Help with Welcome Finance

[beyondhope]

Thank you in advance im pretty new to all this do lots of reading the boards and not much posting as im still learning

 

my husband took out a 2k loan with welcome over 3yrs on the 19th october 2007 admittedly we have missed 4 repayments as shown on the statement they sent us a fortnight ago.....on this statements shows capitalisation at approx £77 a month.....and the remaining balance as £1998 after 2 yrs!! payments are 109.74 a month so there isnt much coming off the balance at all! one calling them we were told the capitalisation is just interest as signed for with the contract but surely that cant be right because there wouldnt be £1998 left after 2 yrs as well as £77 a month going on as well?!

 

also they are driving us mad calling all the time they have even discovered my husbands work number despite us requesting several times verbally and in writing that they not contact him in work as he is not allowed to receive personal calls. they dont seem to understand that if he loses his job they wont get a penny!! is there any way to stop them calling so frequently? surely its harrassment? they have called 3 times on my home fone, twice on his mobile and once to his work today and its only 1pm!!

 

any advice greatly appreciated because its really starting to stress us out xxx

[Guest Old_andrew2018]

Bump

[beyondhope]

Thank you for bumping my thread

[postggj]

evening all

 

send this recorded delievery

 

 

Your Street

Town

City

Postcode

 

 

DATE HERE

Company Name

Road

Town

City / County

Postcode

 

Re: Harassment by telephone

 

 

ACCOUNT NUMBER: XXXXXXX

 

Dear Sirs

 

I am writing in relation to the quantity and frequency of telephone calls that I have received from your company, which I deem to be personally harassing.

 

I have verbally requested that these stop, but I am still receiving calls. (Delete if necessary)

 

I now require all further correspondence from your company to be made in writing only.

 

I am of the view that your continued harassment of me by telephone puts you in breach of Section 40 of the Administration of Justice Act 1970, and the Protection from Harassment Act 1997.

 

If you continue to harass me by telephone, you will also be in breach of the Communications Act (2003) s.127 and I will report you to OFCOM, Trading Standards and The Office of Fair Trading, meaning that you will be liable to a substantial fine.

 

Be advised that any further telephone calls from your company will be recorded. (**Even if you don‘t yet have recording equipment!!**)

 

 

Yours faithfully,

 

 

 

[NAME HERE]

.

.

[beyondhope]

Thank you very much Post I will do that tomorrow morning

[postggj]

do you have a copyof your agreements

[beyondhope]

i do as i requested them a few weeks back and they sent me copies, the car one is a new agreement where they have screwed us by putting it over 10 yrs tho the loan one hasnt changed since the beginning though.

 

quick question if they make an early settlement offer in writing to u can they retract it? we were trying to make the early settlement payment so didnt pay and they said the offer no longer stood as a payment had been missed? i didnt realise they could include payments that werent due yet in offers?

 

thanks for your help

[postggj]

this is after all welcome we are talking about

 

10 years for a car loan

 

can you post the agreements onto your thread

 

scan into your pc

deleate personal details but leave in the figures

 

google photo bucket to post

 

use the upload link for message boards to post with out thumbnails option

[postggj]

a settlement figure is whats left up to a certain date

 

normally you agree to pay with in 28 days, thats before the next lot of interest gets credited

 

do that and account is then closed

[beyondhope]

will have a look for them and have a go at posting now

 

our car finance was over 4 yrs but due to my husband losing his job we missed 2 payments and where they offered a reduced payment it seems they refinanced it over 10yrs i only noticed that a few wks ago when i received the copy of the agreement as they didnt give us one at the time of signing

 

the settlement figure was only £200 less than what they are saying the total balance on the account is and if that included a payment that wasnt even due yet it would only be £90 less as the payment is £110 the letter stated 21 days turns out we cant get the money together in time anyway but i didnt think they could back out of a written agreement or include payments not even due yet but as u say this is welcome after all im starting to see they are a law unto themselves

 

delightful people it appears you need a degree in rudeness to work in this particular office as well

 

will have a go at scanning now thanks again for your help

[beyondhope]

This is the loan agreement (Im sure this was signed for 3 months before the date that is on it as something i bought using the money had 12months guarantee and went in for repair weeks before the guarantee ran out so that would make this agreement wrong as it would have been signed for 3months before the date thats on it???? i will contact my bank tomorrow and check the date funds were paid in - are they allowed to move the agreement start date by 3 months?? would that not make the papers doctored??)

 

 

 

 

this is the original car agreement

 

 

 

This is the new car agreement (i queried the total cash price on this new agreement as it is alot more than even the final total on the previous balance and it is apparently missed payments (surely they would have been in total of previous agreement) and acceptance fee?!)

 

 

 

 

thank you in advance

Edited November 12, 2009 by beyondhope
private details showing

[beyondhope]

I have requested a statement showing when the funds were put into my bank for the month i think it was and the month on the agreement....if im correct in which month i think it was they will definately have changed the date on the agreement making it a few months later than the money was received is there anything i can do about that?

thanks in advance

[postggj]

can you tell me what the interest charge is on the modified agreement

[beyondhope]

i think it says £3293.81

 

thanks again

[postggj]

changed

Edited January 24, 2010 by postggj

[beyondhope]

omg the robbing

so chances are the dates are wrong on the other one as well then (awaiting bank statement to prove this)

dd is set for 130.00 a month on that one

 

thanks again

[postggj]

get all the info you can

 

this is fraud on a big scale

 

ill have a look again in the morning

 

edwig, i see you looking in and just got your message

going to your thread now

[beyondhope]

thank you ever so much ill see if i can find anything else in the depths of the paperwork drawer

thank you again

[postggj]

i think ive just made you a happy bunny

[beyondhope]

like you wouldnt believe i so hope im right on the loan as well (im 99.9% sure) i need these cowboys out of our faces as they just never stop ringing (although they should have received letter today will have to check tracking)

thank you ever so much

[beyondhope]

Have had a good look and cant find anything else all i have is the copies they sent me a few wks back thanks to a leaky pipe

[beyondhope]

Post just wondering if u managed to have another look ive looked at what you pointed out and my figures are the same as yours! Can anything be done about this as you rightly said its fraud! Only asking as if payment needs to be stopped ill need to cancel DD in the next few days. I know you are a busy bee thank you

[postggj]

first thing

 

how is your standing on payments with welcome

 

are you in arrears or up to date

[beyondhope]

i believe the car loan is up to date which is the one with the total in question

[beyondhope]

thinking back there may have been 1 missed payment earlier in the year whilst my husband was between jobs i cant think of any more possible missed ones on that account though as we always ensured to pay the car....would this make any difference?