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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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M&S Subject Access Requests


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Just in case you are not aware of the fact.

 

If you have any financial product (Creditcard/Storecard/Unit Trust/PEP/Insurance/Loan etc...) with Marks and Spencer Money;

 

All of your personal details are passed to Marks and Spencer plc and held on their Core customer databases for marketing and analysis purposes.

 

Marks and Spencer Money was 'sold' by the Marks and Spencer Group to Midland Bank 5 or 6 years ago in a 'joint partnership deal'. This essentially meant that Midland bank bought the business and the right to trade under the Marks and Spencer Name for a period of 10 years. Under the deal, Marks and Spencer plc get a 50% share of the profits from the venture for the 1st 10 years.

 

If you want a copy of all the information held on you relating to a financial product, you really need to write to Marks and Spencer plc as well.

 

The IT systems that store, manage and process your personal details are all supported by third parties offshore from India. There have been several instances where disillusioned Indian workers have hacked into customer accounts and changed personal details. There were also allegations of personal details being traded to criminal third parties although I'm not sure how accurate this is.

 

Anyway, back to your personal data. This is shared throughout Marks and Spencer systems and teams, including the website and all M&S ordering systems.

 

To request this information you must write to....

 

The Data Protection Officer/Comapany Secretary

Marks and Spencer plc

Waterside House

35 North Wharf Road

Paddington

London

W2 1NW

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