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CCS Collect chasing returned duplicate book for Book Club Association


jacko428
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Hi all, Help required regarding the above DCA. My daughter has received the following.

 

NOTICE OF INTENDED LEGAL ACTION

 

These people are acting on behalf of BCA (Book Club Association).

 

Some 6 months ago my daughter purchased a book from the above which she duly paid for.

Then 2 weeks later the same book arrived again,

 

she phoned and told them that she had already purchased the book and they asked her to return it in the post to which she replied I am not going to pay the postage as it is your mistake.

 

They Said that they would send a courier to collect it, which they did and the courier gave her a receipt for it.

 

Some time later my daughter received a letter from BCA saying that they had not received the book,

my daughter phoned them again and said that she had given the book to the courier to which they replied we need proof that you have returned it, she duly sent them the receipt that the courier had given her.

 

She is now being harrassed by CCS Collect for £19.82.

 

Any help/suggestions would be much appreciated.

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Yes she did send the original copy,I will get her to send them the harrassment letter.

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