MBNA not helping me with frude on my card

[panicos]

Two months ago was shopping in Asda, a equita bail company block me in, I was with my girlfriend and our two young kids. The guy said you have outstanding fines on this car I replied impossible, as I had just bought the car, he request ID with my name as proof it was not the same as the previous owners. So showed them my virgin mbna card, he took it and had a good look and said fine ill let you go, as he pulled away he said hang on. And gave me a receipt on the previous owners name of our car, I said what’s this he replied you such a great guy you just paid the £440 fine Laughing as he drove away. It took me a while to understand what he had just done copied my details and used it to pay this fine that was on the previous owners name. Omg could not believe it, went straight to the police they shockingly me said it’s a civil matter now, then I told my MBNA they asked for copies of my log book and a letter explaining the above, they put me on hold while they call equiter company and then another lady came on the line. Asking me personal information, was very confused then she said she was from equiter OMG mbna had try to connect a three way call cut their selfs off and let me speak to this lady. I called back straight away and they said can not prove its fraud as I showed him my card. Can any one help me as I am going mad with both company’s. mad with both company’s.

[kiptower]

first thing go along to police station and report it , its a crime and fraud/theft , then the bank cannot argue , you will have to push the Police to take action , dont get fobbed off its a civil matter,

 

take any paperwork to prove when you bought the care and the bit of paper you was given ,

[panicos]

Hi kip tower, thanks for your reply I have been back to the police twice and they keep to the same story as this company court appointed. I have sent my log book into this company but every time I call they keep saying to me to contact the bail man who did the crime. Omg I cant not believe what I am going through, I thought MBNA should cover this and even they trying to get rid of me and let equiter get away with this fraud

[kiptower]

you need to speak to a more senior officer, desk staff are often a waste of time, the act of fraud / extorsion etc has been commited against you by using your card details , and it is a criminal offence, the Police have to take your complaint and you want a crime number

 

talk to your MP also , and if all else fails the IPCC , complaint against the Police etc.

[panicos]

thanks I will, but I am being charged interest on my credit card until I go through all this red tape, any ideas with MBNA ?

[PGH7447]

failing that start a small claim against these crooks