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madlainey

Madlainey v HSBC

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Hello,

I am new to this forum, this site was recommended to me by a legal officer in my workplace so I decided to ask for help.

I have been going overdraft quite often and for the past few years have been paying between 120-175 pounds a month for overdraft+arrangement fees.

I am not English and never complained about bank charges, therefore I have always been an easy target for HSBC.

I always thought that charges are something you can't dispute as there must be some financial authority controlling the whole overdraft charges procedure.

Today, I found out that ridiculous bank charges can be claimed.

Up until now I must have paid approx 3.000 pounds of overdraft fees etc.

Have I got any chance to claim the money back and if so, could anybody be so kind to help me at all?

I have no family here other than my husband who does not speak English well, so there is no one I can turn to for support or guidance.

Any help will be so much appreciated.

SOS.

Thank you for your time reading this.

Madlain

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Hiya and welcome to the HSBC forum :).

 

I think you might be surprised just how much money HSBC have taken from you in the last 6 years :-| heres the step by step guide to tell you how to start recovering it.

 

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/31460-example-step-step-instructions.html

 

This wont be a quick process at the moment because of the High Court test case but you should start your claim anyway and ignore what the bank tell you.

 

pete

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Thanks a million Pete.

Your help is much appreciated!

Kind Regards,

Marsha

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Hello,

I have posted a message in the past with regards to HSBC overdraft charges.

I have spend some time looking inot all my past bank statements and calculated that the total HSBC charged me within past 6 years is £4.490,53. (debit interest and the so called pre-notified charges)

After today's news I don't think I am going to receive any of this back, though I sent a letter to HSBC today stating that charges imposed by them have not been proportionate to the actual admin costs and overdraft charges involved.

I did not mention that it gradually deteriorated my financial wellbeing as it is clear just by looking at my statements.

Over the years, my situation slowly, but gradually started to become worse and I just feel like a sinking ship now.

Do I still have a chance getting anything back, do you think?

Thank you,

Lain

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simple answer is yes,

Youve raised the correct question with them in are their charges proportionate to their actual costs.

Give it some time for the big guns to draft the correct letters

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Hi Johnny,

 

Im looking at the forums and it seems a few people are using new particulars in there claims - Have I missed the boat? I'm not as cleverr as the people on this forum but I do need to get this money the bank owe me (1300)

 

Just curious as to where the new particulars will be posted?

 

Thanks a million

 

Luke

 

Hello All,

 

Just like Luke, I have received the sod off letter few days ago and althoguh the bank charged me 4.450.00 (yes, four and a half grand) during past 3 years in overdraft or unauthorised overdraft - I explained that I am a sinking ship and my financial situation is getting worse and worse but they don't care.

Have I still got a chance to receive at least a fraction of these charges????

Please help!

Madlainey

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Hi madlainey :)

 

You should open your own thread if you want dedicated info ...otherwise it gets mixed up with whoever started this one ... :cool:

 

Basically you should read up on the FAQs and prepare your list of charges like I told Luke in #8... then get a Prelim letter off to the bank using the Templates Library on here :

 

Links for new starters

 

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

 

Templates library

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/

 

If you open up your own thread madlainey , I'll keep an eye out for it and get this info transferred over .... Thanks ! :D


Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

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Hi madlainey :)

 

You should open your own thread if you want dedicated info ...otherwise it gets mixed up with whoever started this one ... :cool:

 

Basically you should read up on the FAQs and prepare your list of charges like I told Luke in #8... then get a Prelim letter off to the bank using the Templates Library on here :

 

Links for new starters

 

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

 

Templates library

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/

 

If you open up your own thread madlainey , I'll keep an eye out for it and get this info transferred over .... Thanks ! :D

 

Hello,

I am sorry, I am not very good with forums :-)

In fact, I am not very good with computers either :-)

I will put a new post and take it from there!

Thanks,

Lain

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Hello,

I wish to ask you for advice.

I posted a message a while back regarding bank charges.

You advised me to go ahead and I did but waited until the Supreme Court decision.

 

Even though the decision was in banks favour, I still wrote to my bank, gave them a full statement of financial penalties they imposed on me and it all added up to £4.490.53 (four and a half grand) within past 3 years only! (the figure relates only to my bank account overdraft and unauthorised overdraft charges, excluding unfair credit card chares etc.)

To make the long sotry short, I told them I am currently like a sinking ship and in financial hardship struggling to pay bills, mortgage or but food.

 

They sent me a letter back saying sod off, our charges are fine, it is your fault you cannot manage your finances etc. (they obvisouly used a highly sophisticated language)

They attached a monthly expenditure form and told me to phone them when I am ready with figures. I did. I was put through to at least 5 different people who could not help me, as they stated I am not eligible for any payment plan. I don't want no payment plan, I want at least some of the money they took away from my family!!!!!!

