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Prepaid meter faulty


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I change over to Utility Warehouse and started to have problems with my electric meter. the meter would never cut out or allow me to use my emergency credit. When ever i top up my key it would always show a debt. I reported this to Utility Warehouse back in Sept and was that someone would contact me to arrange for a engineer to come out. No one did. I contact UW again in beginning of Nov and was told as the appointment was not urgent I was told again some will contact me. No one did but I received a letter stating an engineer was booked for 30/11/09.

 

The engineer came around 7.45 this morning and change the meter. A debt of $73 had accumalted which was transfered over to the new meter which $3 will be collected to clear the debt.

 

Called UW about this and said it could be a debt from my last supplier. I have a letter to prove I have no debt. Then I was told that someone would contact me again today to arrange for engineer to come back out to reset the meter and clear the debt.

 

I got a call back and was told that I used the electricity and the debt stands.

 

I am have never had a problem with using a prepaid meter since joining with UW and I always pay for my gas and electric.

 

The meter was faulty, How could i tell when i need to put money on the key to top it up. I was never able to budget for the usuage, and it was UW fault that they never fixed it within a resonable time.

 

What should i do now? your advice would be welcomed

Edited by loupy2005
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