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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I was reported recently by a supervisor for 'failing to carry out a reasonable request'. I attended a 'Fact Finding Interview' and pointed out to the interviewer that this request was in fact given to me in the middle of my allotted break period. In addition, the nature of the request was not conducive with normal working practices; therefore not reasonable. I pointed out that under the provisions of the Working Time Directive 1998, which protects to all workers from day one, that it was illegal to dismiss an employee for insisting they use their allotted break periods. The interviewer took notes of all these facts and informally agreed that I was correct and there was no case to answer. I also suggested that the email that the supervisor had circulated to senior management was an example of victimisation as he made it quite clear that I should be dispatched to other duties and not treated the same as others doing a similar job, as he didn't feel I worked in the best interests of the company because of not surrendering my break. By the supervisors own admission in the email he circulated, he gave his instruction to me at 16:15, my duty card clearly shows I'm on a break period at this time. Despite all this I was still given a letter of notification of a formal disciplinary interview, now scheduled for this Wednesday at 12:00.

 

The company has also not booked me into my normal duties for this day but left it open showing no work before or after the interview.

 

Advice is required here please because despite an initial acceptance that I've done nothing wrong and that any action taken against me may be outside of the law, they seem determined to push this through so as not to lose face. :-?

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The problem with the Working Time Regulations is that there are exemptions with regard to such aspects as rest breaks.

See Regulation 21 (e).

 

Therefore, arguably, an employee can't refuse to carry out a request because they are on a rest break.

 

If the needs of the business require it, the employer can demand that the employee carry out the request, and then give them a compensatory rest period at a later time.

 

The WTR is a piece of legislation where seemingly 'The large print giveth and the small print taketh away'.

 

It would really depend on the circumstances.

 

The email you mentioned does seem unfair. This should be brought up.

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While dismissal for asserting a statutory right would be automatically unfair.

Refusal to carry out a lawful instruction from a superior would be likely to be construed as gross misconduct. I agree with elpulpo, there's nothing in the WTR that allows employees to refuse instructions

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Thanks for the replies so far guys but I feel I must give more details, this is difficult without making it obvious what or who I'm talking about. Suffice to say that the break period was only 16:09 till 16:22. The request was made at 16:15 with only 7 mins left of the break anyway, which I had put aside to finish my coffee and to go to the toilet. I would then be expected to work until 20:00 with no toilet or refreshment facilities available. I work outdoors not in an office so these things are very important considerations.

 

In addition, I can't go into details, but I was being expected to then do something which flew in the face of the normal industry standard and could have got both me and the company in to trouble. All this was explained at the fact finding interview but seemed to cut no ice.

 

All breaks, no matter how small are unpaid; I didn't even have to be in the vicinity at that time therefore I can't understand why this is being perused.

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I imagine it's being pursued on the grounds that workers point blank refusing to do as instructed by thier line managers is potentially very serious.

occurs to me theres more value in the actual instruction, your line manager can't lawfully instruct you to break the H&S act for example.

The WTR is no defence however

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Yes agree with Cynic (sadly) maybe you can construct a defence down the Health and Safety at Work Act route? seeing as you work outside... and not subject to the normal office environment?

 

Without knowing the specifics its difficult to comment. But it sounds to me if they've got you with failure to Comply To With A Reasonable Instruction from a Supervisor etc etc.....

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but I was being expected to then do something which flew in the face of the normal industry standard

 

I would suggest that this is not a reasonable request in view of what the OP has to say about the request. If the request is not best practise according to their own standards and possibly illegal - this is assumed as the OP does not want to say too much - the it is unreasonable of the line manager to want the OP to carry out the instruction and therefore discipline should not follow. ESPECIALLY as the first manager to carry out the initial investigation agreed with the OP.

 

Cheers - Scousegeezer

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