If it was not bad enough, the last rep I spoke to offered me signing up for Bank Plus account with a monthly charge of £13.00 at which point I just hung up. I am telling them my family's starving and they come up with yet another '' get ripped off and get yourself drown in debts'' proposition. Idiots.

 

They made me feel down as I cannot speak to a single competent person at HSBC, no one listens, the bank states the charges are fair (I wonder on what basis have they made a decision that their charges are fair???? getting unauthorised overdraft for £20.00 which is paid back in 3 days time resulting in £195.00 charges imposed on me???????)

 

So again to make long story short, what do I do next?

I know for fact, many of my work collegaues were paid the unfair charges back, so why the hell they cannot pay me? Is this not a discrimination? They chose to pay back to some of their customers and choose not to pay to the others?????

 

The financial services authority should get to work rather than watching banks rip us off. It is a great lobbying in this country, the Supreme Court stated the verdict but we live in the world of law, and it is the law that says you can proceed to the Highest Human Rights Tribunal if you have been let down by your country.

 

If I only had the money to pay a lawayer to take it there.....

 

Do I still write to my bank? Does it make any sense at all, since they are not reading my letters properly and I get automatic response letter and if I want to speak to someone at HSBC there is no competent people there?

They claim all the time that the verdict of the Supreme Court covers them for any charges imposed on customers, so the question is; with this all banking anarchy, will this be OK to charge customers £350.00 for getting overdraft from the next year onwards? And how about £500.00 the one year after?

 

Do I just let go?

Please help, before I pull all my hair out!

Lain

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Hi lain , welcome back to the forum :) - thanks for opening your own thread ........

 

What stage is your claim at ? Is it in court 'Stayed' like thousands of others or just 'on hold' with the bank ?

 

You have, like an awful lot of other people been treated despicably by the bank .... getting them to acknowledge hardship is practically impossible , and as you so rightly say , the Financial Services like FSA,FOS, etc ... are pretty ineffective .....

 

The Supreme Court ruling in my opinion ., does not prevent people from continuing with their claims .... all it did was say that OFT could not rule these charges unfair under that narrowest of criteria Regulation 5(1).

 

We are waiting at the moment for some legal direction to amend the POCs of claims already in court , and new claims would obviously have to use those too, so it's a case of wait (for a few days now I think ) to see how proceed ...

I realise this doesn't help your current hardship Lain, and it's not going to be a swift process , but if you want to bear with it , at least until we hear the legal view.... ?:)

 

I know for fact, many of my work collegaues were paid the unfair charges back, so why the hell they cannot pay me? Is this not a discrimination? They chose to pay back to some of their customers and choose not to pay to the others?????

 

This must have been before the OFT Test Case butted in and fouled everything up in July 2007, Lain .....the banks didn't want to go to court then because they'd have had to give a breakdown of how their charges were arrived at , and they knew it wouldn't stand up to scrutiny .

So, they made what they called 'Goodwill payments ' which meant they refunded just before they had to go to court , and didn't have to admit they were wrong ..

 

I hope this has helped you to decide how you want to proceed , Lain .:)

And you know to just come back and ask if you need more info . :D

  • Haha 1

Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

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'Tis OK Lain , I've found your new thread ..... :) . I'll ask a MOD to transfer this lot over ...... Well Done !


Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

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Nearly forgot to transfer my bit over :

 

Basically you should read up on the FAQs and prepare your list of charges like I told Luke in #8... then get a Prelim letter off to the bank using the Templates Library on here :

 

Links for new starters

 

http://www.consumeractiongroup.c o.uk/forum/faqs-please-read-these/

 

Templates library

 

http://www.consumeractiongroup.c o.uk/forum/bank-templates-library/

 

There you go ......LOL!


Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

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'Tis OK Lain , I've found your new thread ..... :) . I'll ask a MOD to transfer this lot over ...... Well Done !

 

Hello and Thank you.

As far as I can tell you do hell of a lot of good job here on the forum. I hope you get paid for it and if not - I hope that all your good energy will return to you one day, Good Man.

I feel down, yes, knowing I stuffed HSBC's pockets with £4.500.00 within past 3 years only, as a result of me and my husband being made redundant on few ocassions and struggling paying for food and bills. Most top HSBC bosses have chauffeurs driving Bentleys, the £4.500.00 figure reminds them of their kids' pocket money and customers in financial difficulty are the living food for them, HSBC parasites.

I will keep looking for more news as I want to do something to get at least a partial refund but at this point, I feel like I am stuck :-(

Where are all the organisations supporting customers like us?

Have they all been bribed yet?????

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3 threads merged.Other posts moved here and retitled.

Thanks JM.


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Thanks Martin ! :) that was quick ! :D


Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

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Plenty of exp;)


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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