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    • This is submitted by My Father with my full permission     Diary of Sweden 2019 to date Last update 23/06/2021   Document list: Letter from Transport Styrelsen 290519 Letter to Transport Styrelsen 141220 Certificate from Kronofogden sent 150520 received 130221 Essex magistrates letter 120221 Documents received 130221 in Swedish Letter from Kronofogden sent 150520 received 130221 Letter from Kronofogden 150321 Letter with new hearing date 060421 Notes on appearing in court Swedish translation   Data between inverted commas is file name   15th May 2019 I was stopped at the border having arrived from Denmark. I was several hours behind other drivers in our convoy of articulated trucks You need to add what happened to you include tests and results where you were taken how long held what they did with truck including damage when they moved it. Did they speak to you in English at all times, was their English understandable, was any paperwork translated into an English hard copy, were you given option of having English translations When were you released including taking you licence away. Did they offer any assistance? Were you offered the assistance of a legal representative and legal aid.     The only part in the English Language is “Letter from Transport Styrelsen 290519” and that was about 5 lines on the second page saying I could send a statement to not lose my driving licence rights in Sweden All other paperwork sent to Chelmsford address is in Swedish only so no idea what the charges were and I was not at any stage offered the services of a translator. The “Essex magistrates letter of 120221” point 6 says I was offered the chance of a reply. That was only true if I could speak Swedish. I have tried running all the paperwork sent to me through a translator and it makes no sense whatever.   The statement they have sent to court Documents received 130221 in Swedish are wrong, I was not given the right to reply, just said I could make a statement about retaining my right to drive in Sweden. This was the only opportunity I had to defend myself. In the “Letter from Kronofogden sent 150520 received 130221” sent with the Essex Magistrates letters was dated 15/05/2020 is that now out of date for action, also that’s in English so there is no excuse for other documentation not to be in English Kronofogden states that no letters were returned to them, this is not true as my father sent at least two of them back as Not at this address as I have moved twice since this incident In the “Certificate from Kronofogden sent 150520 received 130221” it states I was Drunk driving, that is not true as I was breathalysed and that read completely clean, I was not given results of blood and urine tests. The Certificate does not split up the fines for the two offences, only the fine and the Sum of money to the Public Fund. On the European framework list that was sent to me in document "Essex magistrates letter 120221" and also the Certificate the only offence was 34. Smuggling of goods. Drunk driving was not one of the offences to be included on the list, therefore I should not have to pay the full amount and as the amounts only show total for fines and not each offence separately I should not have to pay total amount I should only pay the fine for the offence of smuggling. As they have not itemised fines then this should be dismissed. If not please ask for time to pay after looking at my financial statement.   11th May 2021 Attended magistrates court with my father who had much of the information and understanding of the correspondence. He was stopped at the entrance and refused entry, they then ushered me in straight up to wait outside the courtroom so I could not get the information from my Father. This was stated as Covid rules; the legal people arrived and just walked through with no questions asked. One Paralegal (who happened to be black) was stopped and refused entry even though she arrived with her client, there was a huge argument and the Court manager was requested by the paralegal. This is not the way to give justice to people. In the “Certificate from Kronofogden sent 150520 received 130221” it states I was Drunk driving, that is not true as I was breathalysed and that read completely clean, I was not given results of blood and urine tests. The Certificate does not split up the fines for the two offences, only the fine and the Sum of money to the Public Fund. On the European framework list that was sent to me in document "Essex magistrates letter 120221" and also the Certificate the only offence was 34. Smuggling of goods. Drunk driving was not one of the offences to be included on the list, therefore I should not have to pay the full amount and as the amounts only show total for fines and not each offence separately I should not have to pay total amount I should only pay the fine for the offence of smuggling. As they have not itemised fines then this should be dismissed. The Magistrate stated that they were not concerned with original case where the fine was given only this one, so judgement was given against me. They said the judgement would be sent to me   To present: I have up to present not received a copy of the judgement I have had three copies of further action sent to me, one at my old address and when I informed them again (as I did in court} they sent another two copies of the further action letter to me.   Letter from Transport Styrelsen 290519.docx Letter from Transport Styrelsen 290519.pdf Letter re further steps notice 020621.pdf Letter to Essex enforcement office 160621.doc Letter to Transport Styrelsen 141220.docx Letter with new hearing date 060421.pdf Notes on appearing in court.pdf Queries for solicitor.docx Swedish translations.docx Certificate from Kronofogden sent 150520 received 130221.pdf Documents received 130221 in Swedish.pdf Essex magistrates letter 120221.pdf Letter from Kronofogden 150321.pdf
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    • Hi Andy I refer to the attached, please can you advise I will be able to rectify any issues tomorrow evening now, please   can you confirm if this is in order, as I anticipate to send the documents by email before the deadline on Friday once I have completed all the work as I am in between work and meetings at the moment. WS Amended as per advice..docx exhibit bundle.docx
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My story so far.

