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    • Thanks for letting us know about this. I'm afraid that this website is mainly bad news about companies so it's very refreshing and very decent for someone to come along and to give praise where praise is due. How about a link to their website?
    • Having a little additional think about this, I think that your interests are best protected in the following way: You inform the seller that you are obtaining the quotes which I have referred to above. Having received the quotes, you then inform them that you are proposing to have the work carried out at XXX garage and that you will expect that the seller will reimburse you for the costs and associated expenses. You can tell them though that you understand that they may want to control the work being done to the car and so you are willing to allow them to do it but as the fault has manifested itself at this point and that it is clear that the problem is their responsibility, if they wish to carry the work out themselves then they will have to organise the collection vehicle and the delivery of it to you once the work is completed. Of course this will be very expensive for them and they will either fail to respond or they will refuse. Whatever their reaction, you would then go on to say that as they have failed to respond/declined the invitation to carry out the repairs themselves, that you are now going to your preferred garage – one of the two quotations which you have supplied – and you will have the vehicle repaired there. You are giving them an opportunity to comment. I think that if you use this approach, then you will be able to demonstrate very clearly that they had a choice and therefore they will be unable to disassociate themselves from the repairs which are eventually carried out at your chosen repairer. Even though this exchange of correspondence may mean that it will take a week or so longer to have your repairs carried out, I think you should do this in order to protect yourself in the best way possible
    • Please name the dealer   I would start off by sending them a letter of rejection seeing as you are within the 30 days. This doesn't mean that you have to reject it but it reserves your position. Secondly, on the basis of what you say, I don't think that you need necessary to find the cheapest place. You should be looking at the best quality that you can find. I think the best thing to do would be to get to competing quotations for the work you propose to have carried out – and not necessarily at the cheapest place, but a couple of proper reputable garages – authorised for that kind of vehicle. Inform the dealer as to what you are doing and providing with copies of the estimates for the work before you put it in hand. Give them five days to object or to make other comments. Make it clear to them that once the work is carried out that you will be looking to them to reimburse you. Of course you are opening a can of worms here because if you get some further problems – more serious – you may find that the dealer is starting to say that because you have carried out your own work so your own repairer on the car, they cannot now say that any defects were inherent in the purchase – and that they may have been introduced by 1/3 party repairer. I'm afraid that you have certainly fallen into a trap of buying a car a long distance away from where you live. We find that people often tend to do that because they think the car they have found is the only one in the world for them. They forget to factor in the difficulties that they will be if there are defects – particularly if the car stopped altogether – the cost of transportation to the dealer, the cost of having to travel up and down the country to collect the car – and of course these difficulties could emerge several times through the initial years of your ownership of the vehicle if you are relying on your statutory rights and expect the dealer to meet those obligations. Furthermore, if you have to bring a court action against them you are now dealing with multijurisdictional claims – suing out of Scotland against the defendant in England and that adds to the complications. It's too late for you to do anything about this – unless you actually decide to reject the vehicle – but at the very least, other people who come across this thread may get some benefit from these comments. I think it's important for you to get the best quality repair you can and to make sure that the dealer is aware of what you are doing so that if later on they try to deny responsibility for further defects, that you will be able to show that they were fully appraised of what you are doing and they will have less room to manoeuvre themselves out of their statutory obligations. I'm afraid that purchasing a car from one dealer and then having it repaired by another service provider, brings into the same kinds of difficulties that somebody who purchases a central heating boiler from one supplier and then has it installed by a different supplier find themselves in. When things go wrong, the seller blames the installer. The installer blames the seller – and you, the customer, are piggy in the middle. Not a good place to be. I notice that you are doing things on the telephone. Big Fail! Read our customer services guide. In your situation you should be extremely careful to make sure that you have got a record of everything and a full paper trail
    • What information do DVLA need for a provisional licence ?   Think the ID issue needs to be looked at a bit more. Surely you have birth certificate, school information, Doctors records. School and Doctors should provide a letter to help with ID.                
    • Amex as with any creditor must help you the FOS should go with you and make them remove all interest charged from the very 1st time of asking for help. the FCA regulations actually almost dictate it, they most certainly clearly state that if the are FCA registered they must help.   it's very telling they have no marked your credit file....almost as if they know they are wrong. it's also telling that an irresponsible lending complaint might well be in order hear too, they can just keep upping the credit limit without checking you can pay. and ofcourse covid plays its part here and they've already admitted as they allowed payments holidays until october in line with the rest of the industry and they should be continuing that. you problem is you keep using the phone, no paperwork no record of things discussed. i'd get an SAR off to them. and get the comms/account log and all the statements from day one and go nail them.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
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PCN from Parking Eye, Aldi Stores.


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Hi everyone, Im new to this. About a week ago I parked in an Aldi store and was there for just over an hour. It stated that I had been over the allocated time of an hour and a half and I have to pay £70 or pay £40 within 10 days and that would be that? Has anyone had any dealings with Private Eye and what should I do? Thanks:(

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Are they well know? I had a look at their website and they seem legit...how can they work like this and be allowed? Have you had experiences with them in the past then? Sorry for all the questions just annoyed and need some answers!:)

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Spend some time on all the posts here, you will a lot of people in your situation who have ignored the invoices and eventually they just go away.

