HSBC Harrassing calls for deceased

[BungleBungle]

Yet another banking bungle has arisen from my mother's death last month.... apologies of all these issues!

 

HSBC (she had a credit card there, which was apparently forgotten about due to her illness leading up to her death, and been unpaid for a while) have been calling many times in the last two weeks asking to speak to her about the account. I've told them she has passed away and that these calls are becoming quite distressing, and yet they continue.

 

They were informed in writing, and sent an acknowledgement, a few days after her death.

 

Are all the departments totally unconnected at HSBC? While the written communication continues (the estate has no cash, so I imagine the final outcome will the debt being wiped), how are you supposed to get these damn calls to stop?

 

Are these calls also illegal, once I've asked them to stop, given they have no longer any marketing relationship with anyone in this house?

[reallymadwoman]

I think a written complaint hand-delivered to your nearest branch (ask for a receipt) and sent to the CEOs office would be the quickest way to stop them.

[ScarletPimpernel]

I agree with RMW. Send your complaint to HSBC's registered office address; anything sent there is sorted and sent to the correct department.

 

In the meantime, if they call again, before informing them of their former client's demise, ask for the caller's name - it will come in useful if it becomes necessary to complain again.