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    • I had exactly the same issues.   Grossly over estimated bills from January onwards.  Despite what they claim, they are effectively taking an interest free loan from their customer base to keep the company in business.   They can dress it up how they like.  It’s irrelevant if they reconcile the bills the following month because they just over bill again thus keeping a rolling interest free loan.   it took two months of constant badgering to be finally moved to a fixed DD.   Once that was done I didn’t care how much they over-estimated by.   I had raised a query with the ombudsman over the billing fiasco and they readied a complaint should I wish to proceed.   I thought everything was sorted until May/June whereby I was allegedly more in debt then I was expecting to the tune of an extra months DD.   On querying it, it transpired that even though I was on a fixed monthly DD, because the bill was generated less than 5 days before the DD was due to be taken they didn’t take the DD.   They offered £5 compensation by way of apology but wanted to take two months DD in June.  I told them where to get off.   With appalling customer service,  bills that you need a Maths degree to follow, and I do have one and still struggled, inability to follow through on any agreements, constant gross over-estimation, the missed DD was the final straw and I proceeded with complaint to ombudsman.   Prior to getting to that stage I had to quote Symbio’s own complaints procedure to them to get any sort of response.   Their final offer to me was £25 goodwill and to waive an exit fee. The offer was derisory given the time it had taken to get things sorted and the continuing ineptitude.  Also, the whole thing has dragged on so long (5 months) I was already in the final 49 days of my contract and therefore there were no exit fees to pay and therefore nothing to waive.   Anyway, upshot is, ombudsman found in my favour.  Ordered an apology and a goodwill payment. Symbio appealed but were told the decision stood.   This week I received the goodwill payment.   I promptly left an honest and truthful review on trustpilot.   The next morning I received an email from Symbio with an apology.   This was followed an hour later with an email from trustpilot saying Symbio had replied to the review.  On reading the response they have accused me of not following procedure and of cyber bullying.   The company is a complete joke.
    • why not simply tell you supplier they have the wrong meter number you been paying for usage , and ofcourse you can view this online too so its not as if you'll owe anything you might get a nice surprise and find you are owed a refund.
    • The world of ballroom dancing went online to cope with the pandemic restrictions, but what does the future hold? View the full article
    • I would add, many companies have done everything possible to manage and carry on in difficult Covid19 circumstances to supply customers with what they need.   Continually making excuses for delays is not what I'd want from an installer and maybe the £100 deposit is not so important.   Get this deposit back if you can but, more importantly, find a local installer recommended by family or friends to carry out the works.
    • Hello all,   I hope you can assist me, as I am quite lost and confused at the moment.   Two years ago I moved to my actual flat. Throughout this time I have been with EDF first and now EON. When I moved in, my landlord didn't quite know which one was my meter and I picked the one that I believed was mine (now reading you I know I should have done a burner test..). During this time, I have been paying my bills and submitting the numbers that I believed mine, which actually agreed with my consuming patterns.   Today, all the meters appeared with numbers, but the one next to the one that I was using, which appeared with a different flat number. As you might have guessed, none of them had my flat number. I have just made the test and it looks like that one may be mine.   Now, how should I proceed? I have been paying bills is not like I wanted to avoid paying, but clearly there has been an issue. Could you please advice me on how to proceed?   Lastly, in terms of meter serial number, the one that I was using matches my bill and I guess my neighbor bill. The additional doubt I have is, who is paying for my meter and why are they still providing me with gas if no one is paying the one that seems to be my real meter.   Many thanks!    
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Hi everyone .. can anyone help? I am having trouble with Jacobs Bailiffs, who are arrogant and unsympathetic. I have just been charged for a second letter which didn't need to be posted as I was trying to negotiate a payment plan for council tax owed from 2008. I rang their office and made an offer of £10 per week which they said would be ok. They told me to ring the bailiff and tell him. He said he would have to phone his supervisor and get back to me, he wouldn't say when. Since reading some of the threads on here I see some people are bypassing bailiffs and making payments direct to the council. can anyone advise how to do this as I rang the council and they wouldn't accept direct payment to them, they said I have to deal with the bailiff. I don't really want to do this as I have since been told he can seize my car, is this correct? Thanks, any help will be much appreciated.

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New thread started & moved to Bailiffs Forum.

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go online and pay the council directly. Print out a receipt.

Lula

 

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dont think he can charge for a second letter, keep your car well away from your home as he can levy on this if its not on finance or disabled registered. dont let him in at any cost. someone with more experience than me will be allong soon to help you.

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if its council tax i dont think he can charge you for any letters. just a first visit fee of £24.50 & a second visit of £18. after that without a levy he cant charge anything else.

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if its council tax i dont think he can charge you for any letters. just a first visit fee of £24.50 & a second visit of £18. after that without a levy he cant charge anything else.
Yes it is council tax,but the council tax office say they will not accept my offer of payment as it is in the hands of Jacobs, now what can i do.
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Yes it is council tax,but the council tax office say they will not accept my offer of payment as it is in the hands of Jacobs, now what can i do.

