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Mobile phone Contracts


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I purchased a mobile phone from orange last April (2005),When the contract expired i rang them and told them i was changing phones and going with another company and did not wish to continue using the phone.

 

I then presumed the phone was deactivated and put it in a draw. When i got my quarterly statement from my building society i found that Orange had still been taking the direct debit out of the bank for the last three months,i imediately rang my Building society and stopped the direct debit.I then rang Orange who told me that they had the call on file but they needed thirty days writen notice to cancell the account as per the contract, I then pointed out that the contract had expired. i would have expected them to cancell the service in a resonable time after my instruction. They were addoment that the terms of the contract still apply. Could someone help and tell me what my possition is in law.

 

Many thanks Peter

DO NOT PAY UPFRONT FEES TO COLD CALLERS PROMISING TO WRITE OFF YOUR DEBTS

DO NOT PAY UPFRONT FEES FOR COSTLY TELEPHONE CONSULTATIONS WITH SO CALLED "EXPERTS" THEY INVARIABLY ARE NOTHING OF THE SORT

BEWARE OF QUICK FIX DEBT SOLUTIONS, IF IT LOOKS LIKE IT IS TO GOOD TO BE TRUE IT INVARIABLY IS

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Your position is that Orange (not for the 1st time) are talking rubbish. Their call centre staff are low down the food chain & only repeat whet they are told. If the contract had expired it had expired. Write demanding the return of your money whith the threat that you will take legal action if they don't comply. Give them 14 days to respond & if they still refuse go through the same procedure as you would to claim bank charges. Send them a CCA demand followed by a SAR. If that doesn't get a response I'll be surprised

 

PS Bit ironic I know but DON'T use the phone put everything in writing

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