Caravan from leisure caravans - riddled with issues - Advantage Finance cancelled agreement and have the Van but will not refund Payments/repair costs sighting 12mts ownership/use as the reason - Court Time?Well you could have gone directly to court. It's up to you know whether you want to wait for the ombudsman or go to court. Maybe will be a good idea to contact the ombudsman and see what's happening and see what their timescale is. At least you haven't got the caravan sitting in your driveway so it's just a question of money and so you might think that it is worth waiting a bit. Please could you post up a copy of the complaint which you sent the ombudsman
Caravan from leisure caravans - riddled with issues - Advantage Finance cancelled agreement and have the Van but will not refund Payments/repair costs sighting 12mts ownership/use as the reason - Court Time?Yes their final decision at that point was to let the leisure caravans repair it I did not want it repaired as it was not fit for purpose hence why I involved ombudsman. However when I realised how long it would take for the ombudsman to get back to me and upon reading the credit act etc I knew I had to give them chance to repair before I could reject
Caravan from leisure caravans - riddled with issues - Advantage Finance cancelled agreement and have the Van but will not refund Payments/repair costs sighting 12mts ownership/use as the reason - Court Time?When you raised your complaint with the ombudsman, had you already complained to the finance company and received their final decision?
I had already raised a complaint with the ombudsman the same date I informed leisure caravans of the problem, however as yet still have not heard from them. the three outings we had were ruined as the hot water wouldn’t work nor would the heating. My daughter has chronic lung disease so needs warmth etc this is what cost us £700 to fix I live right near leisure caravans and ok I’ll call baileys and update tomorrow
@curryspcworld @TeamKnowhowUK - Samsung 75 8K TV - completely broken by Currys. https://www.consumeractiongroup.co.uk/topic/426151-samsung-75-8k-tv-completely-broken-by-currys/&do=findComment&comment=5069075
@skinnyfoodco Skinny Foods. https://www.consumeractiongroup.co.uk/topic/426130-skinny-foods/&do=findComment&comment=5068996
Jennyripper1974 posted a post in a topic,I’m in desperate need of help
I bought some clothes online in may through Evans and paid through PayPal
returned them all seven days later
I waited the 14days for my refund and no refund came
I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it.
evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
I contacted PayPal
they said the dispute had been closed but Evans at no point had attempted a refund.
fast forward to today
I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
I’ve also contacted their customer service too
all I get is PayPal have cancelled refund because dispute is still open.
I have proved that the dispute is closed
I have got an email saying that if Evans sent the refund they would accept it
but up until the date I got the email they have not once attempted a refund .
I have sent them a letter before court email
I have even offered to have the full refund as a gift card just to get this sorted !
I’m literally at the end of my tether and don’t know where to turn next !
i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
Please note that this topic has not had any new posts for the last 3940 days.
If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.
If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.
Recently Browsing 0 Caggers
No registered users viewing this page.
Have we helped you ...?