 

It has been stated that 70% of people pay up when they receive these invoices, fortunately, the other 30% are wise enough to realise that a private company can not impose a penalty on anyone!

 

Who is going to stop them? DVLA sell your details for £2.50 a time and make £6million a year from it, it certainly wont be them!!

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I've spent most of the morning looking at the various posts and the common theme is IGNORE the letters and requests! So I will do that, I am just annoyed that this country lets these illegal businesses hassle people and the weaker ones will pay and not think twice. As for the DVLA what a waste of time they are!

Are you suggesting that I dont even aknowledge that I received the original letter?

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Are they well know?

 

Quote from Al27 that you have just read:

 

Parking Eye are well known scamsters

 

I had a look at their website and they seem legit...how can they work like this and be allowed? Have you had experiences with them in the past then? Sorry for all the questions just annoyed and need some answers!:)

 

Use of the Search facility on here will result in oodles of threads and messages with regard Parking Eye and other Private Parking Companies (PPC's). They all operate with the same business model - scare you into paying.

 

The advice you receive for a Invoice from any of them is the same:

 

1. Ignore

2. Ignore

3. Goto 1

 

You (or the Registered Keeper) will receive a few letters from them initially, some perhaps with red borders and wording to worry you followed by a few more from a Debt Collection Agency threatening all manner of nasty things will happen to you (none of which will) then finaly, you might get a few more from some solicitor after which they will realise your not going to bite and move along to somebody else.

 

You parked in a Free Car Park - you overstayed by an alledged period of time and denyed somebody else use of that free space at a cost of nothing therefore the potential loss to the landowner/operator was nothing. Under contract law they can only claim their losses which as we can see is - nothing !

 

Their claim for £70 or whatever they try it on for is meaningless. Aside from that the alledged contract was with the driver of the vehicle, the only means they have of contacting anybody to try and obtain money is by contacting the Registered Keeper (as the DVLA will happy take a few pounds from Parking Eye for this information) - if the Registered Keeper was not driving they have no obligation to say who was therefore Parking Eye have no one to chase - despite what they may suggest in correspondence they will send you.

 

Blagton.

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Are you suggesting that I dont even aknowledge that I received the original letter?

 

Yep - wasting your time and the cost of a letter and postage. [1]

 

Sit back and just wait for the well documented junk follow.

 

[1] If you did want to write a letter then something to your local Trading Standards and MP telling them you consider the DVLA providing your details to PPC's is not "just reason" and in breach of the DPA and finally Aldi stores telling them you will use Lidl instead might be better use of your time.

 

Blagton.

Edited by Blagton
Added [1]
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5/6 letters over a 4 or 5 month period.

 

Under contract law a party is allowed to claim any actual losses they have suffered. Your actions have cost the other party zero pounds. The amount demanded by parking eye is defined as a penalty - a punative charge - which is not legally enforceable (see Dunlop vs New Garage 1913).

 

Practically though, all the company does is buy addresses from the DVLA at £2.50 a pop and send out threatening letters. The law doesn't come into it - they just prey on motorists. Feel free to complain to your local Trading Standards.

 

This [problem] originated when the government started selling addresses to anybody who wanted them. They pocket millions each year so are happy to let the [problem] persist.

 

It's pretty obvious the current lot will be out in May (although personally I don't think much of the other side either).

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Parking Eye - definately ignore.

 

Local Morrisons carpark is run by this bunch and word is spreading that ignore works well

 

This originated when the government started selling addresses to anybody who wanted them. They pocket millions each year so are happy to let the [problem] persist.

 

It's pretty obvious the current lot will be out in May (although personally I don't think much of the other side either).

 

And will change precisely nothing as they have their expenses to fund as well :D

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Thanks for that Al27. I just emailed my local trading standards and also my MP, so will see what they advise me. Its disgusting that they are allowed to work in this way and the gov'ment actually let them do it to make money!?

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Thanks for that Al27. I just emailed my local trading standards and also my MP, so will see what they advise me. Its disgusting that they are allowed to work in this way and the gov'ment actually let them do it to make money!?

 

Lets see how knowledgebale they are then :eek:

 

You might notice that your V5 states your information may be given to anybody who asks for it and which the DVLA consider "Just Reason" (and for PPC's they do).

 

At £2.50 x however many requests the DVLA get per year the chances of anything changing are, well - you take a guess :mad:

 

Blagton

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Thanks asmodeus...is there anyone on here who has ignored Parking Eye and has a story to tell, right through to them giving up? any information would be cool to read...;)

 

Well I've ignored four of their useless invoices and the story is always the same, they send three letters, an outfit called CCS Collect send two or three letters threatening court action, CCJs, bailiffs, kidnap your dog, sell your kids into slavery, stop you getting credit for the next hundred years etc etc, then you just dont hear from them again.

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Hanley thanks for sharing your story, its much appreciated. Im just ashamed of this government to allow this to happen to people...its inexcusable...I'll await the letters and keep this updated for future people who try and get ripped off..

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I'll await the letters and keep this updated for future people who try and get ripped off..

 

Thats the idea. Now you understand its a [problem] tell all your friends, relatives, colleagues etc. Its the only way to put the **** out of business.

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It's the usual blag. Just carry on ignoring them, trust me, they really hate you doing that.

regards

Please remember our troops, fighting and dying in our name. God protect them.

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