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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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help re a parking charge - thanks


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Update:

Letter received:

FINAL WARNING

TAKE NOTE that despite many attempts to obtain payment from you, you have chosen to withhold settlement of the amount as stated above( which is now £140)

We have already fulfilled all legal requirements in relation to commencing litigation.

 

If you are in any doubt as to the seriousness of this situation you should seek independant legal advice, as the consequences of litigation can be far-reaching, such as,

*Sustanstial legal costs and statutory interest being added to your debt

*your name being listed on the register of judgments affecting your chances of further credit in the future

*seizure of assets by bailiffs

*an order to obtain information from judgment debtor

 

It is your responsibilty to repay this account to us immediately, and we put you on notice that we shall refer the matter in seven days.

 

please be assured this matter will not go away without solution or resolution.

 

If you do not wish to incur the consequences of COURT ACTION, you must pay amount claimed immediately. If you cannot pay the full amount, or you have valid defence to this claim, you should call the office without further delay.

 

yours sincerely

Michael Sobell

 

Panicking again - am sorry

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Update:

Letter received:

FINAL WARNING

TAKE NOTE that despite many attempts to obtain payment from you, you have chosen to withhold settlement of the amount as stated above( which is now £140)

We have already fulfilled all legal requirements in relation to commencing litigation.

 

If you are in any doubt as to the seriousness of this situation you should seek independant legal advice, as the consequences of litigation can be far-reaching, such as,

*Sustanstial legal costs and statutory interest being added to your debt

*your name being listed on the register of judgments affecting your chances of further credit in the future

*seizure of assets by bailiffs

*an order to obtain information from judgment debtor

 

It is your responsibilty to repay this account to us immediately, and we put you on notice that we shall refer the matter in seven days.

 

please be assured this matter will not go away without solution or resolution.

 

If you do not wish to incur the consequences of COURT ACTION, you must pay amount claimed immediately. If you cannot pay the full amount, or you have valid defence to this claim, you should call the office without further delay.

 

yours sincerely

Michael Sobell

 

Panicking again - am sorry

 

No need - standard junk from Graham White. If this is the second GW letter then it may well be their last throw of the dice.

 

Question: How many "Final Warnings" (don't forget the previous Roxburghe stuff) have you received ?

 

Don't you think its strange they keep saying - "Well thats it - we really, really mean it this time" only for that to be followed up by another "No, we do really mean it this time".

 

If I were to take you to court for a £100 debt (based on the assumption I had a sound legal reason to do so) I can tell you I wound't be sending letters out suggesting all manner of terrible things will happen to make you worried and pay. All I would do is say "As you have failed to pay, payment is required by the 31st December 2009 or legal action will be taken". Thats it - nothing else need be said - if you don't pay as requested I'd take legal action through the Small Claims.

 

A real debt isn't chased with all this huff and puff to "scare" you into paying.

 

....of course if I didn't have any sound legal reason to take legal action to claim the £100 all I can do is beg you to pay !

 

Any more wine for you to go try ?

 

Blagton.

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Update:

Letter received:

FINAL WARNING

TAKE NOTE that despite many attempts to obtain payment from you, you have chosen to withhold settlement of the amount as stated above( which is now £140)

We have already fulfilled all legal requirements in relation to commencing litigation.

So why haven't they taken you to court then?

Answer, simple they haven't got a hope in hell of winning.

Standard bluff from the ppc, safe to continue ignoring.

regards

Please remember our troops, fighting and dying in our name. God protect them.

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  • 4 months later...

First thing.....STOP CONTACTING them.

Now ignore all the rubbish they will send you and get on with your life, you have far more important things to worry about. There, stress sorted.

regards

Please remember our troops, fighting and dying in our name. God protect them.

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  • 1 month later...

Morning

am back again, sorry to bother you all, but, is there a time scale on how long they should bug you for?? I've never been in contact with them yet they keep ringing the house and leaving messages on answer machine to get in touch with them as a matter of urgency, they even disclosed who they were and the fact they had sent a so called letter out in march to my partner the other day, all he did was ask who was calling.

