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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Car Battery Return Rights - Can I return it?


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Hi,

 

I took my vehicle to Kwik-Fit to get the tyres changes. When I came to collect it, the battery was flat enough that it would not start, as the mechanics had left the ignition switched on for an hour or so. They jump started it, and put a small amount of boost charge into the batteries (it has 2, its a 4x4 Hilux 2.8L Diesel with two large batteries in it) and it then started. They checked the batteries and found one to be faulty, but I was not entirely convinced by their checking as the checking machine was obviously making a poor connection and the mechanic said so too.

 

I ended up buying a new battery, which I did not want to do. However, as I was concerned about not being able to start the following day, it seemed like the only thing to do in the situation. Ideally, I would have researched the matter carefully and found one at an attractive price on the internet.

 

It turns out that I should have 2 70AH rated batteries, and the one Kwik Fit sold me was a 60AH. I have located a suitable 70AH battery on the internet and can get it for £59, whereas the 60AH one sold to me by Kwik Fit was £84. I have driven only a few hundred meters on the battery I bought from Kwik Fit, and it was only yesterday that I bought it.

 

So, do I have rights to return it for a full refund? on the basis that it is not the recommended size for my vehicle? Or on the basis that they did a really poor job by running my batteries flat in the first place?

 

Many thanks for any assistance you are able to give me with this question.

 

Rupert Smith

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If the 70AH rating is an official specification by the manufacturer of the vehicle I would definitely say you can return it as it is not fit for its purpose.

Post by me are intended as a discussion of the issues involved, as these are of general interest to me and others on the forum. Although it is hoped such discussion will be of use to readers, before exposing yourself to risk of loss you should not rely on any principles discussed without confirming the situation with a qualified person.

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Hi,

 

I took my vehicle to Kwik-Fit to get the tyres changes. When I came to collect it, the battery was flat enough that it would not start, as the mechanics had left the ignition switched on for an hour or so. They jump started it, and put a small amount of boost charge into the batteries (it has 2, its a 4x4 Hilux 2.8L Diesel with two large batteries in it) and it then started. They checked the batteries and found one to be faulty, but I was not entirely convinced by their checking as the checking machine was obviously making a poor connection and the mechanic said so too.

 

I ended up buying a new battery, which I did not want to do. However, as I was concerned about not being able to start the following day, it seemed like the only thing to do in the situation. Ideally, I would have researched the matter carefully and found one at an attractive price on the internet.

 

It turns out that I should have 2 70AH rated batteries, and the one Kwik Fit sold me was a 60AH. I have located a suitable 70AH battery on the internet and can get it for £59, whereas the 60AH one sold to me by Kwik Fit was £84. I have driven only a few hundred meters on the battery I bought from Kwik Fit, and it was only yesterday that I bought it.

 

So, do I have rights to return it for a full refund? on the basis that it is not the recommended size for my vehicle? Or on the basis that they did a really poor job by running my batteries flat in the first place?

 

Many thanks for any assistance you are able to give me with this question.

 

Rupert Smith

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Thanks. I don't have the manual, its in Japanese anyway as its an import. However, I do have a print out from a website that sells the genuine Toyota battery for it, rated at 70AH. The garage did attempt to look the battery up in one of their manuals, and strangely that said the right one should be a 70AH and the left one at 60AH. I think their manual has a typo in it as it seems highly unlikely that they should be different.

 

Going back to the garage to kick some ass tomorrow.

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Kwik Fit will do just about anything to stop customers making a fuss. Tell them you want a 70A/Hr battery,and you will pay £59+ the postage costs if applicable.. You will get it. If not,phone customer services and make a complaint.

 

Kwik fit batteries are good quality, and remember the guarantee is valid wherever you are in the country,so it actually makes sense to get a battery from them! You are never too far away from a KF branch!

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As you have TWO batteries, was the other one 70aH...? If so, there is a clear case of error on their part as you'd require the batteries to be matched (expecially if was controlled through the engine management system).

 

That said - even If the guy left the ignition on all day - this should still have let the vehicle start on a single battery, so there's still not something right. As you've disconnected it, take it back to KW with your receipt and ask for a refund as they fitted the incorrect one. As you needed secutiyu of starting in the morning, you obtained the correct replacement, so a refund would be in order here.

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No engine management system, its a 1992 model!

 

Leaving the ignition switched on for an hour can drain a battery, but it could also mean that either the batteries are on their way out, or that the alternator/regulator is not correctly charging them.

 

Yes, I'm convinced that they should be matched though. Otherwise it would be two 65s.

 

Thanks for the advice.

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