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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Clamped & PCN but clampers took pcn away

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Hi there hope you guys can give me some advice,


I have read a number of threads about clamping on this forum but I haven't found what I'm looking for.


I have been clamped and fined by a private firm called Elite Parking Enforcement Ltd on private land which had lots of signs posted up. It was £125 for release fee and £80 PCN, which totalled £205 to pay in order to be released!! :mad: At the time, because it was my first time being clamped, I didn't think to take any photos, although if required I could easily return (only local) and take some. To cut a long story short, i decided to pay by cash as there were problems with the card payment over the phone.


As i got money out of the cash machine and returned to the clampers in their van, I thought I had to give them the PCN so that they can take down the details to issue me my receipt. The clamper told me that I could wait by my car and they would drive over to unclamp me. And so I did and he gave me my receipt but forgot to give me back the PCN and I also forgot to ask for it because I was so annoyed and also relieved to have the stupid clamp off.


I spoke to my brother, who says that I should have got the PCN back or call them up to request a copy of it as they should have it. When i called them up, the lady on the phone said that she will get in touch with the guy who clamped me and ask. She then called me back and said that she spoke to her supervisor who told her "if you want to make an appeal you can do so by writing to us and quoting the reference number on your receipt, you don't need the PCN", so I replied by saying that I hadn't read the PCN properly and wanted to read it again to check. She then proceeded to say "Oh so you want to make an appeal based on your PCN?" which I answered by just repeating what I had said in the first place. She said she would call me back, which she never did and I presume they are closed now.


I'm just thinking that if they don't issue me a copy of the PCN, what are my rights? How should I go about getting this? Clearly, I need the PCN back in order to see if I can get my money back! :(


Please help me!! Thanks in advanced guys!

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By PCN, I take it you mean the meaningless bit of paper that describes your "offence"? I wouldn't worry about it, they will reject any appeal that you make anyway - you have to remember this is how the scumbags make a living, they aren't going to hand back their income without a fight. Definitely take lots of pics then post them up here.

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Have a read of the clamping guide.


It will give you an idea of what to look for. There are certain regulations that have to be obeyed.


Signage is often a way of challenging a clamping.


This does not constitute legal advice and is not represented as a substitute for legal advice from an appropriately qualified person or firm.



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