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    • said it twice now - a letter of claim..click and read   fleecers leave things until near SB date so as to wrack up maximum interest they can get on the debt   as long as all your debt owner on any debt that you might have used/paid within say the last 7 yrs have in writing been told of your correct and current address, and all of your old addresses are showing on your credit file as linked addresses then you should be ok.   dx  
    • Hi thanks for your help, I’ve sent the letter. I am worried though that I won’t know what to ignore and what to not? Will the notice of claim be marked as such ans can I post back on here if I get one?  Also- how do I know I haven’t had a CCJ already ? I just can’t quite understand why they would wait this long ? thanks 
    • It's not necessary to see an invoice. You will have to figure out how much you paid for the installation part of the work which was carried out – because that is what you want to claim back. If it's not clear what proportion of the bill was in respect of the installation, then you will probably need to get some outside opinions – independent opinions – as to the cost of an installation. It would be better to understate the value then overstate it – because if the cost is not clear then that could become the subject of a dispute if you take this to court. You will be better off identifying an amount of money which you could reasonably attribute to the cost of installing the new turbo – and which will be supported by independent evidence – and which will be accepted without much question from the judge.
    • It's clear, but it's. Not correct. The 2000 was for other work also  I do understand what you're saying but it may be easier for me to show you a copy of the invoice then we can be completely correct.   I will send a copy this evening after work if you don't mind.
    • I'm not too sure what to suggest other than to keep on trying during the day and try again tomorrow. I suppose that it is just possible that they have now filed an acknowledgement and that in some way it has overlapped with the end of the 14 day period – which apparently ended on Sunday. If you are not able to enter judgement by tomorrow, then I think you should phone the court. Keep on trying throughout the day.
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Broken boiler in private rented house

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I've only been in my new house a week and the boiler doesn't work. I am 34 weeks pregnant and the house is freezing and have no hot water. A handyman has been out to check it yesterday and has told me he can't get it to work and will let me know if he can organise a new one to be fitted. My landlord is on holiday until Wednesday so I'm hoping he can get in contact with him.


What are my rights to have a new one fitted? I have read that it needs to be done within 48 hours and if this is the case can I organise my own boiler to be done and bill the landlord if I don't get one by tomorrow? Surely there are health risks involved as it's winter and I can't be getting ill while 34 weeks pregnant?

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Hi, not a great situation to find yourself in, hope the following helps in some way.


When did the boiler stop working?


When/who did you notify when the boiler stopped working?


The landlord may be away, but who arranged for the contractor to call?


Was the boiler working when you moved in?

Also, as an aside, was there an upto date gas safety certificate available? (Come back to this later, priority now is to get heating/hot water.)


I ask as someone, somewhere may have a mobile / email for the landlord where he/she can be reached. It's a private rental, but were you introduced to it through an Agent? If so, they may have additional contact details.


Sorry if some of this you have already covered / already know.


If you really have no contact details for the landlord I would tend to get, say, three local - and suitably qualified - contractors in to give you a quote for repair / replacement of the boiler.


Depending on where you are it may take them a day or so to get to you anyway and then a couple of days to book in an appointment too. No point suffering lack of heat/hot water, so is there a friend/family member you can stay with for now too?


If you are going down the route of replacing the boiler, without prior approval of the landlord, you need to make sure you are in a position to have the contractors paid, possibly by way of deduction from your rent, if needs be.


Also, one contractor has said he will see "if he can organise a new one to be fitted". Who was he intending to speak with and when was he going to come back to you?


Is "a new one" really the only option?


Do all that you can to be seen to be reasonable now and it will make it much less painful when the landlord gets back too. If needs be, speak to the local authority to ''independently" document/formalise what has occurred/is happening.


Incidentally, if this were an Agent I would tend to deal with it differently, here I'm hoping this approach helps get it sorted AND minimises any aggravation for you both for now and also when the landlord returns. Any reasonable landlord should not be worried by all of this, but you need to cover yourself.


Not ideal, but if it means work can't be done for a little while yet it does mean you can present your landlord with several competitive quotes when he/she returns Wednesday and then get it sorted mid/end next week.


I'm not underplaying the urgency of this and fully appreciate you need heat/hot water, but it could - as a worse case - still be a few days more to get it repaired/replaced, even if you were to confirm an instruction today.


Is there a friend/family member you can stay with for now?


I've typed this quickly as back on the school run now, will catch up on emails later today/tonight.

Edited by NewSAHD

As for me, happy to help out. I am not a Landlord, but I have been in the past. I am not an Agent, but I have been in the past. I am, therefore, a has been, so always seek independent and suitably qualified advice elsewhere before relying upon whatever has been posted here :-)

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