staff however, are as singularly ignorant of CCA legislation as any other DCA.

 

I once had one muppet from there tell me that it was a legal duty that I had to supply them with I&E details, and then got heated when I called her out on it. I enjoy letting them hang themselves in telephone conservations, then progressively pick apart every aspect of the call - keeps them on their toes, which they need to count with!

 

I've not had a call for over a year and a half, and I feel strangely unpopular now.

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Well, more fool them Drob.

 

You have the evidence in black & white let them continue to chase their own tail, then if it ever gets really heated, ie, they issue you with court papers, come back here, as you will have the perfect defence anyhow!

 

Did the fools ever collect the TV & Stand?

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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