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M&S Subject Access Requests

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Just in case you are not aware of the fact.


If you have any financial product (Creditcard/Storecard/Unit Trust/PEP/Insurance/Loan etc...) with Marks and Spencer Money;


All of your personal details are passed to Marks and Spencer plc and held on their Core customer databases for marketing and analysis purposes.


Marks and Spencer Money was 'sold' by the Marks and Spencer Group to Midland Bank 5 or 6 years ago in a 'joint partnership deal'. This essentially meant that Midland bank bought the business and the right to trade under the Marks and Spencer Name for a period of 10 years. Under the deal, Marks and Spencer plc get a 50% share of the profits from the venture for the 1st 10 years.


If you want a copy of all the information held on you relating to a financial product, you really need to write to Marks and Spencer plc as well.


The IT systems that store, manage and process your personal details are all supported by third parties offshore from India. There have been several instances where disillusioned Indian workers have hacked into customer accounts and changed personal details. There were also allegations of personal details being traded to criminal third parties although I'm not sure how accurate this is.


Anyway, back to your personal data. This is shared throughout Marks and Spencer systems and teams, including the website and all M&S ordering systems.


To request this information you must write to....


The Data Protection Officer/Comapany Secretary

Marks and Spencer plc

Waterside House

35 North Wharf Road



W2 1NW

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