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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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How long did it take Egg to respond to your SAR?


218bhp
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As per the subject, I wondered how long it took others to respond to a SAR? I have found some other banks quite quick and others painfully slow.

 

GE Money were the fastest so far, sending all the info by special delivery within one week.

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morning 218

Egg played around for a while asking for proof of ID etc and then waited the full 40 days before sending partial information

 

not very encouraging I'm afraid (and I got about 2 inch high pile of duplicate prints )

good luck

S

=================================================================

remember

 

the Sun is always shining, it's just that you can't see it sometimes

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Egg were by far the slowest of all the SARS I sent. I sent it off in Jan of this year only to receive it in June. I had forgot about it to tell you the truth and I am only starting on them today:) They did at least have the good grace to return the cheque.

 

Good Luck

Edited by pat4
can't spell
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Hi,

 

Seems to be it depends if you flavour of the month or not.

 

Have sent several CCA & SAR requests off to different Banks and other letters re. what they have sent and EGG seems to be the most responsive.

 

For what it's worth, what they did send was always in the negative, but they did respond.

 

Could it be the address your using?

 

Always sent my requests, letters, etc to: -

 

Customer Relations Office

EGG

Riverside Road

Pride Park

Derby

DE99 3GG

 

Wonder how much of the money we pay in inflated interest rates was used to get that Post Code?

 

Regards,

 

Bosun.

Please note: I have no formal qualifications in this area and any advice offered is given in good faith. :)

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I was pleasantly surprised with them this time. They took forever with my sister's sar but sent everything to me within two weeks. But then again, I never had more then two charges on there. Don't know if that had anything to do with it.

 

I also sent it to the address Bosund gave.

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  • 3 weeks later...

I haven't sent an SAR to EGG yet - but I did CCA them - and they took nearly 2 months to reply - but they then DID send a copy of the original signed agreement - although it has the dodgy Prescribed Terms being fought in court by PT2537.

 

BD

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  • 2 weeks later...
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