 

YOU pay the council anyway, but only what you can reasonably afford, and you continue paying them in affordable amounts until the debt is clear. They cannot refuse to take your payments, but pay them by Standing Order not by Direct Debit, as in the latter case they can unilaterally change the amount taken.

 

Bailiffs, by the way, cannot charge your for letters: they are just trying it on.

 

Have you ever let the bailiffs into your home or signed a Walking Possession agreement? If you have not, then the bailiffs cannot enter your home unless they find an open door or window, but you should try to hide your car, if you have one, as they could take that.

 

The only amount they can reasonably charge you are, first visit £24.50 and £18 for a second visit. No matter how many times they waste their time calling after that, they cannot add on extra charges.

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YOU pay the council anyway, but only what you can reasonably afford, and you continue paying them in affordable amounts until the debt is clear. They cannot refuse to take your payments, but pay them by Standing Order not by Direct Debit, as in the latter case they can unilaterally change the amount taken.

 

Bailiffs, by the way, cannot charge your for letters: they are just trying it on.

 

Have you ever let the bailiffs into your home or signed a Walking Possession agreement? If you have not, then the bailiffs cannot enter your home unless they find an open door or window, but you should try to hide your car, if you have one, as they could take that.

 

The only amount they can reasonably charge you are, first visit £24.50 and £18 for a second visit. No matter how many times they waste their time calling after that, they cannot add on extra charges.

TNX for your reply FairPlay but if i am to start paying the council by standing order then what happens with Jacobs? Up to now I have had 2 letters dropped through the door. On no account have I come face to face with the bailiff yet. I have tried to settle a monthly payment with him only over the phone but to no avail. Also with the manager of jacobs. Theese people just dont seem to want to listen to anybody but themselves.:mad::mad::mad:
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TNX for your reply FairPlay but if i am to start paying the council by standing order then what happens with Jacobs? Up to now I have had 2 letters dropped through the door. On no account have I come face to face with the bailiff yet. I have tried to settle a monthly payment with him only over the phone but to no avail. Also with the manager of jacobs. Theese people just dont seem to want to listen to anybody but themselves.:mad::mad::mad:

 

THERE'S no law that says you have to deal with bailiffs. They are no more than tinpot private companies who happen to have a contract with the council.

 

I would advise you to break off all contact with the bailiffs and start paying the council direct (they are not going to refuse your money!).

Eventually, Jacobs will get the message and return the account to the council anyway. If in the meatime the company attempts to contact you, refuse to speak to them. They are not the police, and they have absolutely no hold over you (unless you choose to let them). Forget about them, and solve your problem by paying off your debt, at a more reasonable rate than Jacobs would charge you, direct to the council.

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TNX once again fairPlay The main issue I am trying to get over is,even when I do start to pay the council this will not stop the bailiff coming & levying my car which is my greatest worry.

I have contacted the council & they said they wont have any dealings with me & I must go through the bailiffs.

Any advice would be most appreciated & once again many tnx,s

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TNX once again fairPlay The main issue I am trying to get over is,even when I do start to pay the council this will not stop the bailiff coming & levying my car which is my greatest worry.

I have contacted the council & they said they wont have any dealings with me & I must go through the bailiffs.

Any advice would be most appreciated & once again many tnx,s

 

IS there any way you can hide your car?

 

If not, perhaps the best thing to do is to TEMPORARILY go on dealing with the bailiffs but, at the same time, gather together all the evidence you can about their unlawful behaviour, such as their illegal letter charges, and report them to the council, saying that, as the bailiffs have tried to defraud you, you demand that the council take back the account. If the council refuses, you can then complain to your local councillor and get him/her to intervene on your behalf.

 

From what you have said, the correct bailiff charges so far are: £24.50 for their first visit (if such a visit has taken place) and £18 for their second visit (if it has happened). As they have not succeeded in levying on your property they cannot add on extra charges, no matter how many times they call at your address.

 

To stay the bailiffs' hands as far as your car is concerned, I think you should send them a strongly worded letter about their illegal charges and demand a breakdown of what they claim you owe.

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  • 2 weeks later...

One more thing that is on my mind is if the bailiffs bring a van can they add that to the charges, bear in mind that at no time have they been in or invited into my property, nor has anything been signed by me or anyone else.

But the council have said the bailiffs will keep on comming & adding costs including a van which I will have to pay for, How & where do I stand..

Thanks folkes.

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There are no statutory charges for using a van.

 

Bailliffs can charge reasonable costs for using a van, but that means actual disbursements, the law does not provide for bailiffs to use reasonable costs to make a gain for himself or another.

 

You have a right to ask the bailiff for a breakdown of costs, but if the bailiff is unable or unwilling to give a breakdown of costs then you do not have to pay them. This is because the bailiff is unwilling show it is reasonable costs.

 

Bailiffs often ask you to pay them £10 under a pretence that asking for a breakdown of reasonable costs is accessing personal data about you under section 7 of the data protection act 1998. You can interpret this as the bailiff is unwilling to show it is reasonable costs and those costs can be disregarded.

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