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lorrie36

Help please,mot sure of my rights?problem with faulty phone

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I bought palm pre on the 22nd November, the phone totally crashed on the 23rd,everytime tried to make a call,the next day after i charged it up.Took it back to phones 4 u,they replaced handset sraight away.

On the 1st December it done the same again,(i only really use txts,so i had only used phone a couple of times for calls).

I went into phones4 u,they done the bizz of calling services etc,but did not get anywhere.The told me i would have more clout myself.

I called them from home,told them i wanted rid of phone,they told me i could not do that,and they would replace the phone with another of the same .

They then said if the the phone does the same again,within 28 days,i can have a non like for like exchange.

I really do not want this phone anymore,

I bought it on contract with O2, through the phones 4 u,store.

Any advice would be greatfully appreciated.

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Hi Lorrie....welcome to the CAG forums, i'm not 100% sure what the answer is, but i'll move this thread to the correct forum, where you should get some more help and advice...


PLEASE NOTE - I am not a legal expert, what is stated is my own opinion and from what I have learnt from this forum and my own experiences.

 

DEBT COLLECTION LETTER/SAR/AGREEMENT TEMPLATES ARE HERE - http://www.consumeractiongroup.co.uk/forum/content.php?65-legislation

 

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I AM HAPPY TO RECEIVE PM's AND I WILL RESPOND IF I FEEL I CAN ASSIST BUT WHEN YOU DO CAN YOU PLEASE PROVIDE A LINK TO YOUR THREAD ON WHICH YOU WOULD LIKE ME TO COMMENT - THANK YOU

 

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Don't worry we were/all are new at some stage here !!!


PLEASE NOTE - I am not a legal expert, what is stated is my own opinion and from what I have learnt from this forum and my own experiences.

 

DEBT COLLECTION LETTER/SAR/AGREEMENT TEMPLATES ARE HERE - http://www.consumeractiongroup.co.uk/forum/content.php?65-legislation

 

IF WE HAVE BEEN HELPFUL -PLEASE, PLEASE, PLEASE GIVE A DONATION TO HELP US TO CONTINUE HELPING YOU

 

I AM HAPPY TO RECEIVE PM's AND I WILL RESPOND IF I FEEL I CAN ASSIST BUT WHEN YOU DO CAN YOU PLEASE PROVIDE A LINK TO YOUR THREAD ON WHICH YOU WOULD LIKE ME TO COMMENT - THANK YOU

 

IMPORTANT - If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.

Before you decide,consider the users here who have already offered help and support.

Private message facilities are offered for users to communicate issues that are/or could be seen to be inappropriate for posting on the main forum.Site rules explain this in more detail.

If you are approached by private message with a view to asking you to visit another website,please inform the site team via the report icon.

 

Forum rules - http://www.consumeractiongroup.co.uk/forum/forum-rules-please-read/9-forum-rules-please-read.html

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