 

Having managed to refinance and clear all debts earlier this year I was looking for the expenditure and outgoings, which I had no need to pay.

 

Sky TV and other monthly subscriptions were the first to go, and then I looked at the monthly credit card statement and noticed the PPI payment I was and had been making.

 

A call to Barclaycard and this was cancelled, their confirmation letter of cancellation received on 17 August 2009.

 

A little bit of research and I sent my first letter dated 17 August 2009, contesting the PPI payments for reasons including the mis-selling of the product.

 

On the 26 August 2009 I received confirmation that I had registered a complaint and the standard questionnaire was included.

 

The questionnaire was completed and returned to Barclaycard on 27 August 2009.

 

Having had no response I sent a further letter on 4 October 2009, quoting their complaints procedure and a copy of the completed questionnaire.

 

On the 16 October 2009 I, at last, received some communication from Barclaycard stating that they had not received the questionnaire and were unable to resolve the case until this was received.

 

The letter also stated that Barclaycard would provide a full response, writing no latter than the 30 October 2009.

 

A conversation with a Barclaycard on 19 October 2009, established that they had received my letter dated 4 October 2009 but not the enclosed completed questionnaire.

 

On 20 October 2009 I sent, for the third time, the completed questionnaire, together with a Subject Access Request.

 

Sent by guaranteed delivery at the Post Office, the tracker states that Barclaycard received the letter, the next day, being 22 October 2009.

 

On the basis that I should have received some form of communication by 30 October 2009, and my letter dated 20 October 2009 requested confirmation of receipt, this morning 9 November 2009 I decided once again to try and call them.

 

Confirmation that my letter and questionnaire had been received was made, however, they had no received this until the 3 November 2009, 12 days after the Post Office confirms that they had received it.

 

Apparently there is a delay in transferring the post from Northampton to Teeside; however, they will not give out the Teeside address.

 

My complaint/claim will be dealt with in the next few weeks and I should call again on 23 November 2009 to check progress.

 

Do Barclaycard have a habit of losing post; do they always take this long?

 

I was asked if I still wished to proceed with the Subject Access Request, would they return my funds if I said no?

 

I am not prepared to take this to the Financial Ombudsman as working as a Finance Manager in a travel insurance company, the Financial Ombudsman wont bite the hand that feeds them and all FSA registered companies pay levies to the FSA.

 

The one conversation I have had with the FSA regarding my case was less then satisfactory and the impression I obtained was relatively careless and adding to the pile of work they have.

 

Is there anything else I can do to speed up the process, or is it just a case of sitting tight and waiting?

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Although you may not want to send it to the ombudsman for the reasons you have stated -- and these are very decent reasons, I don't think you will be able to hurry it up, however by complaining to the ombudsman about the delays and the loss paperwork, you may help to make sure that your present complaint is dealt with more effectively and more sensibly than normal.

 

I'm afraid it is going to be a case of sitting tight waiting. However get complaint in now anyway so that if there are any further problems with this presents complaint, then you can show the ombudsman that you have already had one unfortunate set of experiences and that this is a second and that you are making a second complaint. This is likely to have a greater effect on the ombudsman.

 

It really is frustrating and quite intolerable that Barclays bank manage to treat its customers like this. They start training is obviously extremely poor. They are overtrading in that they are receiving too much business and then prepared to spend the money out on getting the staff necessary to do the job properly. If you telephone them and press the number indicating that you wanted to open up a new account occupancy new business, you can be certain that you would be speaking to an operator within seconds. Now you are an established customer and you got complaint. They are only interested in raising obstacles and making your life as difficult as possible to frustrate your complaint.

 

Barclays business model is not to improve themselves, it is simply to lose as many complaints as possible on the way so that it never seems such a serious problem as it really is.

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Thanks BankFodder for your quick reply.

I have the standard form to complete which the Ombudsman sent following my initial telephone call.

Its sad that they are so fast to complain when we the consumer are late in making a payment, but when the tide turns time doesn't seem to be a concern.

I shall update, if and when, there is anything to add.

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