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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Bank Fraud Help !

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hi, a friend of mine who is out of work at the moment was contacted by someone via email who said he was in Cyprus & gave a Company name & address in Cyprus of an offshore finance company, the guy was offering part time work which my friend gratefully looked into, the guy said he had agents all around the world & needed an agent in the Uk to help take payments & make payments each week with commision being £100 for each payment, the guy took my friends number & spoke to him a few times reagrding the job offer, the guy sent a contract agreement with the name of the Cypriot based company at the head of the contract which my friend duly signed together with his deatils including name & address & bank account details to accept payments.

About 3 weeks ago my friend received a phone call one morning saying to my friend his first bit of work is to withdraw £2900 which has been deposited into his account in cash & wait for instructions, my friend duly obliged & withdrew the cash & 30 mins later he receieved a call from the guy saying that he had sent an email with instructions on what to do next. My friend retrieved his email which gave an address in Lagos, Nigeria & collectors name & the money was to be sent via western union asap with my friend taking £100 for his commision & the western union fees from the £2900 which my friend did. All in all the whole process took less than 2 hours & my friend thought he had found a lucrative living which hopefully would have been 2 hours work each day mon - fri picking up £500 a week ! He did not hear from the guy who was supposedly in Cyprus & 4 weeks later the bank (Barclays) have frozen my friends account due to fraudulent activity & are asking him to pay back the £2900 as the money was sent from another account illegally, can Barclays do this ? surely it is Barclays who should look at their security process to stop this kind os thing happening. All my friend was doing was trying to earn a crust & in no was involved in the fraud except by being taken in by the guy with his part time lucrative work offer.

Please can someone advise on what he can & should do as he is now pooping himself...

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I have to say my heart sank when I read this post. It is a classic [problem] and they have been scammed. Your friend needs to speak to the police since they have been duped as well. Withdrawing the money from his account may well make him liable for the amount that has been withdrawn.


FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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Hi Potless,


Have a read here - Advance-fee fraud - Wikipedia, the free encyclopedia

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