Some advice please Re: PPI claim

[trevorvale]

In a nutshell I made a PPI claim against CitiFinancial Europe plc which after the usual delaying tactics I placed with the Financial Ombudsman Service. After a long delay because of the sheer numbers of complaints the FOS has found in my favour.

I have received the final decision as have Citi but they have failed to respond within the four weeks that the FOS indicated resulting in me advising them that failure to do so I would take further action.

 

Citi have failed to respond and my question is "what's next". I note that in order for me to make a county court claim on the online service I need to have a fixed sum of money to claim but I don't know what they owe me.

 

I would appreciate some advice please.

[Guest Old_andrew2018]

Bumping your thread

[dx100uk]

i'd send a letter before action

see the templates library/section

 

dx

[trevorvale]

Thank you for your reply I will keep it for future reference but as I advised yesterday to the forum Citi paid up in full after I threatened legal action.

[dx100uk]

so did you send your latest letter recorded delivery?

 

LETTER BEFORE ACTION

 

Dear Sir/Madam,

 

ACCOUNT NUMBER: xxxxxxxxx

 

 

You have failed to respond to my letter of the [XXXXXXX - date of preliminary letter] regarding PPI refund.

 

I enclose a further copy of that letter and a copy of the FOS conclusion .

 

If you do not return my money to me within 14 days [and make the personal data amendments which I require] I shall issue proceedings in the County Court and without any further notice to you.

 

 

 

 

Yours faithfully,

 

 

 

 

 

[name]

 

.

dx

[hungrybear]

I would tag in a CPR 31.16 request to supply you with the amounts and statements of account. This will let them know you meann business and will give you the info you need for the POC

 

Disclosure before proceedings start

 

31.16

 

(1) This rule applies where an application is made to the court under any Act for disclosure before proceedings have started1.

 

(2) The application must be supported by evidence.

 

(3) The court may make an order under this rule only where –

(a) the respondent is likely to be a party to subsequent proceedings;

 

(b) the applicant is also likely to be a party to those proceedings;

 

© if proceedings had started, the respondent’s duty by way of standard disclosure, set out in rule 31.6, would extend to the documents or classes of documents of which the applicant seeks disclosure; and

 

(d) disclosure before proceedings have started is desirable in order to –

(i) dispose fairly of the anticipated proceedings;

 

(ii) assist the dispute to be resolved without proceedings; or

 

(iii) save costs.

 

 

 

(4) An order under this rule must –

(a) specify the documents or the classes of documents which the respondent must disclose; and

 

(b) require him, when making disclosure, to specify any of those documents –

(i) which are no longer in his control; or

 

(ii) in respect of which he claims a right or duty to withhold inspection.

 

 

 

(5) Such an order may –

(a) require the respondent to indicate what has happened to any documents which are no longer in his control; and

 

(b) specify the time and place for disclosure and inspection.