 

thanks

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Morning

am back again, sorry to bother you all, but, is there a time scale on how long they should bug you for?? I've never been in contact with them yet they keep ringing the house and leaving messages on answer machine to get in touch with them as a matter of urgency, they even disclosed who they were and the fact they had sent a so called letter out in march to my partner the other day, all he did was ask who was calling.

 

thanks

So an unproven and unsubstantiated debt to them is a matter of 'urgency', imagine what a life or death situation would be classed as, just ignore the clowns they will get the message eventually and go and pick on someone else.

regards

Please remember our troops, fighting and dying in our name. God protect them.

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Phonecalls are designed to create fear. As soon as you realise you are the one with the power, it becomes quite fun.

 

When they call, put them on hold, phone a takeway on your mobile and then hold the two phones together!

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  • 3 months later...

Hi so so sorry to have come back, received another letter this morning from ethical debt recovery services in relation to my alleged civil parking charge from ldk group, no more graham white, the letter states final reminder and failure to pay within 7 days will result in it being forwarded to legal department for further action.

 

Any of your fantastic advice would be greatly appreciated

 

Abi x

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Hi so so sorry to have come back, received another letter this morning from ethical debt recovery services in relation to my alleged civil parking charge from ldk group, no more graham white, the letter states final reminder and failure to pay within 7 days will result in it being forwarded to legal department for further action.

 

Any of your fantastic advice would be greatly appreciated

 

Abi x

Nice to see the letters have lost their urgency, as advised carry on ignoring, sounds like a film!

regards

Please remember our troops, fighting and dying in our name. God protect them.

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  • 2 months later...

hi there (again) just pain in bottom me (again!) another letter received this morning from "ethical debt recovery services" stating " we have been instructed by the above client (LDK Security Group Ltd) that the above civil parking charge notice hasnt been paid and no valid dispute made. therefore we have been instructed to commence recovery procedures against you.

we have gained your details from our client, in line with terms and conditions of the above site, you have incurred late payment charges which are included in the amount (£140)

Full payment of the above amount is hereby demanded within 7 days of this notice to prevent further recovery procedure commencing."

 

Ticket was allegedly dated : 20.07.2009 -

 

advice would be great please

 

Abi82xx

 

(oh merry xmas and keep up the good work xx)

 

ooo and just noticed re reading post it was alleged ticket was dated 20.07.09 @ 9.51 for an expired ticket. this new letter states " no ticket"

Edited by Abi82
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As MIchael has stated, if they were going to issue proceedings they would have done it well before now. Anyway, now you have some emergency toilet paper if required.

regards

Please remember our troops, fighting and dying in our name. God protect them.

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  • 1 month later...

oooo thanks x

another letter arrived today - i know i should ignore and trust what you all say......just after reassurance i think cos this letter has bothered me a little:

Despite previous correspondance you have failed to make payment or satisfactory grounds of appeal to the above arrears (which is now £160) which remains outstanding, therefore you have left us with no option but to carry out full recovery procedures which you may incur additional charges.

 

OUR RECOVERY AGENTS HAVE NOW BEEN GRANTED APPROVAL TO COMMENCE RECOVERY PROCEEDINGS WITHOUT FURTHER WARNING

 

You have 7 days from date on this notice to pay all outstanding amounts in full to prevent further action.

 

Date on letter is 16.02.2011 and letter isnt even signed

 

x

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OUR RECOVERY AGENTS HAVE NOW BEEN GRANTED APPROVAL TO COMMENCE RECOVERY PROCEEDINGS WITHOUT FURTHER WARNING

The names these clowns think up to frighten people is pathetic. By recovery agents they mean the tea boy 3 desks down. IGNORE, and if you are ever feeling sad read over all their letters to give yourself a good laugh.

regards

Please remember our troops, fighting and dying in our name. God protect them.

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