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    • I must say it's all been pretty good and joined together. They even sent a test for my wife as she has medication that she must stop if Covid positive. , which she fortunately wasn't.   This disease is incredibly dangerous because of it's unpredictability. We ate at the same table, 3 days in a row, sat together as a family, I drove my daughter around for 3 hours in the day before she had symptoms, and was handing me chewing gums from the pack, at the time she was most infectious, yet 9 days later none of us or her close contacts have displayed any symptoms, (apart from my slightly suspicious sore throat).   Then at the other extreme there re super spreader events leading to numerous hospitalisations.  It makes no sense whatsoever!            
    • Vahghan Gething given a roasting by Kay burley over whether a hairdryer is essential.  It gets worse in Wales   https://www.dailymail.co.uk/news/article-8871385/Welsh-ministers-flounder-try-defend-new-shopping-rules.html
    • Also to add, that if you feel that you have lost confidence in the company and you don't want to proceed with them at all, then you should simply give them a seven days notice to complete the installation or else the contract is terminated and if they attempt to give you anything less than a full refund, that you will sue them in the County Court. So there you have two alternatives. One if you want to proceed with them – subject to them getting the work done, and one if you decide that you don't want to go ahead with them. Frankly it looks to me as if they've been leading you around by the nose and I find that their attitude – especially towards the admin fee is outrageous
    • I would add to the above suggestion by my site team colleague 14 days may be a bit too long considering how long you have had to wait so far. I would suggest seven days. I think you should also say something about what is going to happen if they give you a date which you consider to be unreasonable. Although you don't fix a date at the moment, I think you should warn them that if you consider that their completion date is unreasonably tardy – given the fact that this matter is being going on several months, that you will notify them that the agreement is terminated. You should warn them also that in that case, you would require full reimbursement and you reject any suggestion that they are entitled to administration fee and that they should understand that you are prepared to litigate on this matter if necessary.
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Writing a legal letter

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We have a problem with a letting agency over our boiler, which they keep messing around with so we want to send a threatening letter.

How can I go about this?


P.S. As I dont know which is the right forum, im posting this on several threads

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The boiler does not work and you have no heating/hot water?


If so, I would write and tell them that they have 14 days to remedy or you will withhold rent until fixed and/or get it fixed and deduct the cost from the rent

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